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“A great evening on the river” 4 of 5 bubbles
Review of Foxy Lady Cruises Jacksonville

Foxy Lady Cruises Jacksonville
More attraction details
Attraction details
Owner description: Cruise the St. Johns river in climate controlled comfort of this 96 foot luxury yacht. Public cruises include: dinner, lunch, sightseeing, sunday brunch, hors D'ouevres, happy hour. Available for private charters for up to 149 guests.
Hillsdale, New Jersey
Level Contributor
108 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“A great evening on the river”
4 of 5 bubbles Reviewed 6 May 2014

Our group booked the Foxy Lady for a dinner cruise as part of our activities. As we were staying at the Hyatt, it was merely a stroll across the street and down the walkway. We chose the upper deck and were seated at a table for 6. The views of the city and the shores were quite visible because of the large glass windows. Sitting up top, we had to maneuver downstairs to the buffet and carry our food back up the stairs to our table. The chicken we were served was delicious as was the caesar salad, and the potatoes and the green beans. Lasagna was the other choice which I did not take so I could not offer an opinion on that. The staff did circulate with the dessert--bread pudding-save room for that-it was very tasty! The one drawback of this boat is that it is not large. Our group had all 135 seats and some, because it was a lovely evening, chose the very limited outside seating on the top deck. Had the weather been at all inclement, I cannot imagine how crowded everyone might have felt.

Visited April 2014
Helpful?
5 Thank auntjj_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Ponte Vedra Beach, Florida
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
“Great experience - But”
3 of 5 bubbles Reviewed 6 April 2014 via mobile

A nice experience but as some hospitality entities it needs management . Don't ever let them have your credit card for an open tab . Employee Ann will back talk if you ask for the check prior to docking and has a general bad attitude . Just pay cash to avoid her. Other than that a decent fun time.

Visited April 2014
Helpful?
12 Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
33 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Excellent cruise and staff”
5 of 5 bubbles Reviewed 1 April 2014

I took my girlfriend to this dinner cruise the day after Valentine's Day. The boat was clean, and the staff very friendly. The food is a buffet type and was decent. Seating is first come-first serve, and we were lucky to get another friendly couple to sit across from us. Overall, it was a very relaxing and enjoyable cruise. We will definitely do it again!

Visited February 2014
Helpful?
1 Thank Protege3808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clermont, Florida
Level Contributor
49 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“we had a blast!!”
4 of 5 bubbles Reviewed 20 March 2014

We went there for the sunset dinner cruise and it was beautiful. The menu could use a little more variety but the food was good. The staff was friendly and very helpful. The boat was very clean and the drinks were good. We used the water taxi to get to the boat and that was nice.

Visited March 2014
Helpful?
1 Thank TravelingRunners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
29 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
“Asked for directions, they hung up. No refunds”
1 of 5 bubbles Reviewed 20 February 2014

My fiancee purchased a dinner cruise with this company to surprise me with for Valentines Day. We left our hotel with plenty of time to make it to the dock. But got lost. We called the number provided and pleaded with them for directions, and he HUNG UP ON US. We tried again, no answer. We got there as the boat is leaving and called again. The captain said that there is nothing he can do, there are no refunds, or rescheduling and HANGS UP again. We had read other reviews that mentioned that because the cruise is actually a circle on the river that passes by the dock it leaves several times, that they pick up people who are late. Well he didn't.

I understand that we were late, but they hung up on us while we asked for directions. We are not from Jacksonville. I wondered why they would not want to help someone get there on time, it's because there are no refunds and we can't book another night to do it. They keep our money whether they feed us or not.

Any good business would want perfect reviews from clients, and use superior service as a way to get them. If this dinner cruise is so amazing, and we didn't make our appointment, let us go another night. If you own a business where customers can literally "miss the boat" why would you not allow them to re-book for another night to enjoy your service?

But whoever owns this business decided that they would rather keep our $100.

Visited February 2014
Helpful?
13 Thank cic06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John102460, Owner at Foxy Lady Cruises Jacksonville, responded to this review, 29 November 2014
We are very sorry you missed your cruise. Our ticketing policy is very clear about leaving on time and refunds. Please understand our schedule can be very tight and we may have a cruise before and or after yours. Also, it is important for us to deliver the full cruise time to our guests. Other passengers may have appointments or baby sitters to consider so to start late and arrive late is not an option. This is a large vessel and can take up to 10 minutes to safely dock for boarding and another 10 minutes to get underway again. Going back to the dock to pickup late passengers is not fair to the other guests as they would miss up to 20 minutes of their cruise.
Cell phone service is not always reliable and, as we all know, sometimes we experience dropped calls. Our ticketing agency was contacted about this call and we were assured they did not "hang up" on our customer.
I hope you can understand some of the details we need to consider when making policy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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