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Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area
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Reviews (944)
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All reviewsfire pitale housegreat hotelsouthside blvdmovie theaterwithin walking distancejohns town centerrestaurants and shoppingthe breakfast areawafflesclean roomsking suitedefinitely stay here againcomplimentary breakfasta great stayconvenient locationfront desk staff
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899 - 904 of 945 reviews
Reviewed 11 August 2011

This is the second time we've stayed here, and it was every bit as wonderful the second time as it was the first, with one exception. The lovely breakfast attendant who was here last time has been replaced by "Joe." This is obviously "just a job" to him, and he seemed irritated by people's requests, answering me with an annoyed "in a minute" when I asked him if there was more butter. He is in direct contrast with the attitude of the rest of the staff, who treat you as if they are "there to serve." It truly is an amazing place -- EXTREMELY clean and in the absolute ideal location surrounded by many restaurants, huge movie theater, Starbucks, and every kind of shopping experience you could want. We have decided to make this our "home base" when visiting Jacksonville -- there is no need to look anywhere else!

  • Stayed: August 2011, travelled on business
    • Value
    • Sleep Quality
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Thank AmishLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded 16 August 2011

AmishLou,
Thank you very much for taking the time to write this review. It gives me great pleasure to hear your positive remarks regarding our hotel. On the other hand, there is always room for improvement, as it looks like that is the case with our breakfast attendant. I apologize if he did not make you feel as welcome as the rest of our staff. We pride ourselves on providing outstanding customer service, and I will look into, and resolve this issue. I look forward to your next visit with us!
Dan Jordan, GM

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Reviewed 30 July 2011

We were quite pleased when we arrived to find a clean and maintained facility with large comfortable rooms. ...and as usual the extremely comfortable beds! Well worth the rate!

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank RNoel11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded 2 August 2011

Dear RNoel11,
Thank you for your kind words about our hotel. I'm glad you enjoyed your visit with us. I will share your comments with our staff; they really enjoy hearing the positive feedback. Thanks again, and we hope to see you soon! Dan Jordan//GM

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Reviewed 20 July 2011

just a quick overnight on the way to Disney, but the room was clean, price was reasonable. Breakfast was minimal so we just headed out and had breakfast elsewhere. Dog was allowed with no extra fee and there was a specific area in the back, well lit, for walking the dog. Pleanty of dining and shopping options nearby.

Stayed: July 2011, travelled with family
Thank disneygoof1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded 22 July 2011

Dear Disneygoof1966,
Thank you for taking the time to write your review. We really do track and monitor these surveys as they keep us informed of how we are doing and what we could do better. I'm glad to hear that our pet friendly facility was a good fit for you. I trust you and your family enjoyed your time at Disney. I hope to you will choose us again the next time your in our area! Dan Jordan/GM

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Reviewed 7 June 2011

Convenient, clean, and roomy. Will be my choice next time in Jacksonville.

  • Stayed: May 2011, travelled on business
    • Value
    • Sleep Quality
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Thank debvhorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded 20 June 2011

Debvhorne,
Thank you very much for the positive review. I'm glad to hear you enjoyed your stay and will be back to see us - hopefully soon! Thanks again! Dan, GM

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Reviewed 31 May 2011

Great hotel. Stands up to Hampton's reputation. Also pet friendly, they supply puppy bags, walk area, puppy room sign. Hotel exceptionally clean, friendly staff. Love the breakfast and cookies at all times at desk. Staff exceptionally nice. Very clean room. Comfortable beds. Will recommend staying here to everyone.

  • Stayed: May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank grandmamarge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Jax_GM, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded 3 June 2011

Thank you such for much for staying with us when you travel to Jacksonville. I am happy to hear positive feedback regarding our new pet policy. We appreciate the review and look forward to seeing you again in the near future. Dan Jordan, GM

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