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“Nice stay, helpful staff”

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Hampton Inn Jacksonville I-10 West
Ranked #8 of 132 Hotels in Jacksonville
Certificate of Excellence
Baker, United States
1 review
“Nice stay, helpful staff”
5 of 5 bubbles Reviewed 29 October 2013

This was a nice hotel, comfortable rooms, decent breakfast. Staff was helpful and accommodating with my late check-in and check-out/payment arrangments. Overall, a good experience. I would stay again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 reviews from our community

Traveller rating
    259
    112
    30
    8
    7
See reviews for
141
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Beaufort, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 29 October 2013

Great place to stay. Good staff, very friendly and helpful. All of the staff are there to make your stay comfortable from the desk clerks to the ladies making your breakfast or the evening appetizers. Sometimes its hard traveling but they make it the best it can be!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odessa, Florida
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

Arrived on a Sat. around 1:30 to check in early. No problem. The desk clerk Kya was very helpful saying we had a third floor room but gave us a choice of lower floors. Took the ground in the back. Room was very clean and confortable. Wife forgot shower cap and the night desk clerk was very pleasant and had one for us.
Breakfast was good, as ususal, and the breakfast monitor was very pleasant. A very enjoyable night and would stay there again.
Easy access to I-10 with gas stations, Mcdonalds and a Wendy's nearby.

Room Tip: Avoid the rooms by the elevator or ice machines.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
57 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 28 September 2013

I had stayed the night before at the Hampton in Huntersville, NC and was spoiled so I may have set my bar a bit high, however this was a bit of a downer. It started when I arrived at the motel pulling a UHaul. Being Snowbird heading south be had that dreaded task of having just bit more than would fit in the SUV. We I ask the Desk Attended for the best place to park it he suggested the open field next to the motel which was posted as a tow away area. I didn't realize this until I had pulled in and nearly got stuck getting out. His second option was to park out on a road by the motel, " He didn't THINK, they would ticket me." I took my option, the inconsiderate guest and took up three spots in his parking lot.

The hotel was clean, quiet and we maintained. The breakfast was pretty week for a Hampton. The major deal breaker was at no time during the stay did any staff member show any hospitality until the last act when we were leaving. After unloading the luggage cart in the parking lot, I was returning it to the lobby when a maid who was outside smoking offered to take it back in when she finished. Amazing when a maid show more hospitality than anyone other staff member,

Room Tip: Clean and comfortable but short on all other counts
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank O648375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie L, General Manager at Hampton Inn Jacksonville I-10 West, responded to this review, 30 September 2013
I'm sorry that you did not experience the kind of stay here at our hotel that we always strive to give all of our guests, Unfortunately our parking lot is set up to accommodate single vehicles and does become a challenge when we have guests traveling with additional equipment such as trailers and UHaul's. I hope that we might have the opportunity in the future to help accommodate you better next time and to have our friendly and caring staff show you how important all of our guests are to us!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 27 September 2013

As I said on the other page, I usually look for shower cap in the bathroom, and there was not one there. I do not ever see an accumulation of my points in my account. Does this mean I have to reserve online to get credit. I usually call the hotel myself.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Sondra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie L, General Manager at Hampton Inn Jacksonville I-10 West, responded to this review, 30 September 2013
I do apologize that we were not able to provide you with an item that would have made your stay more comfortable and enjoyable. We do have some items that we no longer put in the rooms as they are not requested on a daily basis, however, we are happy to provide our guests some items upon request from our Front Desk. You can contact HHonors at any time for the point balance on your account. We appreciate our HHonors guests and your loyalty to the Hilton Brand of hotels and they are happy to answer any questions you may have about your account or points for your stays. Have a great day and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
atlanta, United States
1 review
5 of 5 bubbles Reviewed 25 September 2013

Very good location with eating close by, close to Jacksonville, Beaches, airport and other places of interest. Safe area with other hotels motels close by. Plenty of variety and at least 2 service stations.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank George J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City Beach, United States
2 reviews
5 of 5 bubbles Reviewed 24 September 2013

You will be more than satisfied with this excelllent hotel, the staff is very helpful and the rooms are always clean and fresh. I have stayed here many times in the past and have always had an excellent experience.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie L, General Manager at Hampton Inn Jacksonville I-10 West, responded to this review, 30 September 2013
Thank you for your great review of our hotel and your recent stay with us. "We love having you here" and it is always our desire to reflect that in all we do for our guests! We look forward to seeing you again soon. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Jacksonville I-10 West

Property: Hampton Inn Jacksonville I-10 West
Address: 548 Chaffee Point Blvd, Jacksonville, FL 32221
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Jacksonville
#9 Romantic Hotel in Jacksonville
#10 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Jacksonville I-10 West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Hampton Inn i-10 West Jacksonville Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn

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