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“small rooms and smaller parking lot”

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Comfort Suites Jacksonville I-295
Ranked #74 of 132 Hotels in Jacksonville
Orlando, Florida
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“small rooms and smaller parking lot”
Reviewed 10 March 2014

Pulling in we quickly spotted a parking problem. The parking for the hotel is small. So small that the parking lot next door at the Wendy’s fast food place is posted for overflow at the hotel. Also the handicap parking is a joke. 4 spaces are reserved for handicap and all are under the building, in a garage area. It would be nice if it was not for the concrete poles placed in the parking lot making it very hard for a disabled person to get in and out of a car. And then they have to walk all around to the front of the building to get in.

One could tell this hotel has had problems. At the front desk there are signs saying NO PARTIES. Any parties and you will be evicted. Then in the room there were two signs saying all items are inventoried in the room and you will be charged, after you leave, if any item is missing. That is one reason why this hotel accepts NO CASH or pre-paid debit cards to pay your bill. This way they have a credit or bank card on file to charge you after you leave.

One more thing we learned. Imagine booking a suite with a hot tub. Only when you go to check in, they advise you the hot tubs in the room do not work. Then they mention the rate you were quoted, on line, is what they have to charge. They can only change the rate if you called and booked through the hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rest_stop_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, 12 March 2014
Good day and thank you for your review. I do apologize for the parking issue you experienced. Typically, we have ample parking in our lot and have secured the front row of Wendy's adjacent to the property as overflow for those rare times it may be needed. The handicapped parking is a bit tight but, it is as the hotel was designed.

To say the hotel has problems is inaccurate. In fact, we service over 25,000 guests yearly and have not had any problems in the three years I have been the general manager. Our policies of no cash, no pre paid debit cards and no parties have been extremely effective in creating a safe and pleasant atmosphere for our honored guests. This is why we have been designated an 'exceptional' property for Choice Hotels and receive very high marks on surveys from past guests.

My Best,

Bill
GM
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156 reviews from our community

Traveller rating
    87
    40
    13
    10
    6
See reviews for
54
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Longs, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 December 2013

We stayed at this hotel on Saturday night 14 Dec 2013 on our way to Sanibel Island for a week. We were placed in room 206. All was well and we were well rested for the next days drive to Sanibel.

We decided we'd stay there again on the night of 21 Dec 2013 on our way home. This is when the issues started. We were assigned room 202 this time. While resting up for awhile before going to dinner we heard frequent loud talking in the hallway. Really didn't pay much attention - just figured it was new quests arriving. When we returned from dinner we noticed a group of 10 or so young people loitering in the parking lot drinking from red solo cups and obviously smoking weed. I mentioned it the desk clerk and she said she would keep an eye on it. She was a very nice young lady but she was the only employee present.

When we got to our room the noise coming from the room next to us was very loud. It was obvious at this point there was a party going on. I went back downstairs and told the young lady at the desk. She pointed to a sign on the desk that said any quests having parties who be asked to leave. She said she would take care of it.

About 30 minutes later a lone police officer pulled up. When he did the parking lot party started scattering. Those in the parking lot obviously alerted the room party and they started scattering also. About that time another officer arrived to assist.

After a long conversation with the people who rented the party room they packed up and left. the officers remained until everything cleared.

Also room 202's carpet was so dirty that when I took a shower black dirt would appear when I stepped in the shower. Very nasty to say the least.

Don't think we'll be staying here again!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank TJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, 26 December 2013
Good day...and thank you for your response as it pertains to your stay with our hotel. We take great care to ensure a pleasant experience for all of our over 25,000 guests annually.

One of the many ways to accomplish the above is a strict policy of no parties or social gatherings as you observed detailed on a flyer at the front desk. We are able to prevent 99.9% however, a very small number 'slip through' as in the case you detailed in your post. A 'parent' rented the room and indicated one person would be occupying. When the front desk associate determined this was not the case and a party was in the making, she called the police who immediately arrived to stop the occurance. We appreciate your recognition of our rapid and successful response to rectify this situation.

We will remain diligent in our continuous efforts toward 100% guest satisfaction...

Cordially,
Bill, GM
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Boston
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 November 2013

My daughter And I stayed here while we visited NFU. We received an amazing $60 night rate. The school listed it on their website, and I called the hotel directly, and received it. I thought it was a huge bargain.

Room wax great, super comfy king size bed, sofa area and flat screen that swiveled between the two. Good wifi, too, my daughter caught up on homework and Hulu. We had no idea where we were, but it was easy to find and about ten minutes away from the shool.

Breakfast was great, enjoyed the waffles and hard to find non meat protein hard boiled eggs. Two kinds of coffee, all delicious. Kind desk clerk helped us with printer.

Hope to return!

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank Beth3536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, 6 November 2013
Good day...and thank you for your very positive comments on our hotel. I will share them with my hard working staff along with a job well done!!

Bill
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
1 review
Reviewed 27 October 2013

Great hotel. nice and clean. stay here. i sa many people on the meeting room, looks like this place is in a good area to do bussines or they are many companies close that use this hotel for conferences. the room is very clean and the bathroom, the bed is very comfortable. Good tv but a little small could be better a 42"

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank erick w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, 28 October 2013
Good day Mr. W....and thankyou for your post pertaining to your recent stay at our property. We appreciate the positive feed back. I will relay to all staff a job well done!

Regards,

Bill, GM
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013 via mobile

Definitely a great hotel. No issues there.

But......that one clerk when we checked in refused to check us in because reservation was in my nickname and my credit card was in my full name.
That could cause confusion. But that wasnt the worse part. we asked to talk to the manager and she said they weren't available and just completely refused to call them. i couldnt believe it. What are managers there for?

I would stay again if i dont see her.

Ps when you say full hot breakfast. Sausage egg patties and waffles doesnt really do it justice.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Veemal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, 5 September 2013
Thank you for your post and excellent rating! So potential guests are not confused, we offer a full hot breakfast buffet well past what the brand requires - 3 coffees, 3 fresh fruits, 3 cereals, 3 flavors of yogurt, hard boiled eggs, muffins, 3 types of donuts, 3 breads, hot egg & breakfast meat, 2 types of Belgium waffles, 3 juices and all the appropriate condiments. Past guest rate the breakfast 9.6!

My Best,

Bill Flor, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 September 2013

We needed a place convenient to the interstate and for a business meeting. This hotel was perfect, very nice and clean and safe. The roomand beds were comfortable and quiet. We had an excellent experience.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank singinglori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, 5 September 2013
Good day Singinglori...thank you for your very positive review which I will relay to the staff. We hope to see you in the future when your travels bring you back to Jax.

Regards,

Bill Flor, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Jacksonville I-295

Property: Comfort Suites Jacksonville I-295
Address: 7019 Commonwealth Ave, I-295, Exit 22, Jacksonville, FL 32220-2828
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Jacksonville I-295 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Modern all suites AAA three diamond rated property. Complimentary full extensive hot buffet breakfast daily. All suites contain either one king or two queen Sealy upgraded bedding along with a sitting area with a couch that is a queen sleeper sofa. Other suite amenties are: microwave, refrigerator, coffee maker, premium television channels and much more. Complimentary wireless internet throughout and also hard wired in the suites. Sparkling swimming pool. Nearby all Jacksonville attractions/venues.Conveniently located off I - two ninety five exit #twenty two with I - ten and I - ninety five close by. Many restaurants nearby. ... more   less 
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Also Known As:
Comfort Suites Jacksonville i-295 Hotel Jacksonville
Jacksonville Comfort Suites

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