Stopped here at 1am on 16 aug. Purchased 2 rooms room 1 had hair, pubic & other all over sheets/pillows of both beds. Floor was not vacuumed with dirty toothbrush on floor. 2nd room not vacuumed, bugar in sheets as kids got in bed!
Requested new room, same thing hairs all over and filthy gross floor. Brought pillows to front desk to show him, he handed us a new room key and was non apologetic and not surprised (blamed a new made)
Third room sheets seemed clean, floor not vacuumed, then to finish it off a centipede crawled across the bathroom floor. The halls and vacuumed were both filthy full of carpet debris and candy wrappers.
Went to front desk it was 2:30am by now desk clerk took room keys as I told him it was just to filthy and gross here. He again blamed the new maid and stated he'd forward this to the manager and have him reimburse our two rooms on our credit card as he does not have the authority.
I called the manager the following day and left a voicemail expressing my concern with what we dealt with at his hotel and to ensure our credit card get reimbursed.
I never received a call back or response and the charges are still on our credit card and weren't reimbursed. I have contacted my credit card company to report fraudulent charges.
Poor quality, customer service I don't recommend you try this.
Went to Hyatt place down the street they treated us great, amazing rooms that sleep 6 for $70, free hot breakfast, and CLEAN!
- Official Description (provided by the hotel):
- Jacksonville Airport's newest hotel! Our beautiful interior corridor hotel offers stylish designer accommodations at a great price. Choose from single, double, and suite guest rooms all with Queen "Dream Well" bedding, 32" Flat Panel TV, Coffee Makers, Hairdryer, and Iron/Board. Free Wired and Wireless Internet access, Free Long Distance calling in the continental US, Free Continental Breakfast, Outdoor Pool, Fitness Center, and Guest Laundry. ... more less
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- Also Known As:
- Microtel Inn And Suites Jacksonville (Airport)
- Microtel Inn & Suites Jacksonville (Airport) Hotel Jacksonville
- Microtel Jacksonville
- Jacksonville Microtel
- Microtel Hotel Jacksonville