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“Terrible end to FL vacation”

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Microtel Inn & Suites by Wyndham Jacksonville Airport
Ranked #22 of 132 Hotels in Jacksonville
DE
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible end to FL vacation”
1 of 5 bubbles Reviewed 21 August 2013

Stopped here at 1am on 16 aug. Purchased 2 rooms room 1 had hair, pubic & other all over sheets/pillows of both beds. Floor was not vacuumed with dirty toothbrush on floor. 2nd room not vacuumed, bugar in sheets as kids got in bed!
Requested new room, same thing hairs all over and filthy gross floor. Brought pillows to front desk to show him, he handed us a new room key and was non apologetic and not surprised (blamed a new made)
Third room sheets seemed clean, floor not vacuumed, then to finish it off a centipede crawled across the bathroom floor. The halls and vacuumed were both filthy full of carpet debris and candy wrappers.
Went to front desk it was 2:30am by now desk clerk took room keys as I told him it was just to filthy and gross here. He again blamed the new maid and stated he'd forward this to the manager and have him reimburse our two rooms on our credit card as he does not have the authority.
I called the manager the following day and left a voicemail expressing my concern with what we dealt with at his hotel and to ensure our credit card get reimbursed.
I never received a call back or response and the charges are still on our credit card and weren't reimbursed. I have contacted my credit card company to report fraudulent charges.
Poor quality, customer service I don't recommend you try this.
Went to Hyatt place down the street they treated us great, amazing rooms that sleep 6 for $70, free hot breakfast, and CLEAN!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swaneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, 28 August 2013
Thank you so much for your review! It is always our goal to deliver a consistently perfect stay, and I would like to personally apologize for failing to provide to you an experience comparable to our incredibly high standards. I would like to offer assurance that no charges were applied, and hope that you will offer us another opportunity serve you, and thereby demonste the aberrant nature of your experience. Thank you again for taking the time to write! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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1,235 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Raleigh, North Carolina
Level Contributor
155 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 20 August 2013

First of all, I want to commend this hotel for treating its customers like royalty! I was accidentally given a room that hadn't been properly cleaned. The hotel manager apologized profusely and upgraded my room to a junior suite to make up for the mistake. I appreciated the fact that my concerns about the room were taken seriously, and the hotel manager went above and beyond what I expected his response to be once I complained. Based on how I was treated, I can easily overlook one small mistake. Overall, the service at this hotel was excellent, and the staff was very professional and nice.

I enjoyed my stay at this hotel and recommend it. It is a microtel so it's nothing fancy or above average, but it's nice. The King bed was very comfortable, and it was nice to have a sofa in the room. The suite itself was somewhat small and the furniture was plain. My only complaints: the sofa had dirt spots on it, and the toilet should've been cleaned better.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wolfpackgirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, 28 August 2013
Thank you so much for the review! We value your feedback, as it serves as the barometer by which we measure our success! We have posted your response for the review of our team, in the hopes that they will find inspiration in your acknowledgement of their efforts. Thank you again! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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Laval, Canada
1 review
4 of 5 bubbles Reviewed 19 August 2013

I stayed from august 16 to august 18. Check in and check out was fast and easy. Room was small but pretty clean. Staff was vey nice. Great location, close to shops, very easy acces to the airport (3-4 minutes). The free breakfast has good variety with muffins, cereals, yogurt, bagels...Don't know why some people complain about it...for the price they're paying...Only negative thing for me: I forgot a book and a personal checkbook...they say they didn't find it... Overall excellent experience except for the book and personal checks that suddenly disappeared...

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NathalieM007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, 28 August 2013
Thank you so much for the response! I am so pleased that we were able to ship the book back to you this week! We apologize for the confusion, as the original representative did not have access to the secured area wherein the items were located. We look forward to seeing you again very soon! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 14 August 2013

The hotel room was clean and comfortable yet smaller than most hotel rooms (hint- micro). Bathroom is average to small. Before leaving we decide just to have breakfast in the lobby. Big mistake! The muffins was stale and old, the juice was watered down, and the selection of fresh fruit was none. When my husband asked the young man at the desk about making more coffee he replied when will make more in about 15 minutes!. We left went to Denny's about mile away. The hotel is in a nice location. There I delivery service in the area, sports bars, wings, just about everything one would care to eat. Shops are just as close with Wal mart, Dick's Sports, Ross for Less, etc. Very close to the airport.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FINEANDFOXXY4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, 28 August 2013
Thank you so much for writing! We are working within the parameters defined by our brand to expand our breakfast menu to include new additions to satisfy our guests tastes! New additions include: Omelettes, Waffles, Pancakes, Sausage Biscuits, and more! We hope to share more new additions with you during your next visit! Thank you again! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 August 2013

Convenient and affordable but the smoky smell of the room was a huge turn off. If I had not gotten in at around 10:30P and needed to get up early the next morning I most likely would have left.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
1 Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, 13 August 2013
Thank you so much for your feedback! It is our goal to exceed the expectations of every guest, and I would like to apologize for failing to achieve that during your recent visit. Our hotel is 100% non-smoking, yet we occasionally encounter a sense of disregard for this policy despite the impositions of stiff penalties when violated. This does not, however excuse our inability to identify in this case the need for additional attention following a violation of our non-smoking policy. We have implemented new checks within our rooms department to ensure proper treatment prior to making available for sale a room wherein a guest has violated the non-smoking policy. We hope that you will allow us another opportunity to demonstrate our ability to exceed your expectations! Thank you again for taking the time to write! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham Jacksonville Airport

Property: Microtel Inn & Suites by Wyndham Jacksonville Airport
Address: 13200 International Airport Blvd, Jacksonville, FL 32218-9439
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Jacksonville
#21 Romantic Hotel in Jacksonville
#37 Family Hotel in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Microtel Inn & Suites by Wyndham Jacksonville Airport 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Jacksonville Airport's newest hotel! Our beautiful interior corridor hotel offers stylish designer accommodations at a great price. Choose from single, double, and suite guest rooms all with Queen "Dream Well" bedding, 32" Flat Panel TV, Coffee Makers, Hairdryer, and Iron/Board. Free Wired and Wireless Internet access, Free Long Distance calling in the continental US, Free Continental Breakfast, Outdoor Pool, Fitness Center, and Guest Laundry. ... more   less 
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Also Known As:
Microtel Inn And Suites Jacksonville (Airport)
Microtel Inn & Suites Jacksonville (Airport) Hotel Jacksonville
Microtel Jacksonville
Jacksonville Microtel
Microtel Hotel Jacksonville

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