Made reservation on line at Choice Hotels, I was visiting Jacksonville on business and I was looking for a place centrally located as I was working north east and south west. This hotel was conveniently located midway. The price was average for the Quality Inns that I usually stay at. The hotel website looked good so I made the reservation. I arrived in Jacksonville about 6 pm and proceeded to check in. The front desk clerk was friendly and cooperative. There was another person standing behind the counter as well and he spoke up and said that it was a good thing I had a reservation as there were only 2 rooms left. He continued on to say that most of the rooms at this hotel were not available to rent due to needed repairs. I checked in and immediately went to check out this room before taking in my luggage. What I found was so disturbing that I immediately went back to the front desk to ask for another room. Upon entering the room there were 2 large ( about 6 inch diameter) stains on the carpet, most of the light fixtures were missing bulbs and the room just appeared dingy and dirty.I went back to the lobby and The front desk clerk asked me if I would consider looking at a different room before I canceled my reservation and looked elsewhere. I said that I would consider taking a look at another room. He gave me a key to a 2 room suite on the third floor. I exited the lobby area and proceeded toward the elevator to check out this third floor suite. On the way to the elevator I passed the ice machine which was not operational and the front panel was falling off, I boarded the elevator to find that it also was in similar condition, the door panel for the emergency phone was broken off and hanging, the floor indicator lights did not function and the interior panels were in disarray. I reached the third floor and entered the 2 room suite. At first glance it appeared tolerable but upon further investigation I found light fixtures missing bulbs, the chair at the desk had a pillow on the seat, I sat down only to almost fall through the bottom of the chair, I removed the pillow to see the seat of this wicker chair was worn through and covered by the pillow. I proceeded to check out the bathroom and found a cockroach running around in the tub. That did it for me! I exited that room, boarded that unsafe elevator only because I could not find a stairway and returned to the front desk clerk. I handed him back the key to the room and said that I would look elsewhere.
I am a business traveler, my requirements for a hotel room are minimal : cleanliness first, comfortable bed and a working area with with a good WiFi connection. This hotel failed all three of my requirements. Their website was deceiving and the accommodations were truly unacceptable. This hotel should not be listed on the Choice Hotels website!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Choice Hotels, Expedia, Hotels.com, Ebookers, HotelsClick, 5viajes2012 S.L. and HotelQuickly so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn And Suites Baymeadows
- Quality Inn & Suites Baymeadows Hotel Jacksonville
- Quality Inn Baymeadows
- Jacksonville Quality Inn
- Quality Inn Jacksonville