Sometimes we are surprised about the reviews we can find here.
As a Club Carlson Concierge member, I really know about de standards this brand can bring us.
First, the reception desk is too high we can't sign a paper. In addition, all the lower floor smells bad. The reception staff goes to the front door smoke!!! And others go to the bathroom all the time to talk in private mobile!! I was not recognized as a Carlson Club member, they didnt even know what they had to do.
The fitness center is a joke! Only accomplish the brand standard they painted it in red, but, what was that? A very very small room!!! The ar conditioning was freezing. I ask to the staff to set it to a better temperature and he smiled telling it coundnt be. All the towels to pool and fitness make a real hill outside fitness, unbelievable. The restaurant is better than the rest of hotel.
Second, about the room, it needs a total renovation, urgently!! Not only the room, the entire hotel!!! The safebox was not working, cables passing by the room floor, bad pillows, I found a hair on towel, the carpet is dark and I stepped in a popcorn ( :-0 ). The arrangment seems they dont care about brand standards. I heard all they did in the next room! Omg! The bathroom is old!
Finally, this hotel doesnt own to this brand. We cannot compare it with Radisson Faria Lima, Radisson Vila Olimpia, Radisson Belem, Radisson Maceio, Radisson Curitiba, Radisson Orlando, Etc...
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