On February 23, 2013 my afjrotc had our military ball in the conference rooms here. We had been reserving it and talking to the coordinator on and off since october 2012. We discussed using the projector for the senior slide show during our 1-hour buffet. We discussed how we could decorate the room to make it look pleasant and presentable enough for a military ball. We also discussed times in which we would meet and on the day of the event, set up. On one occassion, i had fellow cadets of mine go and meet with the coordinator and discuss little details with her. When they got there, the lady tried to rush them, and in the middle of the meeting she just left because it was time for her to be off work. We over looked it and continued to plan like we had discussed previously. A few days before the ball, we called and confirmed the times for us to come in and decorate and on the day of when my military ball committe and i went in to decorate nothing was done. I payed the extra to have both rooms combined into one and the man in charge that night (not the lady i planned everything with) told me that they wouldnt open the second room because i didnt have as many people coming as i expected and i had to semi-argue with him to make them open it. Then they had tables without place settings and i had to bug them about that. The manager came out and told my sgt that one of our cadets had went in the back room and moved his personal electronics (which nobody did). When it came time to decorating, we were going to hang things from the ceiling, like discussed with that lady, and they told us we couldnt do it because they didnt want us on ladders (which i understand but they should have told us that when we specifically asked about hanging things from the ceilings). Again we over looked all of that and continued on with our night. The DJ came and was fixing to help us set up for the slide show when i realized they never gave us the projector. I asked for it and they informed me that after 5 months of discussing it, i didnt reserve it and they gave it to other people to use. That ruined about an hour of our plans. Then, when it came time for the buffet, the servers were EXTREMELY rude. The menu said it included water, sweet tea, AND coffee. My Col as well as parents and several cadets asked for coffee and nobody ever recieved any. One female waitress lady got extremely rude with my sgt as well. Then, the DJ asked for a glass of water, and it took them over and hour to bring it out to him. Everything after that was okay, until the manager comes out and informs our DJ that he needs to rap it up by 10 p.m. Since day one, we discussed the military ball being from 6-11 p.m. So, in the end we had to close down miltary ball an hour prior to what we expected. if it wasn't for my cadets having such a great time thanks to the wonderful DJ bean, i would have rated this hotel with one circle. The staff is extremely rude and disrespectful, and the coordinator was in the wrong for not being there when she was the one we discussed everything with. Not happy with this service AT ALL!
- Official Description (provided by the hotel):
- WELCOME to The Quality Inn Conference Center I 295-Commonwealth invites you to experience the charm of Southern Hospitality. WIRELESS HIGH SPEED ACCESS IS AVAILABLE IN THROUGHOUT THE HOTEL. Experience our signature Holidome area. An indoor pool, whirlpool, and table games await you for fun and relaxation with the whole family. You will also find a fitness area equipped with treadmills, stair stepper, stationary bike and a relaxing sauna. Dine in our Hartfield Restaurant where 'Homemade Country Cooking' is our specialty. A complimentary breakfast buffet is served daily from 6am - 10am. Our popular lunch buffet is available Monday through Friday from 11am - 2pm. Join us for dinner from 5pm - 10pm. Room service is also available during restaurant hours. With banquet facilities to accommodate up to 250 guests, let the Quality Inn Conference Center host your next social event or corporate meeting. Conveniently located on I-295 at Commonwealth Ave. Exit 22. Just one exit North of I-10. We look forward to having you as our guest on your next trip to the Jacksonville area! ... more less
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- Also Known As:
- Quality Hotel Jacksonville
- Jacksonville Holiday Inn
- Holiday Inn Jacksonville