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“Great Weekend Getaway” 4 of 5 bubbles
Review of Jacksonville Marriott

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Jacksonville Marriott
Ranked #43 of 132 Hotels in Jacksonville
Claxton, Georgia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Weekend Getaway”
4 of 5 bubbles Reviewed 25 April 2011

The Jacksonville Marriott is conveniently located off of I-95. The hotel is in close proximity to the beach and shopping. Received a nice government rate for the room which was an added bonus. Check in was convenient and the staff is very friendly. The hotel has a nice lobby and the rooms are comfy and clean. We did not use the restaurant at the hotel but there is a Dave and Buster's approximately three hundred yards from the hotel and other food choices located at the St. John's town centre which is only about three miles away.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank FriendlyTraveler02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
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    108
    53
    22
    16
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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  • German first
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English first
Tallahassee
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 27 February 2011

Have stayed at this hotel tens of times. It has a nicely decorated lobby & my room has always been clean and comfortable. It has both indoor & outdoor pools. The staff are very good about recognizing Marriott Reward members. Even when I was only a Silver member, I often received rooms on the concierge lounge floor. Breakfast in the hotel restaurant is a notch above average with a nice buffet. Have not had other meals in the restaurant. Hotel is in a good location if shopping in St. John's Town Center.

  • Stayed December 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deniseinfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
200 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 10 January 2011

Since our original review, we have returned to the Jacksonville Marriott twice. We may have been too generous in initially assigning this hotel an "excellent" rating.

The issue? Several rooms have a strong musty odor and there doesn't seem to be a rhyme or reason. Then again, this seems to be a problem in other hotels in the Jacksonville area, so geography may be a factor. Nevertheless, one one visit, we had to switch rooms twice, before we escaped the musty smell.

Otherwise, this hotel is great. The staff are friendly and professional. The indoor and outdoor pools are well maintained and relaxing. The location is right off I-95 which makes it a convenient stopover onto destinations in central or south Florda.

  • Stayed December 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank adventuretravelernc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 January 2011

My stay at the Jacksonville, Florida, Marriott, was exceptional! Glorious service from check-in to check-out, and everything in between, including extra bed service for my children, breakfast buffet, pool side accommodations and the wonderful wait-staff.

  • Stayed January 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank askjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 17 August 2010

I would have easily given this hotel a four but for a few miscues. The service was excellent and we got a very late checkout - 2pm, the rate was unbeatable (through Priceline - name your own) and the bed was magnificent.

Unfortunately, there must have been something wrong with the A/C or windows because the room was extremely damp, even when the A/C was on. It was damp to the point where everything in the room felt wet. Very odd

The only other gripe I had was that despite the recently updated rooms, they seemed to miss some small, inexpensive details. For one there was a rusted bottle opener bolted behind the bathroom door and the toilet seat was discolored and cheap - didn't match the toilet.

A little bit more attention to detail would have made this a 4 star because of the exceptional service.

  • Stayed August 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank grouper99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach, Florida
Level Contributor
122 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed 31 May 2010

I travel to Jacksonville about three times a year. Lodging is always a struggle. I have yet to find a nice hotel. There’s no place to eat downtown in the evening. If you stay across the river then it is more pleasant and you have more choices. But then it takes you fifteen or twenty minutes to get to the downtown office corridor using public transportation. On my last trip, I tried staying at the Jacksonville Marriott even though it is about five miles from downtown. It is right on the Interstate so I thought the drive wouldn’t be that big of a deal. I didn’t think driving back and forth would be much different time wise than using the monorail serving downtown from across the river.

This is probably the nicest hotel I have stayed at in Jacksonville although that is not a very high standard to meet. The desk staff were pleasant, the room comfortable, and everything actually worked in the fitness center (a rarity). My main complaint is that getting on the interstate to drive downtown was difficult. Even though I could see I-95 from my room, it literally took me fifteen minutes to actually get on it for the five minute drive to downtown. However, I’ve booked a room at the Marriott for my July trip so I guess I think it’s worth the trouble.

  • Stayed May 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank accidental_squirrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 20 January 2010

staff was friendly upon checkin. we get a room where the bathroom has no water in the shower and the toilet is broken, so we are given the key to another room to get ready til the problem is resolved. once the water comes on and we shower the room remains like a sauna all night and day with condensation on the window and the rug was soaked from it and then we noticed the mold that had grown there. once we brought this to their attention we were given a new room a $20 discount on our nights stay, some water,malt balls and trail mix,access to the concierge room that was closed all the times we could use it ,continental breakfast, and then a refrigerator that also didn't work. so our new room is okay so we think til we go out and come back at 1am to see that the layers of dust on the furniture/lamps are disgusting! and the fridge still doesn't work. the supervisor comes to see this and apologizes but after offering to comp us for the night for the inconvenience of this all,recommends he will call me another hotel if I want to leave! That's a first for me...I am a professional who deals with thousands of people in a day so we were nothing but nicer than we should have been considering we were treated like second rate clients because of "OUR RATE"! the whirlpool was cold as was the indoor pool, my mistake for not calling and checking on these conditions prior. Also in the moving around of rooms I had lost my cell phone charger which they had in the lost and found and when I called to inquire about it at 1am was told that it was not there and so I went to the previous room on my hands and knees to search for it! At 2am the night manager calls me and tells me we are getting no more comps for the night or anything and he will call me another hotel to check out. I spent so much time complaining to them and being shuffled around that I wasted so much time from my trip, only to check out a day early anyway because I was so upset. They don't care about their customers and maybe its just the convention people or business clients, but I won't be staying there or in any other marriott again.

  • Stayed January 2010
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank NyTravlgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jacksonville Marriott

Property: Jacksonville Marriott
Address: 4670 Salisbury Rd, Jacksonville, FL 32256-6130
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Jacksonville
#49 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Jacksonville Marriott 3.5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Marriott, Hotels.com and Odigeo so you can book your Jacksonville Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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