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“Awesome Hotel”

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Jacksonville Marriott
Ranked #47 of 132 Hotels in Jacksonville
Phoenix, Arizona
Level Contributor
421 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Awesome Hotel”
5 of 5 bubbles Reviewed 21 May 2014

I love to stay here this is a very nice hotel, the food is great staff first class and as a platinum Marriott member I stayed at many Marriott's. Restaurants are close (many of them) and easy access to get around.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DD19351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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322 reviews from our community

Traveller rating
    119
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    54
    22
    17
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
NJ
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 15 May 2014

Not a whole lot to write about as I only stayed one night. Sleep quality wasn't good because the bed was only average and the walls are thing. I kept hearing other guests' doors open and slam closed all morning.

Bathroom and room are spacious though a bit dated.

Staff is very friendly and helpful.

Food was also good I had a cobb salad and it delivered quickly and tasted great. Breakfast was also delivered on time and tasted good.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rmani81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, 16 May 2014
Thank you for taking the time to share your experience. I am sorry about the noise disturbance from nearby guests, I understand this must have been frustrating. Thank you for acknowledging the great food and service. We appreciate you choosing our hotel when in Jacksonville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin, Illinois
Level Contributor
317 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Everything worked at the hotel to perfection. Check in was a breeze and fast. The comped a couple of breakfasts since the Concierge lounge was closed on weekends.. thank you front desk.

Rooms were clean, spacious.

We had an issue with neighbors who were young and probably never been in a hotel before based on their behavior and language. The hotel sent the bell up but, this only slowed them down. Another call to the front desk and, a new room, new floor and... quiet. I must say Marriott has the customer in mind. A potential serious issue resolved before it occurred.

We did have breakfast and were upgraded from a free continental to the full buffet for $1.50. Great deal, lovely service.. Rita was a pleasure.

This was a road stop for us so we were not long but, all was good, A+ for service.

Room Tip: High floor, corners or away from elevators always reduce noise.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thomasrydz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

The front desk greeted us as if they had known us forever and was completely sincere. I have stayed in many hotels and this one was a real pleasure. The staff was great!

The bar was open until 1:00am which is very rare and much appreciated. The rooms were clean.
We stayed here during a night that the hotel was completely booked and squeaked in over the phone. The Marriott app said the hotel was completely booked.
When we arrived the gentleman at the desk was amazing and gave us a few extra Marriott rewards points for being persistent in trying to stay at this property.

Needless to say we cant wait to go back.

Room Tip: Bar is Open until 1am
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Augusta, Georgia
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 13 April 2014 via mobile

We were traveling home and still had 5 hours to go we were feeling tired I looked on trip advisor found this hotel. Called the number provided made reservations for 2rooms. The rooms were nice, plenty of room. Hotel is beautiful and affordable.

Stayed April 2014, travelled with family
Helpful?
1 Thank vmac413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
81 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed 12 April 2014 via mobile

Booked 2 doubles, and had 2 doubles guaranteed. At check in, management had changed my reservation without my knowledge. Rude staff! Dirty and needs upgrades. Find a different property to stay at. Terrible property and terrible management.

Stayed April 2014
Helpful?
Thank shafter1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, 18 April 2014
Thank you for choosing our hotel and thank you for the feedback. On behalf of the entire team, I sincerely apologize for not being able to meet your bed type request. There was a terrible accident on I-95 that resulted in dozens of distressed travelers and we unfortunately did not have the inventory to match everyone's needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

My husband and I stayed at this hotel for a weekend getaway! It turned out to be the best decision. The bed was comfortable, the room was clean, and the staff was nice! We didn't eat at the restaurant. There was a Cracker Barrel around the corner with fast, hot breakfast at a decent price. We also visited the Dave and Buster's that was in walking distance from our hotel! It was in close proximity to downtown and shopping! We will definitely stay here again!!!

Room Tip: Higher floors had better views!!!
See more room tips
Green Features: I like how the hotel encourage guests to re-use towels and linens if possible.
  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jacksonville Marriott

Property: Jacksonville Marriott
Address: 4670 Salisbury Rd, Jacksonville, FL 32256-6130
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Jacksonville
#49 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Jacksonville Marriott 3.5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travel Republic (UK), Expedia, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Jacksonville Marriott reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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