That reason is the excellent service we receive every year at the Omni on the river when we head to Jacksonville for the annual Georgia-Florida football game. Our 2011 trip was no exception. We were greeted by name as we arrived and the front desk staff remembered that it was my birthday. After a simple check in, we went to our room with the bellman, but immediately noticed the smell of cigarette smoke when we opened the door to our room on the 11th floor. (Shame on whoever smoked in a non-smoking room!) The folks at the front desk immediately moved us to another room on the top floor (loved the view of the river and the bridge!), but the room wasn’t quite ready.
Instead of just leaving us to hang out, Jesse at the front desk escorted us to the bar for a complimentary drink, where we just happened to bump into several of the newly inducted members of the Georgia-Florida Hall of Fame. A few minutes later, a staff member brought us our keys and we went to our lovely 16th floor room.
We all know that occasional problems arise. What I appreciated was the quick and courteous service that the Omni staff provided as soon as we notified them of our concern, and also that they delivered such great customer service on what was probably their busiest weekend of the year.
Okay, I admit it! I also appreciated the complimentary chocolate cake, ice-cold milk, and card that Jesse had delivered to my room on the night of my birthday, just after the Dawgs beat the Gators. What a sweet ending to a great birthday!
- Official Description (provided by the hotel):
- The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more less
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- Also Known As:
- Omni Hotel Jacksonville
- Omni Jacksonville
- Jacksonville Omni