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Omni Jacksonville Hotel
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Reviews (2,238)
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1,140
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All reviewstimes union centervalet servicemini barroom servicenice hoteldowntown areawithin walking distanceview of the riverself parkingrooftop poolbusiness tripenjoyed my stayexcellent stayfront desk staffbed was very comfortablestaff was friendlylanding
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2,014 - 2,019 of 2,238 reviews
Reviewed 6 June 2012

We stayed there over the weekend while attending a wedding in town. Arrival was a little disorganized with the front drive. It was check in time on Fri, but that's when you need to be organized. Anyway, front drive staff was friendly. Check in was smooth and room accommodations were good. Room was clean and set properly. We went down to the lounge / bar and had some drinks and apps. It was good, but service was a little disorganized as well. They had some convention in house so the hotel was busy. Its a good location in downtown and close to Jacksonville Landing. By the way, don't bother with that. I wanted to give a 4, but the place just needs a little tweaking. Overall, good stay, no issues.

  • Stayed: May 2012, travelled with family
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Thank BilrusandFriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this reviewResponded 11 June 2012

You are correct that the busy times are where we really need to step up our game and thanks to your feedback, we will review our procedures for our peak times. Please accept our apologies that we weren't more efficient during your stay and we hope that you will give us a second opportunity to provide you with a great experience.

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Reviewed 6 June 2012

We got a daily deal which included free breakfast and wine and that was an even better deal. It was a nice hotel, the room was very big and the bed was comfy. : ) It was a rainy day when we got there after a wedding in Georgia so we just hung out in the room watching movies and it was a great room to hang out in.
We didn't eat in the restaurant but there were several yummy places that delivered.

  • Stayed: November 2011, travelled as a couple
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Thank BriD882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this reviewResponded 11 June 2012

We are glad you were able to enjoy the rainy afternoon in the comfort of your room at The Omni Jacksonville. Thank you for staying with us and we hope you will return soon.

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Reviewed 2 June 2012

I stayed for one night. From the minute I called for a reservation, to check-in and beyond everyone went above and beyond just helpful. The hotel is downtown on the river near the Jacksonville Landing. We did not eat at the hotel, but we did get a bottle of wine from the bar and took up to the room to enjoy with some cheese and crackers while enjoying the river view.
I would definately stay again.

Room Tip: I would ask for a high floor facing the river.
  • Stayed: May 2012, travelled with friends
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1  Thank flamingoluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this reviewResponded 11 June 2012

We are pleased to read that you had such a wonderful experience at the Omni Jacksonville from start to finish. Thank you for sharing your complimentary feedback on TripAdvisor and we will look forward to welcoming you back soon.

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Reviewed 30 May 2012

My husband and I have stayed at two other Jax hotels, and this one is our favorite. The bed was comfortable, the room was clean, and the staff was friendly. The valet fee for parking is 20 dollars a night with unlimited in and out. Jacksonville landing is across the street-shops and restaurants.

Room Tip: Ask for a river view.
  • Stayed: May 2012, travelled as a couple
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1  Thank Amanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

I really liked this hotel. The staff, the room, the restaurant and even the bar area are wonderful. My colleagues and I were able to meet the in the seating area near the bar and the service was wonderful. The food in the restaurant was outstanding. We ate there for breakfast and lunch - pleasantly surprised for both.

  • Stayed: October 2011, travelled on business
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Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this reviewResponded 11 June 2012

We are glad that all aspects of your recent stay at The Omni Jacksonville exceeded your expectations. Thank you for sharing your experience on TripAdvisor and we hope you will return soon!

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