We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Anything But Seamless”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Omni Jacksonville Hotel
Ranked #12 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed 16 March 2014

The great thing about being a frequent stayer at Omni is their loyalty program. If executed properly, staying at an Omni eliminates all the hassle. Express check-in worked smoothly and that was about all. Switched rooms because AC was not working but the hotel system could not figure out I switched. The front desk after making clear they were annoyed with my requests tried to send a glass of wine to apologize for the bumps, and even that was delivered to the wrong room. Rooms are comfortable if a little worn, but all of that can be overlooked if the service is great. Juliette's food was outstanding and the hotel is quiet. Just don't expect the usual courtesies afforded frequent stayers.One additional tip; the thermostat has to be turned down to 66 degrees to work on automatic. Anything above requires the fan on high. The front desk is not aware of this but according to the engineer, is the case in every room.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mixedreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (2,063)
Traveller rating
Traveller type
Time of year
Language

1,525 - 1,531 of 2,063 reviews

Reviewed 16 March 2014

The Omni Resort in downtown Jacksonville was in a convenient location. The staff was welcoming throughout the whole stay. The bed was one of the most comfortable I've experienced in a long time. I would recommend this resort to anyone visiting the area.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Valerie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

The hotel is in a prime location for food and entertainment. The Jacksonville landing is next door for great restaurant, shopping, fun and also you can walk along the river. The rooms were very clean, and the shower head was powerful, which I love. It was very quiet, the beds were comfortable, and the black out curtains were very helpful in getting a good night sleep. Making the reservation was very easily, the valet service was prompt, the check in was very quick, and the bell men were patient, kind and very courteous. We ate at the restaurant within the hotel. The service was prompt, and the food was excellent. Our checkout was quick. We stored our luggage within the hotel, and the bell man was friendly and efficient. When we returned for our luggage and car, the bell man was quick, and the valet parking attendant promptly retrieved our car and was very polite and professional. I would stay there again anytime.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Great hotel and restaurant convenient to downtown office buildings. Very friendly staff. Appreciate the Omni Select Guest perks such as Internet, pressing service and shoe shine. Always my choice when in Jacksonville on business.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank John_T_Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

I was looking forward to this stay. I was stero-typed because the only jacket I had with me was a sweatshirt jacket and it was very cold and rainy. The staff was very short with answers and not willing to help with alternatives of where to eat. I work in retail and this hotel needs some assistance with courtesy. NOT WORTH THE PRICE

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this reviewResponded 13 March 2014

Thank you for staying with us and for taking the time to give us feedback. I do apologize if any of our associates did not respond with the utmost courtesy and service. We will certainly address this issue and the perception our actions left on one of our valued guests. We have guests that come from all around the world and dress from black tie formal to shorts and flip flops and appreciate all. When compared with the other full service hotels in the Jacksonville area we also provide one of the best values while including the most complimentary amenities. We are the only Four Diamond Hotel in Jacksonville and with a guest stay we include a complimentary loyalty program with free bottled water, free morning beverage service delivered to your guest room door at your selected time, free pressing of cloths items the day of your arrival, free shoe shine and complimentary overnight stays at any Omni Hotel or Resort earned through stays with us. All at competitive prices with all others in Jacksonville. Please contact us directly for more information about our complimentary amenities, we would be more than happy to review them with you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

The service from the moment I got to the hotel until I checked out was incredible. The rooms are clean, spacious, and quiet. Juliette's had great dinner selections and friendly, courteous staff. The Omni's location is convenient.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Jaime S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

Can't do better than this place if you're a lawyer (or client or witness) in town for a trip to the federal or county courthouse. Not a tourist hotel, a business hotel -- in and out, great breakfast, close to restaurants, excellent service, nice accommodations.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
1  Thank praxis1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
0.4 mi away
Hyatt Regency Jacksonville Riverfront
0.5 mi away
DoubleTree by Hilton Jacksonville - Riverfront
8.1 mi away
Hotel Indigo Jacksonville Deerwood Park
Show Prices
Show Prices
Show Prices
1.0 mi away
Hilton Garden Inn Jacksonville Downtown/Southbank
7.9 mi away
Aloft Jacksonville Tapestry Park
Aloft Jacksonville Tapestry Park
#10 of 134 in Jacksonville
518 reviews
0.8 mi away
Lexington Hotel & Conference Center - Jacksonville Riverwalk
Show Prices
Show Prices
Show Prices

Been to Omni Jacksonville Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St, Jacksonville, FL 32202-4403
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Price Range: £100 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Official Description (provided by the hotel):
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Splitty, Hotels.com, Travel Republic (UK), Evoline ltd, HotelsClick, Cancelon, Ebookers, getaroom.com, HotelQuickly and 5viajes2012 S.L. so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing