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“Jacksonvilles Best”

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Omni Jacksonville Hotel
Ranked #12 of 132 Hotels in Jacksonville
Certificate of Excellence
Jacksonville FL, United States
2 reviews
“Jacksonvilles Best”
5 of 5 bubbles Reviewed 28 March 2014

Great hotel in great location. inconvenient to not have coffee in room. have to wait for delivery which is not prompt. Must stay for meetings and conventions. Near walk distance to restaurants and bars and shopping. Too far to Convention center to walk--get a cab.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Orlando, United States
1 review
3 of 5 bubbles Reviewed 27 March 2014

Problems being charged with honor bar when I didn't even use it....I shouldn't have to check out and correct the problem. The room was never vacuumed during my entire stay as the same lint and button was on the floor the whole time. I left it there to see if anyone would notice that the floor needed vacuuming. The button wasn't mine. It was there the first night when I got to the room.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 31 March 2014
Thank you for bringing this issue to our attention. It is part of our four diamond standards to vacuum every guest room and we will certainly follow up with the appropriate staff to ensure a mistake like this does not continue to happen. We appreciate your time and hope you will consider us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malibu, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 24 March 2014

Your hotel need to assess food and service. I expect more from Omni hotel. My experience with your Jacksonville facility is far fetched from other Omni experience we've had. This location definitely fall behind 3* service

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank Romalene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 31 March 2014
Thank you for your feedback regarding your experience with us. We are in the process of completing a thorough renovation of our Juliette’s Bistro, J-Bar and Lobby and implementing a brand new seafood focused menu. We are well known throughout the area for delivering impeccable service and spectacular and unique culinary dishes that typically draw rave reviews. We hope you will dine with us again and experience the new Juliette’s Bistro.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, United States
1 review
5 of 5 bubbles Reviewed 24 March 2014

I would highly recommend the Omni to my friends and family. The servive was outstanding and the staff was very friendly and helpful. Good deal for the price and good location. Our room was very clean and we didn'yt have one issue during our stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ivan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa Rica, United States
1 review
5 of 5 bubbles Reviewed 22 March 2014

I went to Jacksonville to be part of the Gate River Run. Since the recommended hotel was full, my second closest hotel to the event was the Omni. This place was a real treat to my family. Everything was great from check in to check out and I was able to get an excellent rate. We were extremely satisfied and when we plan to see our friends again, we have a trustworthy place to stay in the city.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Lauderdale
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

This is my third stay at the Omni because it is a partner hotel with the 26.2 with Donna, the National Breast Cancer Marathon. The hotel is decorated in pink for the race, and provides breakfast starting at 4:00 a.m. for race participants, volunteers and families.

The hotel is beautiful and is steps away from the Landings, for great food and entertainment. But the best part, is the staff. Wow! Outstanding.T

hey were so accommodating with everything from Valet parking, retrieving my Ipod and sunglasses from my car the night before the race, to extra lotions, to directions...I could go on. The staff on the ninth floor is truly an asset to the hotel, and I hope that they are there when I return in February. I'm sorry I didn't find out their names, but had I, I would definitely mentioned the two women and the gentleman who were just all smiles, sweet dispositions and kindness.

The rooms are comfortable, with breathtaking views of the St. John's river and the bathroom is spacious. The beds welcome you to a sleep that like a loving hug. I will stay there time and time again.

Room Tip: Get a room on a higher floor, with a view of the St. John's river.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
2 reviews
5 of 5 bubbles Reviewed 21 March 2014

Very nice hotel. Only complaint was the noisy neighbors. The hotel staff was very nice. Good location. Rooms had been redecorated recently. Very convenient to Jacksonville Landing. Would stay at this hotel again in the future.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Jacksonville Hotel

Property: Omni Jacksonville Hotel
Address: 245 Water St, Jacksonville, FL 32202-4403
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Official Description (provided by the hotel):
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni

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