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“One of the Best”

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Omni Jacksonville Hotel
Ranked #11 of 132 Hotels in Jacksonville
Certificate of Excellence
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“One of the Best”
Reviewed 2 June 2014

Value for money with excellent rooms and service. Best location to start your visit. Parking is excellent both valet or self parking , just a few steps away. Restaurant at the hotel is very good and has special buffet days.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Pim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Bluffton, United States
1 review
Reviewed 2 June 2014

I like the location of the hotel. I just wish the landing had more entertainment to offer. Anyways some of the staff seem like they had to be there, and I know they do, but as a person who works in the food and beverage industry showing that lack of enthusiasm is unacceptable (is all about putting your best face even if you have to fake it).

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 4 June 2014
Thank you for sharing your experience at our hotel. We agree that we want our associates to put their best foot forward and regret that during your stay, they failed to do so. We do our best to share the spirit of hospitality with our associates so that they can in turn make our guests feel welcome. I hope you will return to find the smiling faces that most of our guests experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

This hotel is always the best in service, cleaniness, and courtesy. Excellent staff and the food is amazing. Have spent the last 8 years going to Jacksonville and every year except one stayed here won't make the mistake of not staying here again. Not as long as they continue the excellent service. And the breakfast is the best I am gluten sensitive and the provide gluten free options.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 43kathrync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 4 June 2014
Thank you for your loyalty to the Omni Jacksonville over the last 8 years. We are thrilled that you have had such great experiences and we are looking forward to making them even better with newly renovated rooms at the end of this year. We look forward to having you back and please let us know if there is anything we can do to make your next stay more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
Reviewed 29 May 2014

The OMNI provided the perfect location and accomodations for a super Jacksonville Jazz Festival experience. Everything was in walking distance, the hotel staff and service was incredible. This hotel has the advantage of being at the center of the Jazz Festival Venue next to the Jacksonville waterfront which hosts restrurants and bars as well as a water taxi for transportation across the river. The OMNI is truely All That Jazz.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Allen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida, United States
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 May 2014

This is a nice hotel that is across the street from an event center. Make sure you check to see what is going on across the street before you book. The Landing is very close within walking distance. Some rooms have a view of the river. There are mini bars in the room. Our room was close to the elevator which was a noisy area. Also someone had a dog that would not stop barking near us. The front desk handled this issue and also provided us with vouchers for free breakfast for our troubles. The breakfast buffet was very good. We were told by a staff member at the restaurant that it ended at 10:30 or 11 and this was incorrect for the day that we were there. Overall this was a nice place. I would request a room with a river view and away from the elevator.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

I was in town for an interview and it was suggested I stay at the Omni. The hotel is nice, but it is the staff that makes this hotel a winner. Everyone from the concierge to the front desk made me feel welcomed and went our of their way to make sure I felt at home. I have nothing negative to say about my experience & everyone on the staff should get a raise! : )

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtravelmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
258 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 May 2014

Very nice Omni hotel. Friendly Valet and check in. No wait if you are a Omni member. They have everything all ready for you to make it a very quick check in process. I dinned in the restaurant 5 times; 2 for breakfast - nice selection of hot breakfast items. and 3 for dinner. Service was very slow for dinner; Didn't seem to have a full time Hostess and Wait Staff had to take turns seating guests. Food was goo and a fair selection of appetizers and entrees. I didn't venture to the nearby landing due to all the 'mugging' reports on previous Trip Advisor reports.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladyomaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Jacksonville Hotel

Property: Omni Jacksonville Hotel
Address: 245 Water St, Jacksonville, FL 32202-4403
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Official Description (provided by the hotel):
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni

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