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“Hotel review” 2 of 5 bubbles
Review of Omni Jacksonville Hotel

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Omni Jacksonville Hotel
Ranked #12 of 132 Hotels in Jacksonville
Certificate of Excellence
perrysburg, United States
1 review
“Hotel review”
2 of 5 bubbles Reviewed 4 August 2014

First this hotel is absolutely beautiful. However, the cleaning staff need to work on their cleaning. We walked into the hotel and the windows were so dirty. Almost every mirror or window had something on them. Then we headed to the room. The rooms are stunning in size and beautiful and then the cleaning lacked. We stayed for three nights and the cleaning staff never visited our room. I understand going green. However, that is an excuse. You can clean a room and still be green. You can also get fresh towels every other day. I should not have to call for coffee for my pot two days in a row. Overall I gave you a 6-7. Why, the hotel again is a beautiful place. It just needed detail to become a 10 for me.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Gerri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 6 August 2014
Thank you for sharing your feedback and please accept our sincerest apologies that your room was not up to your expectations or our own. We will follow up with our housekeeping staff because regardless of whether our guests choose to use our green option or not, we want them to enjoy a perfectly cleaned room. Thank you for giving us the chance to read about your stay and we truly hope that we can provide you a better experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,717 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Mclean
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 30 July 2014 via mobile

This hotel falls under the "you get what you pay for" category. Stayed one night with the family. The hotel staff was friendly and the room was nice. The bed wasn't very comfortable. We are omni select members so the internet was free and we were greeted with a nice card and free bottles of water. Pool is on the 4th floor roof top and was kind of average. On the positive side.....my sons appreciated the ms international and ms teen international pageant contestants staying at the hotel. The hotel is pet friendly. The down side is the location. There is really not much around. We walked down to the landing and the only restaurant opened at 600pm in a Monday evening was hooters. We tried to order room service at 900pm and nobody answered. We called the front desk and they said they would have room service call our room. The call never came. If you were just staying over for one night it's worth the money.

Stayed July 2014, travelled with family
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 6 August 2014
Thank you for taking the time to share what you enjoyed about your stay along with the areas that you felt were in need of improvement. We review all guest comments and will be looking into your issues with room service and your bed. It is always a pleasure to hear from our guests and we hope for a future opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
230 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 22 July 2014

We checked in to a beautiful hotel went to the pool to rest from our travels and saw that there was hair tissue and other undesirable items floating around. We called as did several other guests . It took 3 hours and 2 calls to get any one to clean . By the time the gentleman finished a storm came over putting an end to the afternoon. And our day of relaxing . As this. Hotel was chosen specifically to rest from a long drive before moving on we were really up st it took so long to deal with and only I am sorry does not cut it!!!!

Room Tip: Rooms are great large comfy
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sandra523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 25 July 2014
Thank you for taking the time to share your feedback from your recent stay. It was very disappointing for us to read that the pool was not attended to more quickly after your reports. We failed to meet your standards and our own and we are truly sorry.

We would be interested in learning more about the dates of your stay so that we can research why this was not handled more efficiently. We regret that we missed the opportunity to provide you with the relaxing afternoon that you were hoping for and I’d be grateful if you would give us a second opportunity to gain your confidence in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neptune Beach, Florida
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

We stayed at the hotel to attend a concert in July. The rate was incredible, $83. Beautiful hotel, room was lovely, beds were very comfortable, staff was friendly. Will stay here again if I need a room in Jacksonville.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeighM760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bossier City, United States
1 review
4 of 5 bubbles Reviewed 21 July 2014

This is an older Omni but well maintained. There was a slight order upon arrival but could have been because of the rain. The faucet leaked in my room and the mattress needed to be updated; not the most comfortable sleep I've gotten but not the worst. The food (breakfast) in the Julliette was awesome. Staff are very friendly and helpful. Location was okay; recommend taking the skyway to the other side of the river. The Landing need some updating.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Antoinette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perry Hall, MD, United States
1 review
5 of 5 bubbles Reviewed 21 July 2014

This is a great hotel to stay in for a week long business trip. Very friendly staff and clean modern rooms. The hotel is centrally located and close to all of the major attractions in the Jacksonville, Florida area.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, United States
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 17 July 2014

From the moment we pulled up to the hotel everyone was extremely friendly and greeted us warmly though we were a bit rushed to get our car out from the front of the building by the valet staff. The lobby and adjoining restaurant looked very nice and well kept and the front desk staff was very friendly and quick. This is where things get, well, average. We took the elevator to the 15th floor and opened the door to our room. It's just a normal ol' hotel room. I feel silly complaining, but when you pay $200+ on a room for a one night stay you expect a little bit more, something more modern. It looked like any other decent hotel. I have stayed at several Holiday Inn's & Best Westerns that blew away this room. Don't get me wrong, it was clean and everyone was nice but the room really needs an upgrade for the cost. I'm sure they have other nicer rooms available but you are going to pay quite a bit for them. Also, this stay featured what is probably my biggest hotel pet peeve - On top of your over priced stay, you have to pay for parking - Either $20 (+tip) for valet parking or you have to pay for the parking lot or parking garage across the street. I find it very strange that you get a parking spot when you stay at a $100 hotel, but not at at $200+ hotel. They could at least validate parking at the nearby parking garage. Was it ok? Yes. Will I stay here again? Only if there are no other options in the area.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jeremy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, 25 July 2014
Thank you for taking the time to share all of your feedback both positive and constructive. Please know that we are always looking for ways to improve the quality of our guests rooms and feedback such is yours is very helpful to us. We do understand your frustration with parking fees and we do our best to minimize the impact it has on our guests. With our location in the heart of downtown, it is an obstacle for us but we've done our best to provide packages that include parking and maintain competitive parking rates in the downtown area. It was a pleasure for us to read that you enjoyed our public areas and were treated well by our associates. If you return to Jacksonville, we truly hope you will consider giving us a second chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni Jacksonville Hotel

Property: Omni Jacksonville Hotel
Address: 245 Water St, Jacksonville, FL 32202-4403
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Official Description (provided by the hotel):
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni

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