My husband and I stayed at this hotel on the night of our third wedding anniversary, and it's nothing fancy, but worth every penny we paid and more.
I'll start by listing what I liked about the hotel:
-Located around a lot of dining options. (We chose the Dave & Busters right down the road, and it was awesome!)
-Clean! (With the exception of the cigarette smell explained below.)
-Some smoking rooms are still available. (The hotel is primarily non-smoking, though, I believe.)
-Pool looked very pleasant. (We didn't get to actually swim as I had wanted to, but it looked better than most outdoor hotel pools.)
-Plenty of free, well-lit parking.
-Wonderful free breakfast! (It consisting of biscuits, gravy, sausage patties, and eggs, as well as the typical continental breakfast fare--fruit, toast, cereal, juice, etc.)
-Very positive and welcoming attitude from the front desk staff; and also willing to answer our questions about the hotel and the area in general.
-Located in a safe area, and this point can not be emphasized enough! (It is very easy to unintentionally wander into a bad neighborhood in Jacksonville.)
Things that could be improved:
-Keeping extra front desk staff on hand while training new employees--especially during check-in hours! (We waited about 30 minutes to be checked in because the supervisor was assisting another customer, and the trainee did not know how to process a Hotwire reservation. We are understanding about this--even though we were on a tight schedule--but others may not be.)
-The smell of cigarette smoke throughout the entire floor we stayed on, even though the floor had non-smoking rooms as well. (This is not something that bothered us so much as probably bothering others who are non-smokers. Hotels we've stayed at in the past typically have an arrangement where an entire floor will be dedicated to smoking rooms as to not bother those who do not smoke. Either way, if you are sensitive to the smell of cigarette smoke and/or do not smoke--even if you have a reservation for a non-smoking room--I suggest requesting a room that is not on the third floor.)
-The lighting in the bathroom should be explained at the front desk. (Perhaps more hotels are like this than I realize, but the light in the bathroom is on a timer, where you twist the timer and then flip the switch. I felt kind of dumb after telling them we had a maintenance problem, but I can't be the only person who has never seen that before.)
All in all, we have paid tons more for 4 and 5-star hotel rooms which were not nearly as pleasant as this one we only spent $40 for on Hotwire.
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- Also Known As:
- Best Western Jtb / Southpoint Hotel Jacksonville
- Best Western Jacksonville
- Jacksonville Best Western