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“Typical Airport Hotel”

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Crowne Plaza Jacksonville Airport Hotel
Ranked #34 of 133 Hotels in Jacksonville
Charlotte, North Carolina
Level 6 Contributor
571 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“Typical Airport Hotel”
Reviewed 19 April 2013

Typical older airport hotel that has been given a facelift. The hotel is kept clean and the rooms are comfortable. The staff is quite rude at times, especially the maid staff. They are extremely loud and don't honor the, "do not disturb" sign. I have stayed there many times and have had the maids knock on my door numerous times even after I told them I would be leaving hours later. They constantly let the doors slam when they are cleaning a room. It's not hard to put a towel in the door so it doesn't slam each time they enter or exit a room. The front desk staff is hit or miss. I have experienced great people and really rude employees at the desk. The internet cafe is nice and has great coffee. The woman who works there most mornings is very nice. The gym is very nice. The pool is both indoor and outdoor and is nice. It's kind of wierd to have a pool in the lobby though...... Lots of restaurants close by, many within walking distance.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JetBlueDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 22 April 2013
Thank you for taking the time to write your comments regarding your stay. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

We apologize for the noise caused by the doors shutting in the hallways and the early knocks on your door. Please be assured, we take your comments seriously and that we will make every effort to see that the concerns you raised are addressed. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests.

Biscotti's, our Internet Cafe is very comfortable and offers all the sweet treats and specialty coffees....what a nice touch! Although you may think it is strange, our pool is one of the most used amenities in the hotel.

Thanks again for contacting us. We appreciate your business and value your comments.

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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410 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
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English first
Newnan, GA
Level 6 Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 April 2013

This is a nice property that has gracefully aged. I have been stying here off and on for 15 years and the service is always excellent. The rooms are are a bit small but they are very clean and the furnishings are in great shaape. The grounds are well kept.

This is a very good hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DennisNewnan_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 17 April 2013
Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Again, thank you and we look forward to welcoming you back soon!

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, Nevada
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 April 2013 via mobile

The hotel is very nice. The lobby is great for hanging put when you don't want to be in the room. the breakfast was fine but a little expensive. Nothing super special. The service is where the hotel is lacking in some key areas. I had asked for a late check out upon check in and it was documented in the system. However the communication the housekeeping did not happen. So I was woken several times despite the late check-out time. Then I was disturbed several more times asking when I would be leaving. Late check out means I should not be disturbed especially if there's a Do Not Disturb sign on the door.Rena at the front desk was apologetic but not very friendly about the situation. She acted as though it was my fault I had requested a late checkout.I might stay at this hotel again and give them a second chance in their customer service.

the room was fine. However there was a lot of hair and dust on the box spring behind the headboard but the room is spacious. The bed was somewhat comfortable. And they didn't get a good nights rest. Overall a semi decent stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J_L732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 12 April 2013
Thank you for taking the time to write your comments regarding your stay.

We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand.

In our effort to improve the overall quality of our service, I have met with the department heads and can assure you that we have addressed each issue. I can promise you that the highest quality standards will be met in the future because protecting our reputation in the market is a key priority for us. Again, I apologize for any inconvenience caused as a result.

Again, we appreciate your comments and hope that you will give us another try in the future.

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2013

Conveniently located just off the I-95 and close to the airport and cruise ship terminal. The rooms are large and the bed very comfortable. The staff is very friendly and helpful as well. The only thing I was missing was in room movies as CP usually have in other locations I have stayed at. All in all a very nice hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shinerley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 12 April 2013
Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Our location is great and the River city Marketplace offers over 100 shops and restaurants is only minutes away. Hopefully you can visit a bit longer and experience some fun.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2013 via mobile

Gym equipment is old, elevators have a smell to them and your going to get better quality food at Denny's.
Staff are nice but this is no 3/4. Close to the airport and price was reasonable, but buyer beware.
Google has reported bed bugs but I didn't find any.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 12 April 2013
Thank you for your comments. The hotel was built in 1982 and we completed a $12 million dollar renovation three years ago. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Our hotel takes these accusations very seriously and the hotel has active programs in place to check for such issues. In addition to our efforts, the hotel spends thousands of dollars each year with a pest control company that inspects and does preventive maintenance in our hotel and all guest rooms on a weekly basis.

Please be assured, we take your comments seriously and that we will make every effort to see that the concerns you raised are addressed. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests.

Thanks again for contacting us. We appreciate your business and value your comments.

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2013

Everything about the hotel was a positive. From the location, just off 95, to the staff who were extremely helpful. The rooms are large and nicely furnished and beds very comfortable. And reasonably priced at under $100.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank k99r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 5 April 2013
Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Our location is great as you mentioned. The Rivercity Marketplace offers over 100 shops and restaurants is only minutes away.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TN
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 March 2013

We booked this hotel via priceline for a week due to a family emergency in Jacksonville. Our early checkin/late check out was accomodated by the staff.

We (teenagers who were with us) were disappointed that the pool was closed the first couple of days we were there, then when it did open, it closed "at sunset" - 6:30 p.m.

Apparently the hotel has an arrangement with airlines - you see many people in uniform checking in and out.

We were comfortable in our rooms - although the 3rd floor of the main building had a fan on the entire time we were there - not sure if they had cleaned the carpet, but that floor had a musty smell.

I did like the individual Keurig in each room, and the toiletries were nice..

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tinatark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, 20 March 2013
Thank you for your review on our hotel. We would like to address the two issues you encountered during your stay.

Regarding our pool, it is one of the most used amenities in the hotel and due to its popularity, we frequenting shock our pool to keep the water balanced. The pool was closed one evening and one morning...unfortunately it just happen to be during your visit. Also, it is a Florida Law that the pool must close 30 minutes prior to sunset.

The fan you saw/heard was in operation to dry up the wet carpet caused by a busted pipe in a guest room on the 3rd floor.

We appreciate your nice comments regarding the toiletries and Keurig coffeemakers. We appreciate your comments and hope that you will give us another try in the future.

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Property: Crowne Plaza Jacksonville Airport Hotel
Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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