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“Nice new facilities but needs more attention to be fully operational.”

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Crowne Plaza Jacksonville Airport Hotel
Ranked #36 of 133 Hotels in Jacksonville
Reviewed 19 August 2010

I have stayed at this location quite a few times when it was classified as a Holiday Inn. The new renovations fully upscaled this hotel, to a Crowne Plaza, did wonders for this place.. The lobby is clean and gorgeous. Having a lounge which offers food service past the restaurant hours is a great convenience and a necessity. Food and service was excellent. The addition of a Bistro Internet Cafe is awesome. However, this cafe had all computers not working. In other words, no business center available. At least to be fair, there was a person trying to repair the computers. In addition, Bistro Internet Cafe closes at 12 noon for food service. Would be wise to have this open all day for quick snacks and coffee. I took advantage of the pool which was clean and warm. Towels were available by the pool. To reenter the lobby, must use room key to open door. Took several attempts for the buzzer to work properly. As for the rooms, they look great but not perfect. Upon entering, there is no closet to store your luggage. A curtain is used for a closet door. The bathrooms are small. In addition, the television was not working. Since I did not intend to use the televsion, I did not inform the Front Desk and forgot to tell them upon check-out. All in all, a great and relaxing place to stay but still in the works of fine-tuning.

  • Stayed: August 2010, travelled with family
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Thank goldenstrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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407 - 413 of 419 reviews

Reviewed 16 August 2010

I have stayed at the Crowne Plaza Jax airport several times over the years. The service has always been great and now the rooms match the great service!
They were renovated this past winter and the rooms are nicely decorated, theyve all got nice new furniture and the beds are very comfortable. Wireless is complimentary, its nice to have both the indoor and outdoor pools, I often dine at their restaurant, The Savannah Bistro and i also take advantage of their free shuttle to the airport.

Its a great property with good amenities, close to shopping and the airport. Always my 1st choice when flying out of Jacksonville

  • Stayed: June 2010, travelled solo
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Thank TheTrvlPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2010

This newly remodeled hotel offers modern clean rooms with flatsceen TVs, nice soap and shampoo, very comfortable beds and many other hotel amenities. It has a fun Internet cafe, innovative indoor/outdoor pool, wonderful food and a conference center. The highlight is the hotel's restaurant, Savannah Grill. Every Friday night they offer all you can eat Alaskan Crab dinners! It is a great deal. Also, the crab bisque is the best my husband and have every had. The breakfast buffet is also good a little pricey at $12.95 for what you get. We always have a fantastic meal here. The staff is also very welcoming and courteous. This hotel even allows dogs up to 40 pounds with a $50 non-refundable fee. Great place to stay. We like to include this hotel in our travel plans.

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Thank jennjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2010

My small group is traveling through all 50 states, a long haul, so stress-free accommodation is a must. The folks at this hotel made everything easy. The staff greeted us with smiles and treated us as welcome guests, like friends. The rooms were clean and comfortable, so we were all able to get up the next morning refreshed and ready to go. it would have been nice to explore Jacksonville more. This hotel was a prime location for us as it was central to all we needed (easy to find, near highway, easy access to beaches, etc).

  • Stayed: May 2010, travelled with friends
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Thank runningdevendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2010

This hotel has clean rooms, a helpful staff, and a convenient location for groups who are arriving at the airport at different times. Families were enjoying the pool, which is part outdoor and part indoor. We spent just one night but we slept well and found the hotel without much trouble, so it did exactly what we had hoped. One thing to change - add towel bars. Presently there are none, just a double hook on the bathroom door. Three washcloths and three towels did not fit there.

Stayed: April 2010, travelled with family
Thank BinColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2010

I recently stayed on a business related trip at this hotel. Location was great, and the room was perfect. I enjoyed the service and choices in the restaurant, and the Lobby Internet Cafe was a great place to relax with my laptop after a full day of meetings. The staff were friendly and attentive. I highly recommend this hotel to fellow travellers - it is nice to "not be hassled by anything" especially after flying these days!

  • Stayed: April 2010, travelled on business
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Thank highdessert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2010

I wasn't sure about this place after reading some bad reviews and talking to a co-worker who had a terrible experience when they stayed here while it was being renovated, but I was surprise when I got there. The bellman and the ladies at the front desk were so helpful and nice as well as housekeeping being so friendly. We had a nice room in the first tower on the 5th floor which had a nice view and the bed are so plush and comfortable especially since it included an eye mask, ear plugs, and lavender spray for the linens to help with relaxation and sleeping. The lights in the room seemed a little dim and the doors were a little loud on the hall when it close but it wasn't too bad. The parking lot was a bit confusing when trying to leave because the back entrance/exit was locked at night so there's only one way in or out at night and the some parking spaces were too narrow. The bar wasn't really big or impressive and we didn't dine at the restaurant during our stay. The bellman recommended we eat at the Mill House which was great, especially the Happy days drink special. It is close to a shopping center and a few restaurants. We spent 3 days there and really enjoyed downtown Jacksonville as well as South side Jacksonville. It was really worth it and we would definitely stay there again.

  • Stayed: March 2010, travelled with friends
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Thank MzLeLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Price Range: £93 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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