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“They won't get your reservation right and they don't care!” 3 of 5 bubbles
Review of Fairfield Inn & Suites Jacksonville Airport

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Fairfield Inn & Suites Jacksonville Airport
Ranked #24 of 132 Hotels in Jacksonville
Certificate of Excellence
Louisiana
Level Contributor
162 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“They won't get your reservation right and they don't care!”
3 of 5 bubbles Reviewed 17 February 2010

When you make a reservation one month in advance, you expect to get what you ask for. Not only did they not give me the proper number of beds, the two nitwits at the front desk were more interested in their cell phones than they were of satisifying a customer. To make matters worse, when we asked for additonal bedding to make do with the sofa, they told us "we'll get it when you come up to the front to get it yourself" Rude!! never stay there again.

  • Stayed February 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Hortman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 reviews from our community

Traveller rating
    144
    105
    35
    13
    5
See reviews for
102
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67
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Lake City, Florida
Level Contributor
464 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 bubbles Reviewed 27 October 2009

This was our first stay at the Fairfield Inn, it was a good choice for stay, park and fly. We had a reasonable rate and were able to leave our car parked there for 2 weeks. They have a shuttle to the airport that was quick and efficient. The only problem we encountered was that we did not get our requested wake-up call the morning of our flight. Fortunately, I woke up on my own, if now, it could have a been a major problem for us making our flight. We would stay here again, just use my own alarm clock.

  • Stayed October 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank travlingal51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moody, AL
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 July 2009

Our family spent the night at this hotel the evening before we left on our cruise. Check in was quick and the gentleman at the front-desk was very helpful. The rooms are a good size and very clean. The beds were comfortable and I'm sure we would've slept much better, had we not been leaving for the Bahamas the next morning! No reflection on the hotel at all! :) There were a couple of restaurants within walking distance, which was a plus, after such a long drive during the day. Very nice breakfast, that included waffles, muffins, fruit and juices. Coffee pots in the rooms - which is great! Short drive to Jacksonville port, so I do recommend to anyone who needs a place to stay prior to cruise travel. Not sure about shuttle service, as we parked at the port.

Enjoyed it and would definitely stay again!

  • Stayed July 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank topkat930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silver Spring, Maryland
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 May 2008

I stayed here for a business trip and was so pleased by the comfort and great service. Whoever hired the staff should be very pleased with the team. The accomodations, fitness center, complimentary breakfast, and personal service made this trip pleasant for me. I did not use the shuttle, laundry, pool, or whirlpool as I was quite busy every day. If you have to be away from home on business you want to stay somewhere like this. I recommend it.

  • Liked — Comfort
  • Disliked — Distance from business site
  • Stayed May 2008, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank california_dreaming1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 31 March 2008

The hotel itself was clean , the rooms were a good size and the wireless internet was fine. Check in was quick and we were allowed to check in at 9 am , so that was a major plus. The one negative was the shuttle service. It took 20 minutes to pick us up from the airport , which is ok , however when we were leaving to go to the courtyard , the shuttle took 1 HOUR to pick us up. That is unacceptable considering all the hotels that it serves are within a mile of each other and the airport is only 5 minutes away. The girl at the front desk was somewhat helpful concerning the shuttle but you could tell it was really her problem , and she "has no idea why it is taking so long"

  • Liked — The rooms were clean and the internet worked fine
  • Disliked — The horrible shuttle service, 1 hour wait for a 1/2 mile ride
  • Stayed March 2008, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank bking406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 February 2008

My wife and I have stayed here on several occassions. It is a great location and price for traveling in or out of Jacksonville. The hotel is very clean, they include a very good but simple breakfast. If you are traveling out of the airport, you can leave your car there free for a week.

  • Liked — location
  • Stayed February 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Alvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springville, Alabama
Level Contributor
192 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 2 February 2008

This was a nice and clean hotel. We left too early to sample the breakfast but overall I would give this hotel a B+ with the experience we had.

We had to ask twice for the early airport shuttle to pick us up at 4:30am since our flight was leaving at 6:00am. The first desk clerk didn't seem too interested in signing us up so later in the evening with a shift change we went back to the front desk and they were more than happy to schedule us the early shuttle.

Overall I would stay at this hotel again.

  • Stayed January 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Jacksonville Airport

Property: Fairfield Inn & Suites Jacksonville Airport
Address: 1300 Airport Rd, Jacksonville, FL 32218-2404
Region: United States > Florida > Jacksonville
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Jacksonville
#26 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Jacksonville Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Come and see our Fairfield Inn and Suites by Marriott, conveniently located by the Jacksonville Airport. Allow us to introduce you to our professional staff who will greet you with a friendly smile and a warm welcome. Our hotel has a bright and vibrant atmosphere complemented by a full hot breakfast buffet, complementary wifi, a fitness center, outdoor pool and sunny patio to help make your stay the best value Marriott has to offer. We look forward to serving you. ... more   less 
Reservation Options:
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Also Known As:
Fairfield Inn Jacksonville Airport Hotel Jacksonville
Fairfield Jacksonville
Jacksonville Fairfield Inn

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