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“Great Staff - Well-Used Property”

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Courtyard Jacksonville Airport Northeast
Ranked #65 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed 14 March 2013

This property is very close ot the airport - three minutes tops - so it's very convenient for those who are traveling early in the morning. The staff is very friendly and helpful - fantastic attitudes abound at the front desk! Plenty of acceptable dining options close by, and although adjacent to the highway, the noise level isn't too intrusive.

This Courtyard has the new lobby design, and offers food via their Bistro. The lobby is a great spot to gather or meet, and feels very comfortable. Once you get to the higher floors, you can tell that the property gets a lot of traffic. Although clean, everything seems a little worn, from the hallway carpeting to the towels. My room had two air conditioners, only one of which worked. (I didn't call for service, so that's on me). The walls can be a little thin (heard my neighbor's TV and conversations for quite a while).

In summary, thanks for the great service. If I have an early flight from the airport, I'd likely return. Otherwise, I'd probably look for a quieter, newer property elsewhere in town.

  • Stayed: February 2013, travelled on business
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Thank medicalalert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (152)
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102 - 108 of 152 reviews

Reviewed 7 March 2013

We stayed there for 2 nights and it was okay. The first night it was pouring rain and we had spent the day on the road. We ate at the hotel. Not an extensive menu but we were able to find something we liked. The lady that waited on us was great. Fast and fun. She made us smile and forget the stress of driving in the rain all day.

Room was typical Marriott Courtyard Room. Clean and well appointed. But the lights in the bathroom and the vanity area are terrible. I would have hated to try and put makeup on there.

We had some issues with our room keys. First mine stopped working. When that was reset it voided my husband's key. We went up again (in the only elevator) only to find neither worked. So an employee came up with us. She tugged on the door and was able to get both keys to work. We came back that day and had key issues again but pulled on the door and got in okay.

Breakfast was good and we were comped one breakfast because of the key issues.

Would I stay here again? Probably but there are several other options with other chains.

  • Stayed: February 2013, travelled as a couple
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Thank dcdogmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

We stayed here on a stopover our way to Mexico, and liked it enough to schedule a stay during our return to the US the following week. The staff was super. They even remembered us a week later when we returned. The rooms were clean. It was a good stay both times. They even let us leave our car in their parking lot for the duration of our trip since we were staying there on our way back.

  • Stayed: January 2013
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Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2013

If you're planning on having breakfast here, don't make your reservations through Priceline.

We only stayed one night and the hotel staff was very courteous. Rooms were large although the layout was odd (there seemed to be a lot of wasted space with long hallways). We could see mold around the shower and the comforter had stains on it. Our view was of satellite dishes so we just closed the drapes.

Quient and convenient to the airport, but would choose a different hotel the next time we are in that part of the state.

  • Stayed: January 2013, travelled with family
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1  Thank GatorGirl1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
katie m, General Manager at Courtyard Jacksonville Airport Northeast, responded to this reviewResponded 28 January 2013

Dear GatorGirl1122,
Thank you for sharing your comments on your recent visit with us. We take great pride in our service oriented culture and am pleased you found our staff helpful and friendly. I apologize the condition of the room fell short of your expectations as it did ours. These issues have since been remedied and appreciate you bringing them to our attention. We hope that you will be back in the future to see our improvements as we grow as a hotel. Thanks again and have a great day!
Bill Benko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2013

We stayed here with family for 3 days and were treated very well by the friendly staff. We had a large room with two queen beds and a pull out couch so everyone had enough space. The lobby is clean and had nice places to hang out and the staff were eager to be helpful. It is not super fancy, and the hotel is not luxury by any means but it was more than adequate for our needs.

Room Tip: As always, don't stay near the elevators.
  • Stayed: December 2012, travelled with family
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Thank Emily F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2012

Extremely convenient to the airport but not in either the approach or departure paths for flights. Also very convenient for car travel if this is a waypoint on a longer journey. The rooms are spacious and clean. All access is inside and through the lobby. Nice convenience shop and snack area. All of the usual business amenities (fax, free wifi, computers and printers that work, etc) Small, but well appointed, fitness room. Nice touch screen attractions map that will print travel directions. Starbucks bar in the lobby and a restaurant that serves breakfast, lunch and dinner from an abbreviated but tasty menu. Really good breakfast for this kind of property. Nice pool and outdoor seating area. The key to this Marriott though is the staff. Extremely helpful and friendly, very accommodating and great attitudes. I would quickly choose to stay here again when in the area.

Room Tip: Front facing first floor rooms will experience some light from cars parking but the blackout drapes...
  • Stayed: December 2012, travelled with family
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Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2012

We were arriving late at night to visit with friends in St. Augustine and we decided to stay at the airport the first night. The pick up service from the airport to the hotel was prompt. The front desk clerk was very accomodating, as was the rest of the staff. We had breakfast in the morning which was cooked made to order - it was delish.

The room was very clean.

This hotel is a good value for a quick trip.

  • Stayed: December 2012, travelled with friends
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Thank helpful4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Jacksonville Airport Northeast

Address: 14668 Duval Rd, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#52 Business Hotel in Jacksonville
Price Range: £85 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Jacksonville Airport Northeast 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Jacksonville Airport/Northeast Hotel Jacksonville
Jacksonville Courtyard
Jacksonville Marriott

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