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“Solid Marriott Experience” 4 of 5 bubbles
Review of Courtyard Jacksonville Airport Northeast

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Courtyard Jacksonville Airport Northeast
Ranked #65 of 132 Hotels in Jacksonville
Orlando, Florida
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Solid Marriott Experience”
4 of 5 bubbles Reviewed 23 June 2014 via mobile

Booked a stay at this location primarily due to their pet-friendly status. I was able to comfortably stay with my two small dogs and my guests without any issues. Acquiring a room on the first floor made it quite convenient to walk my dogs and dispose of waste appropriately, though no baggies or designated pet waste areas were provided. The pet-friendly designation is clearly an after thought, but I was not inconvenienced in anyway.

The location was near many restaurants and shopping centers for convenience and was a mere 15 minutes away from an event I was attending at the veterans' arena.

As others stated, the lobby is well-renovated and, in most cases, so was the room, though the bathroom could use some TLC. Service was courteous and they were quite accommodating with a request for a later check-out time. Overall, a solid and comfortable stay, consistent with my experiences at other Courtyard locations.

I certainly would stay here again.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tek V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Springboro, Ohio
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 22 June 2014 via mobile

We stayed here for just one night passing through. Very nice, quiet hotel. The front desk employee was super nice, and check-in was fast and easy. We had a great night's sleep and would recommend this hotel to anyone. One note, though: I did not see a hair dryer in the room. I assume I could have gotten one at the front desk, but it's been a while since I've been in a hotel room without one.

Stayed June 2014, travelled as a couple
Helpful?
Thank Treenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
553 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 bubbles Reviewed 24 May 2014 via mobile

An average experience primarily due to a worn appearance in my suite. Reception and cleaning staff were helpful and courteous but the overall feel of the property was lacking in relation to my typical Courtyard experience. Would return again.

Stayed May 2014, travelled on business
Helpful?
Thank jelsrtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, New Jersey
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

This is a good rest stop on the I95 route. Just off I95 and close to I10, it is a good location for those traveling to south or west Florida. A free breakfast is included, and you are walking distance from decent dinner. The place is clean and well run, so I recommend it as a way stop. Only issue is that GPS directions aren't always clear: the hotel is on a service road to the airport. Slightly tricky to find on your first pass.
Good thing is that you are a couple of miles from the Jacksonville outlets, so a good place to stock up for those traveling south or west.
We stayed here several times with no issues.

  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jfp21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

The lobby and the little restaurant look really nice.
The room was big but smelled a little like humidity. It wasn't really pleasant.
There was an alarm (fire probably) that went on twice in our room at 5am. It is a «nice» way to wake you up! They didn't see it at the lobby so I don't know if it was fixed cause we left right away.

A good thing was that the staff was really nice.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Philagr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 13 January 2014 via mobile

I've stayed at the hotel several times now on business trips, and each time I've had a bad experience.

On my first visit, there was a significant amount of mold growing on the shower liner.

On another visit, there was a small
Cockroach in my bathroom sink.

In my most recent visit, there was a large palmetto cockroach under my bathroom sink.

Each time I was told it related to changing weather conditions, and there wasn't much they could do. I was offered alternate rooms, but told it probably wouldn't make a difference. They called the pest control company.

I wouldn't even be posting here, but it's becoming a pattern, and I would advise against staying in this hotel.

Stayed January 2014, travelled on business
Helpful?
3 Thank Jerod A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill B, General Manager at Courtyard Jacksonville Airport Northeast, responded to this review, 15 January 2014
Dear Jerod A,
Thank you for voicing your concern. I again apologize for this inconvenience you experienced while satying with us. As I previously mentioned to you, this is certainly not indicative of the high service standards that we strive for nor you have become accustom to with the Marriott Brand. luckily, this seems to have been an islolated incident as we have not seen a rising trend regarding our pest control. I again sincerley apologize and hope that you will be back in the future.
Best Regards,
Bill Benko
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 6 January 2014

This hotel could use an update. While the lobby has been "refreshed" with modern look and decor, the rooms could use some attention. The room and hallways had a musty smell. The air conditioning was old and rattled. The furnishings were worn and not very comfortable. The mattress was old and springy, with small pillows, and did not make for a restful sleep - I have had my share of comfortable plush Marriott beds and this was definitely not one of them. On the positive, the staff were nice and there are plenty of nearby restaurants. If I had to do it again, I would look elsewhere.

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EricG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill B, General Manager at Courtyard Jacksonville Airport Northeast, responded to this review, 15 January 2014
Dear EricG123,
Thank you for your review. On a positive note, I am glad you found our staff helpful and friendly. I will be sure to share this with our team as it is always an encouragement to hear. I apologize the room was not to your standards and always seeking ways to improve our guest experience. Thanks again for your feedback and certainly hope we will have an opportunity to accomodate your traveling needs in the future.
Best Regards,
Bill Benko
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Jacksonville Airport Northeast

Property: Courtyard Jacksonville Airport Northeast
Address: 14668 Duval Rd, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#51 Business Hotel in Jacksonville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Jacksonville Airport Northeast 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Jacksonville Airport/Northeast Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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