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“Relaxing stay”

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Hawthorn Suites By Wyndham Jacksonville
Ranked #94 of 132 Hotels in Jacksonville
Thousand Oaks
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Relaxing stay”
4 of 5 bubbles Reviewed 22 July 2012

We stayed at Homewoods because my husband had business in jax. The room was dated but clean and comfortable. I really want to comment on the wonderful staff. Everyday we were greeted with a smile and the staff were nice to all the guests. We stay at Homewood suites because we have two young children and we like to have the separate living space. My children loved the basketball court and they enjoyed the pool. The whirlpool by the pool was not working but it was a minor thing. We left smiling and I can't say enough how the staff's personal attention really makes a place! The staff deserves 5 stars and other hotels should take note how their employees can make or break a place.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kareng_1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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808 reviews from our community

Traveller rating
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See reviews for
395
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Spartanburg, South Carolina
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 July 2012

Came to this hotel as for work purposes. Hotel had two meeting rooms they had just enough room for all 20 of us. Very accomodating rooms were nice with a decent balcony about the only thing that i didnt like was no chair in balconies which didnt make any sense to me. Other than that everything was fine could have used a better shower. It was a Hilton room with a motel shower. Pool was nice and would think about taking my family here for vacation. Breakfast was nice and even though i did not eat dinner there i heard good things from my colleagues. Enjoyed my overall stay in Jacksonville Fla and in this hotel. Location to restaurants and other amenities within walkin distance was decent also.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stuckncarolinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
208 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
1 of 5 bubbles Reviewed 4 July 2012

We are currently relocating to JAX, and in need of an extended stay facility for a few weeks. With my wife, we decided to visit an apartment at Homewood Suites.which is conveniently located.
There were 2 women at the reception desk. One barked "what's your name?" I said that I had no reservation and we simply wanted to see one aprtment. Silence, she looked another way and appeared unconcerned.
After a few minutes, the second woman (who had been on the phone) said more politely "what's your name, Sir?" New explaination. Then a long discussion between both women, to decide who was going to take us to an apartment.
The one who took us for the visit was unmotivated and complained that the other "her manager" was doing nothing.
After such an experience we decided to leave immediately this hotel.
Thus my review is not about the rooms or apartments, but only on this unfriendly, unacceptable attitude at reception desk

  • Stayed June 2012, travelled as a couple
    • Service
Helpful?
1 Thank JP M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Millersville, Pennsylvania
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 1 July 2012

The facility is conveniently located for exploring the Jacksonville area and provides good basic accommodations. If you are looking for something that is sparkling new without any signs of wear, then this isn't the place for you. If you don't mind looking past that you'll find roomy suites, a complementary hot breakfast, free wifi, and a very friendly staff (they were universally a great bunch).

While located in the heart of a commercial zone and near some busy roads, the grounds are attractive and the facility is fairly quiet (we heard very loud frogs instead of traffic). It can be difficult to get to Baymeadows Rd. during rush hour when everyone goes home, so you may want to find an alternative route turning right on Baymeadows Way if you need to leave around 5pm (we saw a car accident one day when someone tried to turn left onto Baymeadows Way from the drive next to the hotel). At other times of the day there were no problems at all getting out of the hotel and hopping quickly onto 95.

My only complaint is that the mattress was a little saggy for me, but I still slept fine.

There seemed to be an even split between business travelers and vacationers, which was fine with me. Business travelers generally seem to be a quieter bunch.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MicahDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Providence, Rhode Island
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 3 June 2012 via mobile

Theses rooms were almost breath taking at first glance but when I looked closer it was a mess. My balcony pooled with rain water and had 2 hornets nest on the balcony. I found I had hornets in my room because the balcony door didn't seal correctly. There was a hole in my bathroom wall where the towel rack used to be and they didn't bother to patch it. One night went without hot water even after it was reported took over 12hrs to get it resolved. Wouldn't stay again, Embasy suites and marriot near by looked nice!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoneTraveler401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quispamsis, Canada
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 May 2012

This property is A+ in appearance and upkeep. Nice pool and hot tub. Staff is super friendly and always anxious to help out. In a great neighborhood. Even has a water hose to clean the car when required on extended stays. Hot Breakfast is good. Rooms are spacious and bedroom can be closed off from living/kitchen area. All popular TV channels. (ESPN, GOLF, NBC Sports, movie channels, etc.) The kitchen is fully equipped. Dishwasher, stove, Microwave and ice making fridge.
For the price, the best suites I have ever stayed in. Can't go wrong.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LV2TOUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAFAYETTE
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 5 May 2012

I booked a two bedroom suite; it was very clean except since the facility is old ( I was informed by the desk they are slatted to renovated) they did not have the "raised" toilet seats that the more modern establishments are equiped with. I was traveling with my 90 year old father who could not use the old style low toilet seat so I had to go to a Super Walmart to buy one (told desk no reaction). This was the first establishment that I ever had this problem with, non ADA compliant. We had a great breakfast the first day with 2 enthuastic ladies manning and 5 days later it was sparse, seemingly 1 substitute manning the breakfast. My wife pealed a "hard ball" orange for fruit. I made plain waffles (toppings & yougart gone). The day we left the resupply truck arrived. I joked with the person manning the bar if they would be giving Dennys food vouchers. There was no designated truck parking so one took up the seven car places-brought up to desk. Empathy for the quest was not showing. Manager quite defensive during an email exchange. One of his retorts was "when finished I am certain it will not be to your liking for someone as sophisticated from New York as yourself" and I would be much more comfortable at the St. John Town Center facility. I am used to seeing a Hilton manager mingling with the quests asking about my stay. St. Johns had no vacancies since Thanksgiving according to an team member. Could go on, but why!

Room Tip: Ask if renovation complete before considering.
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KIM R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerly34, General Manager at Hawthorn Suites By Wyndham Jacksonville, responded to this review, 8 May 2012
Dear Kim R,

Thank you for choosing our hotel for your stay in Jacksonville. We have communicated several times before you posted this review. First I want to thank you for taking the time to do so but I also wish to remind you that our property meets ADA requirements for the age of the hotel. You did not book an accessible room therefore the toilet was not raised. Had you requested an accessible room you would have been placed in one as required by the new ADA regulations.
While it was unfortunate the truck parked by your room and you have not replied to my questions in previous emails. If I am to make things right I need to have answers.
From the tone of the emails you sent to me you seemed as if anything I could or would do would not be enough. Additionally, your disparaging remarks about Southeners was not well received by my staff.
I am sorry you did not enjoy your visit with us, and we too are a very busy hotel; we enjoy one of the highest occupancies in Jacksonville, we must be doing something right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites By Wyndham Jacksonville

Property: Hawthorn Suites By Wyndham Jacksonville
Address: 8737 Baymeadows Road, Jacksonville, FL 32256
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #94 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites By Wyndham Jacksonville 3*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Hawthorn Suites by Wyndham located in the Baymeadows area. Come experience our 116 condominium-style suites offering one and two bedroom suites. Our suite come with a separate sleeping area and a living area with a sofa bed. Enjoy the convenience of being able to cook a meal in the fully equipped kitchen providing a stove, refrigerator, dishwasher and microwave. We have hot buffet breakfast 7 days a week and a light dinner Monday - Thursday. Enjoy your favorite cable television show on any of the two, 36 inch flat screen TVs. Our extended stay hotel is near businesses such as Citibank, Bank of America, Blue Cross, Blue Shield, Convergys, State Farm, GE Aviation and JP Morgan Chase. Play a game of basketball on our sports court or come work out in our fitness center and take a dip in our outdoor pool and hot tub. Whatever you enjoy, we look forward to having you as our guest. We are a pet friendly property, $50.00 fee. ... more   less 
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Also Known As:
Homewood Suites By Hilton Jacksonville Hotel Jacksonville
Hilton Jacksonville
Homewood Suites Jacksonville
Homewood Jacksonville
Jacksonville Homewood Suites
Jacksonville Hilton

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