This hotel and its staff have been through a very difficult transition, from the Hilton chain to the Wyndham. The inevitable difficulties were, however, miimized by an excellent local staff, who made every effort to make the guests comfortable. For the last two years, I have stayed in this facility more than any other guest, having been named "Guest of the Year" in 2011. There had previously been too many management changes, but the current general manager, Janet Lee, is outstanding.
One criticism of this hotel is the poor quality of the dinner, which is part of their advertised amenities. They could improve the menu significantly. A second item is their policy to not deliver a newspaper (which is supplied in the lobby) to the guest rooms. Considering my frequency of stay, I would expect this to be done daily, which is typical of the upscale hotel chains (even Holiday Inn's Candlewood Suites does this!). They did this for years, and then abruptly stopped, with the rationale that "it created too much trash," which is ridiculous. Last, when you have neighbors in the room above or next door, you feel like you are in the same room with them. The construction of the buildings appears to be very cheaply done, with little soundproofing.
- Official Description (provided by the hotel):
- Welcome to the Hawthorn Suites by Wyndham located in the Baymeadows area. Come experience our 116 condominium-style suites offering one and two bedroom suites. Our suite come with a separate sleeping area and a living area with a sofa bed. Enjoy the convenience of being able to cook a meal in the fully equipped kitchen providing a stove, refrigerator, dishwasher and microwave. We have hot buffet breakfast 7 days a week and a light dinner Monday - Thursday. Enjoy your favorite cable television show on any of the two, 36 inch flat screen TVs. Our extended stay hotel is near businesses such as Citibank, Bank of America, Blue Cross, Blue Shield, Convergys, State Farm, GE Aviation and JP Morgan Chase. Play a game of basketball on our sports court or come work out in our fitness center and take a dip in our outdoor pool and hot tub. Whatever you enjoy, we look forward to having you as our guest. We are a pet friendly property, $50.00 fee. ... more less
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- Also Known As:
- Homewood Suites By Hilton Jacksonville Hotel Jacksonville
- Hilton Jacksonville
- Homewood Suites Jacksonville
- Homewood Jacksonville
- Jacksonville Homewood Suites
- Jacksonville Hilton