The lady at the front desk the night of our stay was unaccomadating to the fact that our shower would not drain. Almost 30 minutes after she had completed her shower, there was still a significant amount of water in the tub. The room smelled like it had been painted that day and was very displeasing and discomforting. The TV did not work. Internet connection was spotty at best. The room, which had supposedly been renovated looked and felt unclean. The air conditioner got cool, but not cold. The complimentary breakfast was taken away at around 9:30 when we were able to get there to eat. I heard the guy working the front desk tell the lady working the breakfast that; "these people need to understand that breakfast stops at 10" and the current time was 9:40. The warm food items (eggs and sausage) were empty when we got to breakfast. The bread, muffins, and bagels were empty and not refilled. The milk, waffle mix, and fruit were all empty and when the request was made to bring out more of those things, the lady was very negative and instead of happily retrieving the items, she huffed and essentially threw the food into their holders. The customer who requested the food items had to speak loudly to get the woman's attention because she had gone in to the supply area and stood at the sink pretending to wash dishes so that her back was turned to the customers the entire time. When we checked out and handed our room keys to the guy at the front the only response given was; "OK." We were never asked if we had a good stay or needed anything else. I have been faithful to stay at Hampton Inn for years now because they are typically very clean, have a great breakfast, and have a friendly, helpful staff. This experience is not what I expect when staying at a Hampton Inn and am extremely disatisfied with my stay!
- Official Description (provided by the hotel):
- The Country Inn & Suites Jacksonville South offers the perfect combination of convenient location and superior accommodations. The hotel's location off of I-95 and Butler Blvd., provides easy access to the Mayo Clinic, UNF, St. John's Town Center, downtown and the beautiful Jacksonville Beaches. We provide complimentary shuttle service to Mayo Clinic and St. Vincent's Southside. Our South Jacksonville, FL hotel is 100% non-smoking and offers you free WI-FI internet access, complimentary breakfast buffet, on-site fitness center, business center with print services, guest laundry, outdoor pool and complimentary parking. We also offer meeting services with our onsite sales teams who will take care of all your meeting needs from audio/visual to catering your special event. From our perfectly appointed guest rooms to our professional service staff no matter what brings you to our area, the Country Inn & Suites Jacksonville South is ready and waiting to serve you! ... more less
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- Also Known As:
- Hampton Inn Jacksonville - i-95 South Hotel Jacksonville
- Jacksonville Hampton Inn