The customer service received from the front desk was horrible. Showed up and was just stared at. I told the front desk clerk I reserved online provided her additional information via phone from the Marriott website and she stated the confirmation was too long for this location. After she inputed the confirmation it was proven to be accurate. No apologies just an unwelcoming attitude. Later we requested a late check-out and was told 30mins was the most they could provide. Not to mention calling the front desk a few times just to make contact with someone to make the request. I work at a federal building and was provided feedback from a former employee that stated the service is superb at all Marriotts. The professionalism at this particular location is HORRIBLE pick a different profession if you are unhappy providing good customer service to paying customers. The carpet in the room was stained the beds are uncomfortable nothing spectacular about this particular Marriott and had a unpleasant smell in the hallways enough to make one want to vomit. We actually stayed in Jacksonville another night and booked with the Hyatt near the beach a huge difference.
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- Also Known As:
- Courtyard By Marriott Jacksonville Butler Boulevard Hotel Jacksonville
- Jacksonville Courtyard
- Jacksonville Marriott