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Courtyard Jacksonville Butler Boulevard
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Reviews (209)
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132 - 137 of 210 reviews
Reviewed 23 June 2014

i generally stay in this area of Jacksonville when in town as it is close to where I need to be and i find the location to be generally convenient to other attractions.
I - 95 is two minutes away and Butler Blvd goes directly too the beach area. St Johns Town Center is about a 10 minute ride and has just about as much retail and restaurant action you could imagine.
As far as this hotel, they were classic Courtyard Marriott. Everything was in order and service was fine

  • Stayed: June 2014, travelled on business
    • Value
    • Location
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1  Thank RobBflo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Butler Boulevard, responded to this reviewResponded 24 June 2014

Thank you so much for taking the time to let us know about your stay. I appreciate your feedback and look forward to the opportunity to serve you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014 via mobile

The customer service received from the front desk was horrible. Showed up and was just stared at. I told the front desk clerk I reserved online provided her additional information via phone from the Marriott website and she stated the confirmation was too long for this location. After she inputed the confirmation it was proven to be accurate. No apologies just an unwelcoming attitude. Later we requested a late check-out and was told 30mins was the most they could provide. Not to mention calling the front desk a few times just to make contact with someone to make the request. I work at a federal building and was provided feedback from a former employee that stated the service is superb at all Marriotts. The professionalism at this particular location is HORRIBLE pick a different profession if you are unhappy providing good customer service to paying customers. The carpet in the room was stained the beds are uncomfortable nothing spectacular about this particular Marriott and had a unpleasant smell in the hallways enough to make one want to vomit. We actually stayed in Jacksonville another night and booked with the Hyatt near the beach a huge difference.

Stayed: June 2014, travelled as a couple
2  Thank Ashley0555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Butler Boulevard, responded to this reviewResponded 24 June 2014

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Jacksonville Butler Boulevard.

You indicated in your response that the service your received was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Had a great stay - spending two nights for Florid's Country Superfest. Have no complaints (ok, they ran out of the towels at the pool! woops!) 4th floor. Right next door to Cracker Barrel and Applebee's for eats. A bit of a ride (15 mins) to Everbank field,but still convenient. Oh...and there are no safes in the rooms. Decent experience. :)

Room Tip: Ask for a room away from freeway. I did... And they put us in a room right over the pool. Excellent.
  • Stayed: June 2014, travelled with family
    • Value
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1  Thank cowboyup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Butler Boulevard, responded to this reviewResponded 17 June 2014

Thank you for taking the time to let us know how we are doing. I want to apologize for running out of towels at the pool. I will definitely assure this is addressed for future stays. I hope it did not inconvenience you too much. We do have safe's available at the Front Desk for guest use. These are available complimentary. I am glad to hear you enjoyed your time at our hotel during the Florida Country Superfest. We enjoyed hosting our guest for this fabulous event in Jacksonville.

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Reviewed 31 May 2014

We spent 3 nights this time and 2 nights at this hotel in April. Even though they were sold out we had a quite stay. Bed was comfortable and the hotel was easy access to shopping, food and travel around town. Close parking and a VERY friendly staff made our stay pleasant.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank asm28443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Butler Boulevard, responded to this reviewResponded 7 June 2014

Thank you for taking the time to let us know how we are doing. I am delighted to hear you enjoyed your stay. I appreciate your kind words in regards to the staff and will be sure to pass those on to them. I hope that next time you are in Jacksonville you will give us another opportunity to serve you.

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Reviewed 24 April 2014 via mobile

The property was nothing special but it was clean. The front desk agents were very courteous and attentive. The location is convenient to i95 and Jacksonville but the lack of sidewalks in the area made my morning run difficult. I would consider staying here again, though.

Stayed: April 2014, travelled on business
Thank FowlerBuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Butler Boulevard, responded to this reviewResponded 28 April 2014

Thank you for taking the time to let us know how we are doing. We are delighted that your stay with the Courtyard Jacksonville Butler Boulevard was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. I hope next time you are in Jacksonville you will give us another opportunity to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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