I am a long time Hilton Honors member. I booked 2 rooms at this Hampton Inn. Upon check in, we were checking in about 3 minutes before checkin we were told one of our rooms was not ready. I reminded the desk clerk when check in time was, the clerrk became rather surly. I asked when the room may be ready as I was travleing with my 93 yet old father and wanted him to rest. I couldnt believer when she said "It will be ready when it's'ready" I couldnt tell if she was joking. The room was ready 30-45 minutes later. When checking out I approced the desk and the clerk was talking on the phone, it only took me a few minutes to realize she was on a personal call. As I stood she kept talking and pretty much ignored me, After a few minutes I set the keys on the desk and walked out. She still said nothing to me. I DO not like the 100% guarentee. I as not 100% happy. But how could I talk to someone and let the know if the clerk was on a personal call. After checking my Hilton Honors site, I noted that had not been given points for my second room, I have called twice and still no points. I have booked 2 rooms before and always got points for both room. I called the hotel to ask them about this and the desk clerk (not sure it it was same clerk) but she said "call hitlon honors, I cant do anything" T o say i was unhappy would be a understandment but the 100% happy clause is not honored.
- Official Description (provided by the hotel):
- Located on the waterfront of the Columbia River, the Hampton Inn & Suites Astoria offers guest great location to Astoria’s dining and attractions. Each stay includes free hot breakfast, free WiFi access, gym/fitness center and the Clean and fresh Hampton bed®. Riverview rooms with balconies are available. ... more less
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