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“Consistently GREAT hotel, Beautiful interior and views”
Review of Hilton Baltimore

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Hilton Baltimore
Ranked #27 of 66 Hotels in Baltimore
Washington, DC
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Consistently GREAT hotel, Beautiful interior and views”
Reviewed 7 November 2013

I've stayed at several different properties in Baltimore before I discovered this hotel. The customer service was the best, by far. I've always had a positive experience- from the front desk clerk to the housekeeping staff. The same great service also extends to the restaurant in the hotel.

On my most recent stay, I was in town for a girls weekend. Everyone loved the location for the beautiful view of Camden Yards and the short walk to the inner harbor. Also very quick to get cabs anywhere else in the city.

I found the rooms to be clean and consistent with other newer Hilton properties I've stayed in. For a hotel located centrally in a city they also had some bonus amenities, like a very nice heated pool/ spa area with a hot tub. Even the spa area and gym have great views of Camden Yards!

I would recommend this hotel to anyone looking for a great weekend trip.

  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank EricaMichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this review, 13 November 2013
Thank you for providing us with great feedback regarding your recent stay at Hilton Baltimore. We appreciate the kind reference about the ideal location of our hotel and we thank you for recognizing our great and fantastic team.
Thank you again, and we hope to welcome you back for another great and enjoyable stay at Hilton Baltimore in the near future!
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Rating summary
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  • Rooms
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  • Cleanliness
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English first
Chicago, Illinois
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 November 2013

I stayed at this hotel for 5 days for a conference at the convention center. I thought it was a nice hotel, clean, comfortable rooms, decent gym. You can walk to the convention center from the hotel although it is a bit of walk, you don't have to leave hotel. Nice hotel bar, and there were places to eat within walking distance. My room had view of baseball stadium. Overall, hotel was good experience.

  • Stayed October 2013, travelled on business
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Helpful?
Thank Randi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this review, 13 November 2013
Thank you for highly recommending Hilton Baltimore. We have a beautiful property and wonderful staff, which is ideal for any business or leisure traveler. Thank you for your great comments and we look forward to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 November 2013

Would rather have stayed at a Holiday Inn. It is hard to believe they charge for wifi considering their "upscale" environment and the cost per night. The shower did not spray, but poured out of the head like holes in a bucket. On the last day, they replaced the coffee with all decaf. I think they ran out. The concierge staff was friendly, but the ladies behind help desk appeared understaffed and overworked. The gym mats look like they had seen better days. They gave me the wrong bill. Overall, I would not recommend staying here.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this review, 13 November 2013
Thank you for choosing Hilton Baltimore. Please allow me to apologize on behalf of our entire staff for falling short of your expectations. I want to take the opportunity to thank you for sharing your comments. By giving us your feedback it allows us the opportunity to improve and it is my sincere hope that you will consider returning to our hotel in the near future, so we can show you the level of hospitality we are known for and allow us turn this bad experience into a positive memorable one.
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Cleveland, Ohio
1 review
Reviewed 6 November 2013

Would never stay here again....the highlight was they lost my rental car and I spent several hours getting cleared to catch a later flight which cost more money, trouble at check in, troubles with the elevator, no ironing board in my room and I was on the Executive Floor and have the highest available ranking in the Hilton Honors program...elevators had issues...

  • Stayed October 2013, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank paul g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trenton, United States
1 review
Reviewed 6 November 2013

The staff of this hotel was very friendly from the concierge to the housekeeping. The location was also great, close to the Inner Harbor and Conference Center. The atmosphere of the bar was also great at night. I also had the best smelling room I have ever had in any hotel stay. It was not overwhelming, but just a great clean fresh scent.

  • Stayed October 2013, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this review, 7 November 2013
Thank you for the kind comments regarding your experience. I am glad you had the opportunity to meet some of the great staff, including our friendly concierge and housekeeping team. I hope to welcome you back in the near future for a chance to watch a baseball game from are beautiful guestrooms overlooking the stadium.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BALTIMORE, United States
1 review
Reviewed 6 November 2013

First Class Hotel. Everything was great. Only stayed one night but felt well taken care of. Everyone very friendly and helpful. Clean, comfortable. Room service food was excellent. Hotel has very classy, high end feel. There were lots of little touches throughout the hotel. Room itself comfortable. Would definitely stay here again.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Danny X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this review, 7 November 2013
Thank you for the glowing review of Hilton Baltimore. We appreciate the great comments about our friendly and helpful team members and our clean and comfortable rooms. We are excited that you also have the opportunity to enjoy room service and the excellent food we serve in our menu. We hope to have the opportunity to welcome you back to the Hilton Baltimore in the near future!
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Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 November 2013

I stayed there for a conference. I probably could've stayed at a neighboring hotel for less, but with more amenities. There's a Marriott, Days Inn, and Holiday Inn in the immediate vicinity.

Pros: Clean room, nice desk space for working, comfortable bed, helpful staff, convenient to light rail

Cons: Had to run water for a while because it came out brown, then yellow before clearing; no free in-room wi-fi; no micro or fridge

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LNNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this review, 7 November 2013
Dear value guest,
We are very disappointed that your recent experience did not meet the high standards we are known for. We appreciate your feedback and we are sorry for the incident you experienced which it has being already corrected. We are sorry for felling short on your expectations and hope to welcome you back to prove the experience to be the exception and not the rule. We look forward to being of service to you in the very near future and to have the opportunity to completely restore your confidence in the Hilton Baltimore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Baltimore

Property: Hilton Baltimore
Address: 401 West Pratt St, Baltimore, MD 21201-1629
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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