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“Very Nice Hotel - Great Location”
Review of Hilton Baltimore

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Hilton Baltimore
Ranked #29 of 67 Hotels in Baltimore
Reviewed 22 January 2014

My wife and I stayed her over the recent holiday weekend. The Hilton is, well a Hilton.

It is located nicely in Baltimore next to the convention center, across from the baseball stadium and a couple of blocks from the Inner Harbor.

The room was slightly dated and could use an update. The bed was comfortable and there was plenty of space. From the concierge lounge you can look right into Camden Yards.

The staff was exceptionally helpful, freely sharing local transportation tips, restaurant tips and suggested a great place to watch the playoff game on Sunday.

The only negative surprise I receives was with the maid service. We wanted two extra towels and a couple of extra coffee packets so I left a note (using the last piece of note paper in the room) with a $10 tip. When we got back that evening: the ten was gone, no extra towels, no extra coffee and no more note paper. A call to the front desk had some towels to us within 5 minutes.

All in all – you can’t beat a Hilton

  • Stayed: January 2014, travelled as a couple
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Thank rflormann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded 23 January 2014

Dear Valued Guest,

Thank you for your feedback regarding your experience here at the Hilton Baltimore. Our goal is to have each of our guests rate us as a 10 out of 10 each time they visit our property. Although I see there were positive aspects of your stay, I would like to apologize for not replenishing your towels in a timely manner. We will use your feedback to improve our guest experience, and see to it that any and all issues you experienced are resolved for future guests of our hotel.

Best regards.

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1,603 - 1,609 of 2,589 reviews

Reviewed 22 January 2014

The Baltimore Hilton is an excellent hotel. The staff are efficient and friendly. We had breakfast in the Executive Lounge. The food was delicious and plentiful, and the view was great. The check-in and check-out process was speedy. I would definitely stay there the next time I am in Baltimore.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Murray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded 23 January 2014

Dear Valued Guest,

Thank you for providing a great review of your recent trip to Charm City. I'm glad you found our hotel very comfortable and convenient. Our staff is always eager to share our local knowledge and point visitors in the right direction. Hope to have to back again soon.

All the best.

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Reviewed 22 January 2014

I did not expect the hotel to charge $15 a day for internet service. And although they advertised free internet in public areas (why? Just to guarantee a poor experience?) even that was hard to find until I enquired at the desk and was given a special code. I don't mind that, but I wasn't warned. Would not stay there again.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florian K, Manager at Hilton Baltimore, responded to this reviewResponded 23 January 2014

Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on TripAdvisor. While we do have a charge for parking, internet, and some hotel amenities such as In room dining; our pricing is very competitive with our local full service hotel competitors. We also recognize that internet is an important component of a business hotel and for that reason we do provide complimentary internet in our Executive Level Lounge as well as in our public areas.

We appreciate your comments and thank you for your review and we look forward to serving you when your travels bring you back to Baltimore.

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Reviewed 21 January 2014

From the minute we entered the hotel we had a wonderful experience. The girls at the front desk were fabulous. Even when we paid for parking the staff was extremely pleasant. Room was perfect with a GREAT view of the ballpark (wish it was Baseball season). Went to the Diamond Tavern for breakfast...a little later than planned but the staff treated us like we were right on time. Marie (our server)...along with the entire staff was friendly and welcoming. Marie took the time to chat with us!!! Jason, the Restaurant Supervisor stopped by to make sure everything was to our liking and he too chatted with us giving us suggestions to eat when we would be traveling to Pittsburgh later in the year. We are looking forward to visiting Baltimore again and our first choice to stay with be at the Hilton.

  • Stayed: January 2014, travelled as a couple
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Thank Marianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this reviewResponded 22 January 2014

Dear Valued Guest,

Thank you for such a great review. It sounds like you really enjoyed your stay with us. I want to thank you for recognizing our friendly and courteous staff.

We can’t wait to welcome you again in the future.

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Reviewed 18 January 2014

Clean room, no fridge - would stay again. registrar didn't know they had a continental breakfast and wants to send you across the street for 19.99 breakfast buffet! other than that, it was a pleasant experience.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this reviewResponded 22 January 2014

Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience. We really hope you enjoyed your time with us and hope to serve you again in the future.

All the best!!

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Reviewed 17 January 2014

Everything was on time during the chek in, nice and comfortable room with a great view to the baseball stadium, clean room and accesible staff. Great staff, food and areas for conferences. Excelent location near all the importants areas in downtown Baltimore.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this reviewResponded 18 January 2014

Dear Valued Guest,

We are happy that you had a wonderful experienced during your recent stay with us. We appreciate all your remarks regarding our great location. Our Hotel is very convenient to Oriole Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore. We are also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center.
We appreciate also your recognition of our team and the excellent service we provide to our guests.

Thank you again for your review and we look forward to welcoming you back to the Hilton Baltimore.

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Reviewed 13 January 2014

Typical big city conference oriented hotel. Big price for small service. Rude front desk gives wrong directions to parking, borderline rooms. Better options all around, especially if you like to exercise. Fitness room closes at 10p. Really? Marriott or Sheraton next time.

Room Tip: Choose another hotel.
  • Stayed: January 2014, travelled on business
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Thank Eddie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda W, General Manager at Hilton Baltimore, responded to this reviewResponded 14 January 2014

Dear Valued Guest,

We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible. We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Sincerely

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Additional Information about Hilton Baltimore

Address: 401 West Pratt St, Baltimore, MD 21201-1629
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Baltimore
#24 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price Range: £86 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Baltimore 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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