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“Christmas Magic”
Review of Pier 5 Hotel

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Pier 5 Hotel
Ranked #14 of 66 Hotels in Baltimore
Certificate of Excellence
Bechtelsville, Pennsylvania
2 reviews
“Christmas Magic”
Reviewed 22 December 2013 via mobile

We love the Pier 5. My wife and I recently stayed there to see Mannheim Steamroller's Christmas show - the Pier 5 was nicely decorated and the Staff was awesome as always - breakfast the next morning was a culinary feast- only place we stay in when in Baltimore!

Stayed December 2013, travelled as a couple
Helpful?
Thank gr8fulbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 December 2013
gr8fulbone, we want to thank you for choosing to stay with us during your time in Baltimore and we'd also like to thank you for leaving a fabulous review. We're very glad to hear that you and your wife had a wonderful time while staying with us.

We heard great things about the Mannheim Steamroller's Christmas show from some of our other patrons. We are happy that you enjoyed the show. Baltimore is always so much fun and very beautiful during the holidays.

We'll make sure to let everyone know they did an incredible job making your experience at our hotel a memorable one. We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when patrons take the time out of their day to write a spectacular review.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we hope you have a Happy New Year!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
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English first
Philadelphia, Pennsylvania
1 review
Reviewed 19 December 2013

My girlfriend and I spent a weekend here in the beginning of December. It was the perfect little get away with the complementary crabby hour and the shuttle to fells point. The front desk was extremely helpful with allowing an early check in and the amazing suggestions for dinner in Little Italy. We will defiantly be making this an annual trip!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Creil88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 December 2013
Creil88, thank you for writing a phenomenal review and we'd also like to thank you for choosing to to stay with us during your time in Baltimore. We couldn't be happier to hear that you and your girlfriend had an enjoyable experience at our hotel.

We're glad that you were able to make our Crabby Hour. We always have so much fun during the event. Plus, who doesn't love to eat?! Next time you visit you'll have to try our Chocolate Event too.

We'll make sure to let everyone here know they did a fantastic job accommodating you and your girlfriend. We want to thank you for sharing your experience with us and the TripAdvisor community. It truly means a lot when guests take the time out of their day to leave a fabulous review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you.

Thank you, and we look forward to seeing you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
166 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 19 December 2013 via mobile

My wife & I stayed here for 1 night, we were in town for a Dr's visit. I booked this thru Priceline & got a great deal. The hotel was beautiful inside, the lobby area was fantastic. All the staff were very friendly & helpful.
The location can't be much better. Everything was within walking distance to the inner harbor. Can't wait to come back here for a vacation stay. Parking was $22 for self park and it's right next to the hotel.

Stayed December 2013
Helpful?
Thank 75cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 December 2013
75cruiser, we want to thank you for choosing to stay with us during your time in Baltimore and we'd also like to thank you for writing a phenomenal review. We're thrilled to hear that you enjoyed your stay at our hotel.

We put a lot of work and effort into making our hotel stand out from others. We know that our atmosphere and decor are unique and we like that! We are very happy to hear that you felt our staff took care of you. We'll make sure to let them know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to leave a fantastic review. We hope you realize how much we appreciate it and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to your next visit!
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Bardonia, New York, USA
1 review
Reviewed 19 December 2013

In October, I attended the National Organization for Human Services conference held at Pier 5 Hotel. During the time there, all of the staff delivered exemplary service to everyone. No matter who was asked, or what was requested, the staff were all ready to handle whatever was asked of them. What a fine representation of the management, to have such good people working there..

Room Tip: I attended a conference there, and did not stay at the hotel overnight, so cannot comment on the roo...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 19 December 2013
Caroline H, thank you for leaving a spectacular review! We're very glad to hear that you fully enjoyed your time at our hotel during the National Organization of Human Services Annual Conference.

We had a real blast meeting everyone at the conference. We know everyone on our team were extremely eager to help out in any way possible. We consider ourselves very fortunate to have such amazing people working with us. They really do go above and beyond to ensure that everything is always perfect for our guests. We will absolutely make sure to let them know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to write a fabulous review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 December 2013

Me and my husband spent our anniversary at the Pier 5 hotel, we decided to go with the mystic suite, at first we were nervous about spending that type of money on a hotel room BUT it was amazing!!!! Upon arrival we were greeted at the front desk, (and the lobby is beautiful!) he was quick and very nice, told us about local attractions and the hotels offerings. We ungraded to the experience package so he also had us pick out a bottle of wine ( which was delicious). He pointed us to the elevator and I though it was impressive that to get to our floor you had the use the room key, love the privacy of that. We got to our room and it was breathe taking!!! Huge living room, beautiful bar area, giant jacuzzi, and the shower can't be discribed!!! This room had plenty of space for anything I could have lived there!!!! And the views were terrific!!! There were 5 windows and all were water front views beautiful sunrise and sunset. The next morning we enjoyed a breakfast that could not be beat!! Fresh made omelets, and the breakfast staff was incredible it was like being at a 5 star restuant! It could NOT have been possibly any better!! I will be back and I would stay in the same room no doubt!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amber1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 19 December 2013
Amber1217, thank you for celebrating your anniversary at our hotel and we'd also like to thank you for writing an incredible review. We are thrilled to hear that you and your husband had an amazing and memorable experience while staying with us.

Staying in our Mystic Suite is definitely a must, especially for special events! There are so many awesome features of that room, and you do a great job at pinpointing a lot of them in your review! We realize that it's not just about our rooms, but also the service that we provide. We're glad that you were equally impressed with out staff. We will make sure to let them know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to leave a thoughtful review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us. We're here for you!

Thank you, and we can't wait to see you both back!
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Frederick, Maryland
Level 1 Contributor
3 reviews
Reviewed 11 December 2013

Of the many hotels I have stayed in around the country, this is the 1st review I have ever given. The Pier 5 definitely deserves a good one. My wife and I arrived for a one night stay and we had absolutely no complaints about anything at the hotel from check-in to check-out. The service was extremely friendly and attentive. The cleanliness of our room (302) and the entire property was perfect. The location is the best at the Inner Harbor. The view was great and the lobby was decorated for Christmas. A real bonus was the weekly Chocolate hour. It was fun and who doesn't like chocolate? We definitely look forward to returning?

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wscoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 19 December 2013
wscoop, we want to thank you for staying with us during your time in Baltimore and we'd also like to thank you for leaving a fabulous review. We couldn't be happier to hear that you and your wife thoroughly enjoyed your experience at our property.

It's certainly an honor to have us be the first hotel review that you've ever written! From reading over your review, we saw you mentioned how much you loved our Chocolate Hour. It's one of our favorite events as well! Like you said, who doesn't love chocolate?!

We'll make sure to let everyone here know that they did a stupendous job in creating a memorable experience during your time with us. We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to leave a fantastic review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level 5 Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 December 2013

Just got back from a wonderful weekend at the Pier 5 Hotel. We loved it. This hotel is in an excellent location. We parked our car Saturday and didn't move it. When we arrived there was a chocolate presentation ending (wish we would have been present for it - looked cool). The staff was wonderfully welcoming. We were easily checked in. One note - parking is extra. We parked in the outside lot beside the hotel and it was $22 per day. Our room was located on the 3rd floor. Very comfy. We had a king bed room looking at the city. It was just off the corridor which proved to be a good thing. The room was very clean. Bed comfy. We took off to explore the city. One thing I will note. Ask for a room in a hallway. The first night we were there, a very loud party was going on in one of the conference rooms - from our location we could not hear it, but if you had a room in the lobby, it probably would have been miserable until the event ended. I think it wrapped up before midnight. I would also ask next time not to be across from housekeeping. Early Sunday morning doors started slamming regularly, that was the only thing we could think of as the sound was directly across from our room and it wasn't a guest room. We took advantage of a package upgrade that included our breakfast and it was worth it. As the breakfast was normally $15 per person and the upgrade was $25 total. It included a bottle of wine. I'm not a breakfast person so it worked out well. We only did this for one night - we explored another location for breakfast the last morning. I chose this hotel for the Ruth's Chris Steakhouse on site and it was wonderful as usual. Can't wait to go back.

Room Tip: Ask for a hall room away from housekeeping.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngD1968M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 19 December 2013
AngD1968M, thank you for writing an amazing review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are absolutely thrilled to hear that you had an extremely enjoyable experience at our hotel.

We're sorry to hear that you missed out on our Chocolate Event. Not only is it a tasty treat, it's a lot of fun too! From reading over your review, we saw you mentioned how wonderful members of our staff were. We are very fortunate to have such dedicated people working with us. They really do go out of their way to ensure that everything is always perfect for our patrons.

We're happy that you enjoyed your dinner at Ruth's Chris. Having two wonderful restaurants located in our hotel is definitely a huge benefit for our guests. You're only a short walk away from a very delicious meal! We also noticed the lovely pictures that you added to your review. Thank you! We always love looking at photos taken by guests and we know many potential travelers will look at them too.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a phenomenal review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you.

Thank you, and we hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pier 5 Hotel

Property: Pier 5 Hotel
Address: 711 Eastern Ave, Baltimore, MD 21202-4694
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Baltimore
#6 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Pier 5 Hotel 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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