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“Love being on the water”
Review of Pier 5 Hotel

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Pier 5 Hotel
Ranked #10 of 66 Hotels in Baltimore
Certificate of Excellence
New York City, New York
1 review
“Love being on the water”
Reviewed 29 December 2013

The second floor room's outdoor balcony overlooks the harbor, so soothingly away from the busy streets of Little Italy. The beds couldn't have been more comfortable. The morning's omelette was delicious, and all the staff were there to please us. Will definitely come again when in town.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T0mInNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 1 January 2014
T0mInNyc, we want to thank you for writing a phenomenal review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are thrilled to hear that you greatly enjoyed your time at our property.

There's no denying the beautiful view that many of our Harbor facing rooms have. You can definitely get lost in the breathtaking scenery! We'll make sure to let everyone here know they did an incredible job making your stay a success.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to leave an amazing review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (257)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2013

We booked our wedding at an adjacent restaurant and we booked a large number of rooms at pier 5 hotel for our friends and family. Our event was the same night as a local high school prom that was in the hotel lobby. The prom was not only in the ballroom, it was in the atrium lobby. You could hear the loud music throughout the entire hotel until just past midnight. Once we finally got to sleep, we had a family with multiple small children staying the room next to us. The kids woke up at 5 am screaming so loud, they sounded like they were in our bathroom. We received complaints about the high prices, poor service and thin walls from all 20 people we had staying in the hotel! I lodged a complaint with the front desk as well as writing to the company and my concerns went unanswered. I would highly recommend to consider staying at the Mariott next door, not at the pier 5. I was completely blown away that the management did not even follow up on such an epic disaster.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Filly1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 December 2013

My wife and I stayed in the Mystical Suite and had a great stay. A bottle of good wine when we checked in an a $50 food voucher, free breakfast buffet. The staff was very nice in all aspects. The room was 700-800 sq ft!, hot tub, full bar (unstocked). "Crabby Hour" was a lot of fun.The location is excellent. Super place! I would reccomend it.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onadoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 December 2013
Onadoga, thank you for writing a phenomenal review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are extremely delighted to hear that you and your wife had a wonderful experience and fully enjoyed staying in our Mystical Suite.

Everyone should try to stay in our Mystical Suit at least once! The room is truly incredible and is the perfect way to celebrate any special occasion. We'll make sure to let everyone here know they did a fabulous job making your visit a memorable one.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a thoughtful review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back at the Pier 5 soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bechtelsville, Pennsylvania
2 reviews
Reviewed 22 December 2013 via mobile

We love the Pier 5. My wife and I recently stayed there to see Mannheim Steamroller's Christmas show - the Pier 5 was nicely decorated and the Staff was awesome as always - breakfast the next morning was a culinary feast- only place we stay in when in Baltimore!

Stayed December 2013, travelled as a couple
Helpful?
Thank gr8fulbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 December 2013
gr8fulbone, we want to thank you for choosing to stay with us during your time in Baltimore and we'd also like to thank you for leaving a fabulous review. We're very glad to hear that you and your wife had a wonderful time while staying with us.

We heard great things about the Mannheim Steamroller's Christmas show from some of our other patrons. We are happy that you enjoyed the show. Baltimore is always so much fun and very beautiful during the holidays.

We'll make sure to let everyone know they did an incredible job making your experience at our hotel a memorable one. We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when patrons take the time out of their day to write a spectacular review.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we hope you have a Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
Reviewed 19 December 2013

My girlfriend and I spent a weekend here in the beginning of December. It was the perfect little get away with the complementary crabby hour and the shuttle to fells point. The front desk was extremely helpful with allowing an early check in and the amazing suggestions for dinner in Little Italy. We will defiantly be making this an annual trip!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Creil88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 December 2013
Creil88, thank you for writing a phenomenal review and we'd also like to thank you for choosing to to stay with us during your time in Baltimore. We couldn't be happier to hear that you and your girlfriend had an enjoyable experience at our hotel.

We're glad that you were able to make our Crabby Hour. We always have so much fun during the event. Plus, who doesn't love to eat?! Next time you visit you'll have to try our Chocolate Event too.

We'll make sure to let everyone here know they did a fantastic job accommodating you and your girlfriend. We want to thank you for sharing your experience with us and the TripAdvisor community. It truly means a lot when guests take the time out of their day to leave a fabulous review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you.

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
165 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 19 December 2013 via mobile

My wife & I stayed here for 1 night, we were in town for a Dr's visit. I booked this thru Priceline & got a great deal. The hotel was beautiful inside, the lobby area was fantastic. All the staff were very friendly & helpful.
The location can't be much better. Everything was within walking distance to the inner harbor. Can't wait to come back here for a vacation stay. Parking was $22 for self park and it's right next to the hotel.

Stayed December 2013
Helpful?
Thank 75cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 December 2013
75cruiser, we want to thank you for choosing to stay with us during your time in Baltimore and we'd also like to thank you for writing a phenomenal review. We're thrilled to hear that you enjoyed your stay at our hotel.

We put a lot of work and effort into making our hotel stand out from others. We know that our atmosphere and decor are unique and we like that! We are very happy to hear that you felt our staff took care of you. We'll make sure to let them know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to leave a fantastic review. We hope you realize how much we appreciate it and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bardonia, New York, USA
1 review
Reviewed 19 December 2013

In October, I attended the National Organization for Human Services conference held at Pier 5 Hotel. During the time there, all of the staff delivered exemplary service to everyone. No matter who was asked, or what was requested, the staff were all ready to handle whatever was asked of them. What a fine representation of the management, to have such good people working there..

Room Tip: I attended a conference there, and did not stay at the hotel overnight, so cannot comment on the roo...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 19 December 2013
Caroline H, thank you for leaving a spectacular review! We're very glad to hear that you fully enjoyed your time at our hotel during the National Organization of Human Services Annual Conference.

We had a real blast meeting everyone at the conference. We know everyone on our team were extremely eager to help out in any way possible. We consider ourselves very fortunate to have such amazing people working with us. They really do go above and beyond to ensure that everything is always perfect for our guests. We will absolutely make sure to let them know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to write a fabulous review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pier 5 Hotel

Property: Pier 5 Hotel
Address: 711 Eastern Ave, Baltimore, MD 21202-4694
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Baltimore
#6 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Pier 5 Hotel 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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