We booked this hotel on short notice using an online service. Although I had a printed confirmation, the hotel itself had no record of our reservation, so the room was not ready when we arrived. They did keep us informed as they waited on hold with the booking agent, but it was not a very efficient process. When we were ultimately given a room, it did not match the specifications that we had requested, as there was only one bed provided for the three of us. They did offer us a roll away at no charge instead of waiting for a new room to be ready, which wasn't ideal, but at that point, we didn't care. They also comp'd us a free breakfast buffet, as our package contained two passes and there were three of us.
The rooms were clean and decent, although we did have some issues with the keys. It seemed that one key only worked for hallway doors and the other worked for the room, but again, that wasn't explained to us. The amenities were nice, but not lavish. The breakfast buffet was very good, and the service was stellar; however, as we were leaving, the booth to let us out of the parking log was unmanned, the arm to let us out wouldn't go up even though payment had been made, and the hotel staff person that came to deal with it said NOTHING. Not a single word, the whole time.
This was our second stay at this hotel, and although we would stay again in a pinch, it will probably not be out first choice. I think there are probably equally as convenient hotels for a more reasonable price.
One side note, the hotel is quite convenient to Johns Hopkins clinic and hospital. A very easy 2-3 minute drive.
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- Also Known As:
- Pier 5 Baltimore
- Hotel Pier 5
- Pier 5 Hotel Baltimore