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“5 STAR SERVICE not so great accommodations” 3 of 5 bubbles
Review of Pier 5 Hotel

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Pier 5 Hotel
Ranked #9 of 66 Hotels in Baltimore
Certificate of Excellence
New Jersey
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“5 STAR SERVICE not so great accommodations”
3 of 5 bubbles Reviewed 27 June 2014

If you are looking for out of this world customer service, Pier 5 is the place to stay. The staff is amazing - they go above and beyond to ensure your every need is met. Hotel is also in a great location on the Inner Harbor. Accommodations were okay. The room was clean with amenities. BUT... the beds are terrible - did not get a very good night sleep most of the time. It also surprised me that the rooms with balconies overlook the industrial A/C units which made it unusable (why bother having a balcony). The hotel has Crabby Hour and Chocolate Hour on Saturdays served with beer/wine and champaign which was really nice. Valet parking is over priced $38/day and they don’t tell you about the parking fees when you book. I was also a little disappointed that the pool was off site at a gym - not a place you were bring your children to play. In the end, I really want to say that I would go back to the hotel because the staff was so great, but the uncomfortable beds are enough to keep me away for now.

Room Tip: If you book a room with a balcony make sure it over looks the water and not the A/C units. There is...
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MeSix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 June 2014
Mesix, we want to thank you for choosing to stay with us, and we'd also like to thank you for leaving feedback from your recent visit. We are very happy to hear you felt our team was phenomenal and took care of you.

From reading over your review, we saw you mentioned how some of our rooms overlook A/C units. If a guest books a room with a balcony, or "Harbor View", they will not be placed in a room overlooking the A/C units. If a guest pays for a balcony, than the balcony will have a "Harbor View". If a balcony is looking at the A/C units, than it is considered a "City View" room, and the balcony was not an added cost.

We've made sure to pass along the comments regarding our beds to our management team. We take guest feedback very seriously, and we're always looking to improve the guest experience.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to write a thoughtful review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

Thank you. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,091 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Mascoutah, IL
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Pier 5 Hotel is comfortable, clean, and an easy walk to everywhere in the Inner Harbor. We also took advantage of the complimentary shuttle to visit Fells Point. Would definitely stay again and highly recommend this hotel.

Room Tip: Balcony room on the Harbor side had great views.
See more room tips
  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BXT49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 29 June 2014
BXT49, thank you for writing a fantastic review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are incredibly happy to hear you thoroughly enjoyed your time at our property.

As you mentioned in your review, one great aspect of our hotel is how convenient our location is to all of the wonderful things to do and see around Inner Harbor. It's great to know you loved our complimentary shuttle and took advantage of it during your visit.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to leave a thoughtful review. We hope you realize how much we appreciate it, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our hotel, please don't hesitate to contact us.

Thank you. We can't wait to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramsey, New Jersey
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

This hotel is right on the water in the inner harbor. It is a short walking bridge away from the aquarium. The hotel itself is very interesting. It is three floors of rooms (try to get a harbor view room if you can). Our room had cathedral ceilings and a unique design. Staying at this hotel definitely makes you feel like you are on vacation.

Stayed June 2014, travelled on business
Helpful?
1 Thank MsEBandMrVB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 22 June 2014
MsEBandMrVB, thank you for writing a nice review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are very happy to hear you felt our hotel was interesting and that you enjoyed your time while you were here.

As you mentioned in your review, we are a few minutes walk away from the aquarium. We hear back from many guests who come to visit the aquarium and comment on how much they love the easy access to the attraction. We definitely set out to be a bit different than other hotels, and we think it shows with our fun decor and design.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when patrons take the time out of their day to leave a thoughtful review. We hope you realize how much we appreciate it, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New york
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2014

My wife and I stayed the weekend at the pier V hotel, and we were blown away at the first class service and hospitality! Great staff; couldn't have been more impressed. And the location is so convenient right on the inner harbor and next to the aquarium.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jvhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 22 June 2014
Jvhn, thank you for choosing to stay with us during your time in Baltimore, and we'd also like to thank you for leaving a fantastic review. We're very glad to hear you and your wife had a fabulous time at our location.

We strive to provide our guests with an extraordinary experience. It's great to know you both felt the service and level of care you received were impressive and made you feel welcomed. We're happy you loved our location; it definitely does make getting to all of the things to do and see around Inner Harbor extremely easy!

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to write an amazing review. We hope you realize how much we appreciate it, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us.

Thank you. We hope you'll visit again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freeport, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 June 2014

The staff at Pier 5 are top-notch. Very friendly and helpful. The location is great for visiting the Inner Harbor. The breakfasts each morning were delicious and Tevon and Toni did a wonderful job of preparing the omelets and serving us. I especially liked Crabby Hour each day... we learned to make crab crepes and a crab dip...Brett was an excellent teacher..... it was a fun time meeting with other travelers at the hotel. It felt like family time.
The rooms were very nice and clean. I highly recommend Pier 5 Hotel at the Inner Harbor in Baltimore.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BBTravelinggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 22 June 2014
BBTravelinggirl, we want to thank you for leaving a nice review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are thrilled to hear you enjoyed your time at our property.

From reading over your review, we saw you mentioned how helpful and friendly members of our team were. We are very fortunate to have such thoughtful individuals working with us. They really go above and beyond to ensure everything is always perfect for our guests. We'll make sure to let Tevon, Toni and everyone else know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to write a kind review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us.

Thank you. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2014

First I have to say the location of this hotel is on point. I was close to everything in the Inner harbor," walking distance close", all the restaruants, bars and the Power Plant was so convenient.

The room I stayed in was Grand Clause Suite and it was everything and more I could of asked for, clean, large, and was perfect for the girls week end I planned, everyone slept comfortably and the hotel staff was so accomodating.

When I checked in they even got my cell phone so I could txt them if I wanted something extra, and when I texted for towels, they were up to room in no time, so easy, what a wonderful way to communicate with your guests in todays technology world.

They even helped me order pizza at end of night.

I would recommend this hotel, to large groups or families staying in Inner Harbor, they really do go the extra mile.

thanks for making my week end wonderful and memorable

Tracey Vega
Delaware/Cananda Girls

Room Tip: The Grand Clause was huge, slept 8 comfortably, and had 2 large bathrooms
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tracey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 22 June 2014
Tracey V, thank you for writing a phenomenal review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are incredibly happy to hear you thoroughly enjoyed your experience at our property.

We couldn't agree with you more about our location! We are extremely fortunate to be located so close to all of Inner Harbor's major attractions. It's great to know you made good use of our text messaging program. We have come to love this program as it creates an easy and fast way for guests to let us know how we can make their stay even better, and also allows us to collect feedback.

We're grateful of your recommendation of our property. We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to leave a spectacular review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We hope you'll visit again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyoming, Delaware
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 June 2014

The location of this hotel, cleanliness, and staff make this a perfect place to visit the Inner Harbor. It is decorated uniquely and not cookie cutter like every other hotel in the U.S. Breakfasts were really delicious as well!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 7 June 2014
Mary D, thank you for leaving a fantastic review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are incredibly happy to hear you thoroughly enjoyed your experience at our hotel.

From reading over your review, we saw you mentioned how amazing our staff was. We are very fortunate to have such incredible individuals working with us. They really do go above and beyond to ensure everything is always perfect for our patrons. We'll make sure to let our entire team know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to write a fabulous review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location. please don't hesitate to contact us.

Thank you. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pier 5 Hotel

Property: Pier 5 Hotel
Address: 711 Eastern Ave, Baltimore, MD 21202
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Baltimore
#6 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Pier 5 Hotel 3*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo and Choice Hotels so you can book your Pier 5 Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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