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“Excellent stay at the Inner Harbor” 5 of 5 bubbles
Review of Pier 5 Hotel

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Pier 5 Hotel
Ranked #9 of 66 Hotels in Baltimore
Certificate of Excellence
1 review
“Excellent stay at the Inner Harbor”
5 of 5 bubbles Reviewed 18 July 2014

We had a wonderful experience at Pier 5 Hotel in Baltimore Inner Harbor. The room was modern and cozy, very classy. The location was perfect. Everything within walking distance. The staff members were very polite and informative. We give this hotel an A+ and will continue to stay with Pier 5 on our Baltimore getaways.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kpwoody7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
Kpwoody7, thank you for leaving a wonderful review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are very happy to hear you had a fantastic experience at our hotel.

From reading over your review, we saw you mentioned how perfect our location is. We couldn't agree with you more! The close proximity we share to the aquarium makes our property a great pick for those looking for quick access to it, or to all the other attractions in Inner Harbor.

It's great to know you gave our hotel an A+! We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to write a spectacular review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,091 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Elizabethtown, Pennsylvania
1 review
5 of 5 bubbles Reviewed 18 July 2014

My husband and I spent several days here for our honeymoon. The hotel was very conveniently located to the aquarium, restaurants, and other attractions. The staff was very friendly and engaging with the guests. We enjoyed breakfast and the evening "crabby hour" as a way to interact with other guests and staff. The staff was friendly and helpful, and the manager was very engaging with the guests. The rooms were clean and spacious, and the lobby was inviting. We look forward to another trip to Baltimore and would definitely stay here again. Thanks for a great honeymoon trip!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
Cynthia G, we want to thank you for leaving a fabulous review, and we'd also like to thank you for choosing to stay with us during your honeymoon. We are absolutely thrilled to hear you and your husband had a spectacular time at our property.

It's great to know you enjoyed our Crabby Hour. We wanted to create a fun experience for our guests that didn't require them to leave the hotel. Our Crabby Hour has been a huge hit, which when you think about it, isn't that hard to believe. Who doesn't love a good homemade crab dip? We'll definitely make sure to let everyone here know of all the kind comments you made.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iselin, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 July 2014

We loved staying at this hotel even more than the Marriott Waterfront last year! Not only were the guest services superior, it was a prettier hotel with color & floral grounds with a real homey feel & a beautiful spacious room that's easier on your wallet (leaving you more funds to spend on the many options of things to do) as everything you could want in the Inner Harbor is virtually steps over a pretty bridge-restaurants, bars, live music in&out doors, shops, aquarium, Ripley, ships to tour,entertainment in the square by the mall, paddle boats etc. Water taxis to anywhere just $12 all day to see areas you may want to go if you can't walk short distances(just get off & on whenever you want all day-last year we road the taxi boat all day for the breeze & sights from the Marriott which was too far to walk to attractions & how we KNEW next year would be Pier V!) I'd of given 5 stars but the bathroom toilet was overlooked in an area & Kevin Blanton, Guest Services Mgr. took care of that immediately having staff sanitize all again. Staff was ALWAYS friendly & it was peacefully lovely even with the dogs that I think had stayed(which I love that they allow!) Very Clean that you'd never know an animal had ever been there! Fireworks fabulous wherever you looked&manager suggested many spots that didn't cost money for a good view! Can't wait to go next year again!! Thanks, Mr. Blanton & all the staff!!

Room Tip: I stayed on 2nd floor facing out front of building & heard some laughter one night from valet me...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
Susan R, thank you for choosing to stay with us during your July 4th getaway, and we'd also like to thank you for writing a nice review. We couldn't be happier to hear you thoroughly enjoyed your experience at our hotel.

From reading over your review, we saw you mentioned how friendly and helpful members of our team were. We are extremely lucky to have such caring and dedicated individuals working with us. They really do go above and beyond to ensure everything is always perfect for our patrons. We'll make sure to let Kevin and everyone else know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a thoughtful review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We can't wait to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 18 July 2014 via mobile

The hotel's breakfast was excellent. The staff was friendly. The location was great. There were two excellent restaurants connected to the property. The room was disappointing.

Although my reservation clearly stated a party of 3, the junior suite I was given only had accommodation for 2 and no sofa bed or rollaway bed was available. The balcony had a floor comprised of loose bricks and there was NO view because of the 5 foot balcony wall. The in-room air conditioning unit was noisy and my wife cautioned son to try to not touch anything.

If you're looking for "nicer" accommodations, I suggest you look somewhere else.

Stayed July 2014
Helpful?
1 Thank 23Feb45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
23Feb45, thank you for choosing to stay with us during your time in Baltimore, and we'd also like to thank you for sharing feedback from your recent experience at our hotel. We are glad to hear you loved our breakfast and also felt our staff was very hospitable.

We take guest feedback very seriously, and have passed along your comments regarding your room and the air conditioning to our management team. We want to apologize for the inconvenience, and hope you'll give us another chance in the future.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weyers Cave, Virginia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

I've stayed here before & loved going back there again. The staff is friendly & helpful. The rooms are neat, clean, and beautiful. It is located right in the inner harbor and so close to everything. Our room had a bay view and we enjoyed watching the dolphins at the aquarium in the evening from our balcony. Love this hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank cmtigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
cmtigger, thank you for writing a phenomenal review, and we'd also like to thank you for your continuous patronage to our hotel. We are incredibly glad to hear you had another fantastic experience at our property.

From reading over your review, we saw you mentioned how helpful and friendly members of our team were. We are very fortunate to have such dedicated and caring individuals working with us. They really do go above and beyond to ensure everything is always perfect for our patrons. We'll make sure to let everyone here know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when patrons take the time out of their day to leave a thoughtful review. We hope you realize how much we appreciate it, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us.

Thank you. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

My family and I stayed there in June 2014 while visiting the aquarium and Inner Harbor. If you are visiting either one of those places there is literally not a hotel any closer than this one! (You literally walk out the door and you're there!) Nice, friendly, clean rooms. The gentleman who served breakfast in the morning was outstanding as was the food. There are two good restaurants that are in the hotel.

The two drawbacks would be the expensive lot parking and the uncomfortable pillows that I found unusual for such a nice hotel. Overall I would definitely stay there again if I returned to Baltimore!

Stayed June 2014
Helpful?
Thank andrea b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
andrea b, thank you for choosing to stay with us during your time in Baltimore, and we'd also like to thank you for writing a nice review. We're glad to hear that overall, you enjoyed your experience at our property.

As you mentioned in your review, our hotel is very close to all the wonderful things around Inner Harbor like the aquarium. We have plenty of guests who stay at our hotel because of the quick and convenient access to the surrounding attractions. It's great to know you thought our breakfast offering was delicious. We've made sure to pass along your comments regarding our parking and pillows to our management team.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a kind review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our property, please don't hesitate to contact us.

Thank you. We hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, Maryland
1 review
5 of 5 bubbles Reviewed 11 July 2014

Our daughter's wedding was at the Pier 5 Hotel in late June. The venues were fabulous. The ceremony was outdoors on a grassy area overlooking the water. The reception was upstairs in a very nice room with windows and a balcony all around offering beautiful views. The staff was very accommodating and helpful. Chris, Kevin and company were great during the planning as well as the execuation of the wedding. We were extremely pleased with the service during all the events and got excellent feedback from many of our guests about it as well. Our room was clean and comfortable and we had a nice balcony with a view. The hotel breakfast was very tasty and a good value also. The hotel events (crabby and chocolate hours) were fun and well executed.

Room Tip: The balconies offer a nice and relaxing place to pass time.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigtoe2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review, 20 July 2014
bigtoe2014, thank you for writing a fantastic review, and we'd also like to thank you for choosing to stay with us during your daughter's wedding. We couldn't be happier to hear this special event was spectacular for your daughter and everyone else that attended.

From reading over your review, we saw you mentioned how helpful and friendly members of our team were. We are extremely lucky to have such caring and dedicated individuals working with us. They really do go above and beyond to ensure everything is always perfect for guests. We'll make sure to let Chris, Kevin and everyone else know of all the kind things you had to say.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when patrons take the time out of their day to leave a thoughtful review. We hope you realize how much it means, and know this kind gesture doesn't go unnoticed.

If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us.

Thank you. We hope to see everyone back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pier 5 Hotel

Property: Pier 5 Hotel
Address: 711 Eastern Ave, Baltimore, MD 21202
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Baltimore
#6 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Pier 5 Hotel 3*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Choice Hotels and Odigeo so you can book your Pier 5 Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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