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“Comfy Beds....Rude Management”

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Best Western Plus BWI Airport North Inn & Suites
Ranked #41 of 66 Hotels in Baltimore
Kirkland, Illinois
Level Contributor
346 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
“Comfy Beds....Rude Management”
Reviewed 9 August 2014

We stayed here for one night prior to our cruise. I had booked this hotel about a month in advance and I booked the Park and Cruise package that allowed for parking for the duration of our cruise plus a shuttle transport to and from the Port.
When I booked this hotel I was told that the order for the shuttle goes according to when you check-in to the hotel so we drove straight through from Illinois to Baltimore in one day so that we could get put on the first shuttle to the Port of Baltimore. Well we arrived at the hotel we were told that the order for the shuttle goes according to who checks out first in the morning. We were told that we would need to check out of our room and wait in the lobby with all of our bags in order to be put on the list for the shuttle.
I hate being told one thing on the phone only to arrive to learn that the policy is completely different. The manager on duty was Mindy or Mandy (something like that)....she was extremely rude to my dad and I.
The hotel room was very comfortable....nice beds and a nice shower. I like that the shower and toilet were separate from the sink/vanity area. I liked that the hotel room had a couch and a chair as well.
It was a comfy room but the personality and attitude of management needs to improve.

Stayed July 2014, travelled with family
Helpful?
5 Thank wrigley1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, General Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review, 4 September 2014
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all of our front desk staff to ensure that the transportation methods are correctly communicated in the future. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

Trey Rich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2014 via mobile

Stayed in this hotel for 2 nights. Its becoming a Best Western Plus. Their rooms were nice and up to date, and most importantly they were clean. No bed bugs in the room I was in. The staff was very helpful and courteous. I would stay there again and recommend them to anyone.

Stayed July 2014, travelled on business
Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 July 2014

Older hotel is going through a rehab, but I was given a nice new refurbished room which was appreciated. Desk staff was friendly and efficient. Hotel is close to airport, but in a pretty undesirable area without much offerings and a little scary when I stopped a block away to gas my rental car. Will be nice after rehab is finished, but you can't rehab the area so I don't think I would return to this location.

Room Tip: Ask for a renovated room.
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Knotnormal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechanicsburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

We stayed three nights, first night, acceptable. Second and third night awful. No house keeping in evening could not be provided with clean sheets, my husband had to raid a maids cart on a different floor and we still could not find sheets that fit. Called front desk once, no service, walked down to front desk twice, got wrong sized sheets then when new room was requested staff said manager was gone and she wasn't trained/authorized to do that, said she would ask and call our room, never did. Slept in very uncomfortable unmade bed. Horrid service. Would not stay again

Room Tip: Don't go here
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Chel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationships, Guest Relations Manager at Best Western Plus BWI Airport North Inn & Suites, responded to this review, 24 July 2014
Thank you for taking the time to post your review of our property. We apologize for the confusion regarding your bedding and any other inconveniences you encountered. We are in the midst of an extensive renovation and are confident that if you give us a try on your next trip we will be able to "Wow" you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus BWI Airport North Inn & Suites

Property: Best Western Plus BWI Airport North Inn & Suites
Address: 6055 Belle Grove Road, Baltimore, MD 21225-3261 (Formerly Best Western Plus BWI Airport North)
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Baltimore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus BWI Airport North Inn & Suites 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS BWI Airport North Inn & Suites. Fully renovated in 2014 and located just minutes from the Baltimore/Washington International Thurgood Marshall Airport (BWI), we are convenient to restaurants, major conference facilities and the Arundel Mills(R) Mall, featuring world class shopping. Whether here for business in conjunction with one of the area Fortune 500 companies or any of the other businesses in the area, or here to day trip and visit the sites of Baltimore, Annapolis and Washington, DC rest assured you have chosen a convenient location close to all. Our free 24 hour shuttle is pleased to take you to the BWI Airport and Light Rail station. Our spacious rooms offer one king or two queen beds, all are non-smoking, include a refrigerator and a 32-inch LCD TV. Why not pamper yourself and ask about one of our larger suites with upgraded amenities? Of course, whichever sleeping option you choose, your room will include free wireless high-speed Internet and a full hot breakfast is complimentary and available to get you a good start to the day. With over 1,700 square feet of meeting room space and an expert staff on hand, plan your meeting, wedding or social or business event, worry-free. Audio visual equipment and personalized service are all things you should expect when planning an event with us. From our 24-hour business area, to our gift shop and fitness center, we are here to serve you and ensure a positive experience. ... more   less 
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Also Known As:
Sleep Inn And Suites Airport
Sleep Inn & Suites Airport Hotel Baltimore
Sleep Inn Airport
Sleep Inn Baltimore
Baltimore Sleep Inn

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