They got our room completely wrong, no extra rollaway bed, and thermostat was broken. Called the front desk to complain and was repeatedly cut off and interrupted by the N/A Darryl Lucas who was incredibly rude, threatened to hurt my physically, would not let me use the front desk phone, made very racist and rude comments to my guests/party and even called the police after hanging up on me while I was calling in about the thermostat. He kicked us out even though this was a prepaid room, paid for over a week in advance. Even the officers acknowledged that this self entitled "manager" was a nut job and clearly unfit for any line of service job. The Travelocity representative who I spoke to about a refund agreed that the hotel workers were incredibly rude to even her when she had to call in to verify the information.
Horrible hotel, horrible people, disgusting/broken areas and a staff that should be fired immediately. The only good thing about the hotel was the location as it's close to the harbor and is flanked with banks and a Walgreens.
- Official Description (provided by the hotel):
- Quality Inn Downtown hotel in Baltimore MD near Inner Harbor's National Aquarium. Ideally located in the heart of the city, the Quality Inn® Downtown hotel is close to all the best Baltimore, Maryland offers. Local points of interest like the National Aquarium in Baltimore and the Port Discovery Children's Museum are all just minutes away.Additional area attractions close to this Baltimore, MD hotel include:•Baltimore Convention Center•M&T Bank Stadium, home of the NFL's Baltimore Ravens•The France-Merrick Performing Arts Center•The Walters Art Museum•Lyric Opera HouseThe nearby Harborplace & The Gallery shopping, dining and entertainment district offers something for everyone. Whether you want to stroll along the banks of the Inner Harbor, enjoy a delightful meal or peruse countless shops looking for that must-have item, this venue has it all. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Downtown Baltimore Hotel Baltimore
- Quality Inn Baltimore