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“Not even worth wasting time to explain all of my grievances!” 1 of 5 bubbles
Review of Hotel Brexton

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Hotel Brexton
Ranked #30 of 65 Hotels in Baltimore
Certificate of Excellence
Gloucester, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not even worth wasting time to explain all of my grievances!”
1 of 5 bubbles Reviewed 21 December 2012

Extremely bad customer service even before our arrival and in the end we didn't stay there. We booked as a base to visit family and had nothing but trouble, with the management in the end charging me for services we did not use. They re booked us into a hotel and charged us the extra even though we hadn't requested them. As we live in the UK we struggled to get any acknowledgement except for a free night, which of course nobody would use if they had already had a bad experience at a certain hotel. Avoid at all costs!

  • Stayed October 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank BMayo1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brexton, General Manager at Hotel Brexton, responded to this review, 28 December 2012
I am truly sorry for your recent experience with our hotel. I would like to speak with you over the phone in further detail to help resolve these issues. Please contact me at your earliest convenience at info@brextonhotel.com or by phone at 877-830-6708. Thank you, and I look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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427 reviews from our community

Traveller rating
    253
    106
    29
    17
    22
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 10 December 2012

Not sure where the raving reviews are coming from. The rooms are sparse and their terminology deceiving. There is no insulation between the floors. Our experiences with the LS voucher and the manager were similar to others. On our original attempt to use it, we received an 24-hour notice via email of HVAC problems and that everyone was being relocated to the BEST WESTERN. When I told him that wasn’t the “experience” I purchased, the manager agreed to extend the voucher. He lead me to believe I was the only guest who wouldn’t accept the BEST WESTERN. When we finally used it, our deluxe queen was actually a standard double – trust me, I measured. My initial instinct on this hotel and manager proofed correct. I would not return or recommend this hotel to anyone with or without a voucher.

  • Stayed December 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank pjcwdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brexton, General Manager at Hotel Brexton, responded to this review, 28 December 2012
I am sorry your recent stay with us was not indicative of our award winning service. I can assure you our beds are Queen size and there is insulation between all of our floors. I apologize these items did not meet your standards. We ask that you give us another chance in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 November 2012

We stayed at this hotel for two nights while visiting Baltimore. Our room was large and clean and the front desk staff was helpful. When we first arrived at the hotel, I thought the neighborhood looked dark and was wary of venturing out at night but I ended up really liking the Mt. Vernon neighborhood. We found a great restaurant, the City Cafe, just a block away from the hotel and plenty of lively bars and other restaurants a few blocks away on Charles Street. During the day, we went down to the inner harbor, which is about a 30 min walk from the hotel.

Before staying, we read some bad reviews about parking but we didn't have a problem getting space. We did have an issue with the toilet one day but we told the front desk on our way out to lunch and they had fixed it by the time we got back.

We'll definitely stay here again the next time we come to Baltimore.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Snd485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brexton, General Manager at Hotel Brexton, responded to this review, 16 December 2012
Thank you for your kind thoughts and review of our hotel. We look forward to your return and providing you with the same great service again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska, United States
1 review
5 of 5 bubbles Reviewed 15 November 2012

Just spent three nights at the Brexton, and had a great experience. The staff was always kind and courteous. The building has wonderful character, and it's been renovated very nicely. Since the hotel has less than 30 rooms, the experience is a lot like staying at the home of a friend, rather than a generic hotel. An extremely charming boutique hotel. Highly recommended.

  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Service
Helpful?
Thank drewoxide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brexton, General Manager at Hotel Brexton, responded to this review, 16 December 2012
Thank you for taking the time to share your experience. We take great pride in our hotel and customer service. I will be sure to share your kind thoughts with the entire staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverton, IL
2 reviews
5 of 5 bubbles Reviewed 14 November 2012

Visiting the University of Baltimore, I stayed at this hotel for two nights. It was most comfortable, quiet and conveniently located. The ambiance of this 19th century hotel is wonderful. The staff members were most attentive. The continental breakfast got my days off to a great start.

  • Stayed November 2012, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emeritusray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brexton, General Manager at Hotel Brexton, responded to this review, 16 December 2012
I am so pleased to hear that your stay at our hotel was so delightful. We look forward to your return soon. Thank you for sharing your kind thoughts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 November 2012 via mobile

We came to B'more for a weekend and absolutely loved the Hotel Brexton. It embodied the history and old-world charm of the Mt Vernon area. The rooms were immaculate, well appointed and spacious, a stark contrast to NY hotel rooms. The hotel is in a quiet and safe area with easy access to fantastic restaurants and free public transport. My only regret is that we couldn't stay longer. I will be reccomending this hotel to everyone I know and urging them to visit Baltimore. Anyone interested in history, great food and eccentric characters will not be disappointed.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 November 2012 via mobile

Very clean, upscale hotel. Breakfast was good and the rooms were very nice. Value for this area of Baltimore can't be beat. Parking is pretty tricky if have more than one car but we managed just fine.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VaBeech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Brexton

Property: Hotel Brexton
Address: 868 Park Ave, Baltimore, MD 21201-4863
Region: United States > Maryland > Baltimore
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #30 of 65 Hotels in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hotel Brexton 2.5*
Number of rooms: 29
Official Description (provided by the hotel):
Welcome you to the Hotel Brexton in Mount Vernon, a Designated National Landmark Historic District and a Baltimore Cultural District. Hotel Brexton is a 29-room Queen Anne style boutique hotel, originally constructed in 1881 and beautifully restored in 2010. It is certainly one of Baltimore's Most Unique Historic Hotels and appropriately situated a short walk from Baltimore's finest museums, art institutes, restaurants, night life, antique shops, colleges, symphony and theatre, galleries, and public transportation (train, light rail, and free City bus!). Escape the ordinary and immerse yourself in first-class service and accommodations in this boutique hotel located in the heart of Baltimore, just North of the Harbor and the perfect Hop from NY, Philly, DC or abroad. Rich colors and a trendy atmosphere set the tone for a luxurious experience. The charming and historic hotel offers business and leisure guests the ultimate in comfort and style. Come reacquaint yourself with dedicated service on an intimate scale, recapture the romance of travel and delight in the art of individuality. ... more   less 
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