After reviewing a lot of reviews on Tripadvisor and other review sites, I decided on the Inn at The Black Olive for my 1 year wedding anniversary. I like the idea of individual suites, location, etc. However, after several phone calls with the Inn on extra items (flowers, chocolate covered strawberries) I was hoping for an extra personal touch especially since it was for an anniversary and not just a business trip. Upon arrival check in was a breeze, we got in at 8 PM on Fri 6/6 and everything seemed to be just fine. The front desk concierge showed us our room, explained the unique characteristics of the hotel, etc. The explanation was fine, the hotel room wasn't. Very empty considering the size of the suite (living area), there was one 2 person couch, a small coffee table, and a small table. The walls were barren with the exception of a few paintings and the flat screen smart tv (which was very hard to use, remote would work 50% of the time). Bedroom and bathrooms were nice, but the walls had a lot of cracks in them and bathroom had some of the paint chipping off from the ceiling above the tub. The bed was comfortable as advertised, no complaints there, the view was less than desirable. Being on the 2nd floor when we asked for a high floor our view consisted of a construction site and buildings... no Inner Harbour water views like I had hoped for.
The flowers I purchased extra for my anniversary through the Inn looked terrible, I could have gotten much better flowers at the local farmers market or grocery store down the street at half the cost. I was told a complimentary bottle of organic greek wine would be waiting for us, there was only one bottle of water in the fridge and the strawberries which were supposed to be delivered were waiting in the fridge, again not what I was expecting nor told.
All in all, the inn itself was decent, the bathroom shower was probably one of the best hotel showers i've used, but overall not what I was expecting especially at the rate I paid for 2 nights. Not to mention the lack of attention to detail when making my plans with the Inn directly on the phone days before my arrival. Did it hamper my anniversary, no everything turned out fine and was lovely. But, I'd figure a smaller inn/hotel would put more of an effort in customer service and attention to details especially when notified the visit is for a special occasion.
Would I go back maybe, but coming from such high expectations I was overall disappointed with the Inn at the Black Olive.
- Official Description (provided by the hotel):
- The new Inn at the Black Olive is Baltimore's Premier Boutique Organic Hotel. From the building materials to the Organic materials and ingredients are the focus.* Cozy Pure Certified Bed, organic bedding, and organic towels* Balconies with harbor views * 800-1000 Square foot rooms with separate dining/living area, bedroom and large spa bathroom with with Sanijet Aqua-therapy tub/Separate walk in shower*Sony Google Internet LED Television with netflix and satellite*Complimentary WIFI and wired broadband*We are ideally located on the boarder of Fells Point and Harbor east along Baltimore's historic waterfront, within walking distance to the convention center, sporting arenas, and the Inner Harbor. We are 14 Blocks south of Hopkins Hospital and all rooms have a view of the Baltimore's harbor. 24 hr Concierge. ... more less
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