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“great service...bill problems”

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Four Seasons Baltimore
Ranked #3 of 66 Hotels in Baltimore
Certificate of Excellence
Mechanicsburg, Pennsylvania
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“great service...bill problems”
Reviewed 9 April 2014

wonderful service for a last minute trip. Preston Rooks, the concierge worked with me on Friday night via email to secure a dinner reservation on Saturday, then even arranged our transportation. He was knowledgeable, friendly, and efficient. Check in was a breeze and the room was lovely. When I received the email of our bill, there were 2 overcharges...a minibar charge...the minibar was never even opened...and an overcharge for breakfast. They were minor charges, but for over $500.00 a night I expect better. It took a phone call and 3 e-mails before it was corrected. We only stayed overnight so I would be concerned about false charges that could occur in a longer stay..

Room Tip: choose a high floor with a water view
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  • Stayed April 2014, travelled with family
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Helpful?
Thank kgastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,335 reviews from our community

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Occoquan, Virginia
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 April 2014

We came into Baltimore for an extended weekend to catch a ball game at Camden Yards and see the sights and decided to stay at the Four Seasons in East Harbor. We couldn't have selected a better place to stay. As you would expect from a Four Seasons the facility and the staff were excellent. We want to especially thank Stacey at the front desk for being so nice and helpful. We also had a couple's massage in the private suite and would recommend this indulgence to anyone. Wit & Wisdom was a great restaurant. The area has a large number of chain restaurants but if you look around there are plenty of unique dining options in East Harbor as well as nearby Little Italy. If you can grab breakfast or lunch at Miss Shirley's try that as well. We had a great time and the Four Seasons Baltimore made it so enjoyable. Plus our Red Sox won!!

Room Tip: Pick a room with the balcony the views are worth the extra cost. The Lighthouse Suite was fantastic.
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Rbertj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
71 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 8 April 2014

We stayed in an executive waterview suite during the last week of March. The suite was HUGE and had a spectacular view of the harbor. All the furnishings and design were modern and top-notch. When you enter the suite, there is a half bathroom, which is very nice to supplement the fabulous marble full bathroom in the bedroom area. The bedroom area is separated from the living area with a sliding door. There are floor-to-ceiling windows, which allowed a lot of light in (but there are elegant, black-out curtains if you need them). Both the living room area and the bedroom have large flat-screen TVs and blu-ray players. Even the bathroom has a TV in the mirror!

Service at the hotel was fantastic. The doormen knew our son by his name. We had requested early check-in and a fridge, which were both accommodated. We then requested a microwave, which was brought to us right away ("my pleasure!", as they say).

We really liked Wit & Wisdom. The restaurant has a fabulous wood burning oven, which emanates a very cozy aroma.

The spa was very nice. I received a pedicure and had a great attendant. Kind of odd that they do not have anyplace to sit in the lobby. You just stand around and wait until your appointment time.

My only complaints about the room: (1) bed was a bit too firm for me, (2) one night we heard really loud noise and jumping from the room below us, and (3) the last night of our stay, we smelled cigarette smoke coming through the HVAC of our bedroom (there are two separate HVACs - one for the living area, and one for the bedroom). We called the front desk to complain, and they immediately sent security to investigate, since it's a non-smoking hotel. They weren't able to locate the source of the smoke, after checking rooms above, below, and adjacent to us. We ended up turning off the HVAC and then opening a window to ventilate, which worked a little bit. The window didn't have a screen, though, and was positioned very low, which was dangerous for our two-year-old son, who couldn't have fallen out.

Otherwise, our stay was excellent, and I will not hesitate to recommend and return to this hotel in the future.

Room Tip: If you can afford it, book the waterview executive suite - you won't regret it!
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  • Stayed March 2014, travelled with family
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Helpful?
Thank lawahoo2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 April 2014

Great views abound. Great service, too! The rooms are a bit boring (muted beige-khaki family of colors) and dated, but I loved the new bathroom, with a HUGE TUB, with built in TV screens in b/r mirror (and the sound quality is amazing!!)

Room Tip: Close (with 15+minutes of walking) proximity to Fells Point and Inner Harbour, Conference Center...
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  • Stayed April 2014, travelled on business
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Helpful?
Thank rosean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly Hills, California
1 review
Reviewed 5 April 2014

Great views and lovely rooms. Excellent hotel staff. Spa is lovely with capable therapists. The restaurant has great local cuisine with a lobster pie that is delicious. Easily the best hotel in Baltimore and for those used to 5 star travel the only place to stay in town.

  • Stayed March 2014, travelled on business
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Helpful?
Thank klcoins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davis, CA
Level Contributor
382 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 3 April 2014

Smaller than most Four Seasons but very comfortable, good beds, great room service, great service, and great spa services. Get a room with a view. Can you say more? Thank you Four Seasons for doing a great job as always!

Room Tip: Get a room with a balcony as the windows open for fresh air.
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  • Stayed April 2014, travelled on business
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Helpful?
Thank Chiili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aspen, Colorado
Level Contributor
4 reviews
Reviewed 31 March 2014

The best hotel I have ever stayed in! The hotel is located in a great part of town. Walking distance to wonderful shops and restaurants. The hotel staff was extremely professional, happy, and personable. The rooms are five star with beautiful balconies overlooking the harbor. Comfy beds, pillows, and sheets for a great nights rest. The room amenities exceeded my expectations which included overall beautiful decor, enticing bathtub, two types of bathroom shower heads, and TV built into bathroom mirror. Love this hotel!

Room Tip: Suggest paying a little more for a balcony room.
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  • Stayed March 2014, travelled on business
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Helpful?
Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Baltimore

Property: Four Seasons Baltimore
Address: 200 International Dr, Baltimore, MD 21202-4650
Phone Number:
Region: United States > Maryland > Baltimore > Little Italy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Baltimore
#2 Spa Hotel in Baltimore
#2 Luxury Hotel in Baltimore
#2 Romantic Hotel in Baltimore
#3 Family Hotel in Baltimore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Baltimore 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
4 Seasons Baltimore
Four Seasons Baltimore Hotel Baltimore

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