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“Wouldn't Recomend”

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Hampton Inn & Suites Baltimore Inner Harbor
Ranked #12 of 66 Hotels in Baltimore
Certificate of Excellence
Laurence Harbor
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wouldn't Recomend”
Reviewed 29 April 2014

Much nicer hotels in Baltimore for the $. Location is kind of seedy. Was hair in our free breakfast food! Girl in kitchen does not wear hair net, gross! When I reported problem to the gentleman who was overseeing breakfast buffet, he told the girl & they laughed it off! I wouldn't stay there again. The valets & front desk people where where great.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank 808jillr808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 3 May 2014
Dear 808jillr808,

Thank you for choosing to stay at the Hampton Inn & Suites Baltimore Inner Harbor and for your comments. Please accept my sincere apologies for your experience with our complimentary breakfast. I was appalled to read your comments and truly apologize for both the incident and the reaction of the staff. Obviously this is not how I would have liked for this to have been handled. Thank you for bringing this to my attention. We have never had this kind of an issue before and I assure you that it will be dealt with.

Best regards,

William Hartman
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Pittsburgh, Pennsylvania
Level Contributor
202 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 27 April 2014

Overall, the hotel was pretty clean and the staff was friendly enough. No complaints. The room was pretty big as well. Only stayed one night for business. It is in close walking distance to the inner harbor and other neat attractions of the city.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank leahkc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 28 April 2014
Dear LeahKC17,

As a Top Contributor to Trip Advisor, your opinion is very important to us. Thank you for staying at the Hampton Inn & Suites Baltimore Inner Harbor and for your review. We are happy that you found your experience at the hotel to be a good one. We hope that you will return at some point when you can stay for more than just one night so that you can enjoy all the Charm City has to offer.

Best regards,

William Hartman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2014 via mobile

Here in Baltimore's inner harbor for a weekend business trip and was pleased to have reserved this hotel on such a busy weekend (several large conferences and conventions going on). Checking in 5 different rooms at the same time was a breeze. Staff was helpful and pleasant.

Fast forward to Saturday morning....
Received a call from front desk (staff named Jazmine) notifying me that the valet ($32 per night) wasn't paid for for Friday night. Her snippy attitude is evident in her tone of voice. My stay is through Monday morning so I figured valet would be charged to my room/card or that I could take care of it at check out. So my husband goes down to take care of the charges. I call down about 10 am to ask for some bath towels where Jazmine answers the phone with a "yeah?". I ask for the towels, she answers "sure" and hangs up. I call back and again she is short, curt, and rude. I ask to speak to her manager (Daniel - Asst. Gen. Man.???) who basically says she isn't being rude.

I thought you people were in the hospitality industry???

Traveling for business for the past 4 years and this is by far the worst service I have had at a Hilton affiliated hotel. Very disappointed with Jazmine and Daniel. They shouldn't be associated with Hilton anything. If this was my first Hampton experience, I would not stay here again.

Other staff members were extremely helpful and NICE! This hotel would be outstanding minus the two inhospitable employees. Get rid of them. Many people would be happy to have their jobs.

Stayed April 2014, travelled on business
Helpful?
1 Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 28 April 2014
Dear Theresa B.,

Thank you for choosing to stay at the Hampton Inn & Suites Baltimore Inner Harbor and for your review on Trip Advisor. Please accept my apologies that your expeience did not match the high standards that we normally pride ourselves on. I am very surprised to hear that your experience of both Jazmine and Danny was anything less than professional and pleasant.They are both very good associates and both of them receive high praise from guests on a regular basis. I will certainly be discussing your concerns with them. Although it was a very busy weekend with some particularIy difficult challenges, this should not have effected the professionalism of the service that you were provided. Again I apologize.

Best regards,

William Hartman
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Philadelphia, Pennsylvania
Level Contributor
299 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 20 April 2014

Housed in a renovated bank building, the Hampton Inn, Inner Harbor has all the amenities and facilities of a standard Hampton Inn. My room was spacious, quiet, and comfortable. The breakfast was fine. The location is very convenient for the Inner Harbor and its attractions, and the Convention Center. Recommended.

  • Stayed April 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 23 April 2014
Dear Don H,

Thank you or choosing to stay at the Hampton Inn & Suites Baltimore Inner Harbor and for your kind review of our property. We are pleased to hear that you found the comfort, the location, and our breakfast offerings to be to your liking. We hope that if your future travel plans bring you back to Baltimore that you will consider staying with us again.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

Hotel is fine and in a great location for day time activities however walking around in the evening can be a bit scary with all of the police sirens blaring and drunken and what seemed like out of control groups of people on the street.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 23 April 2014
Dear Sandra L.,

Thank you for choosing to stay at the historic Hampton Inn & Suites Baltimore Inner Harbor and thank you for your review on Trip Advisor. We are glad to hear that you were satisfied with the hotel and with the proximity to all that is "Charm City". Being located in the heart of downtown and just 2 blocks from the Inner Harbor with it's restaurants and other night life, there can be some hustle and bustle, particularly on weekend nights. While you want to be vigilant and use the same caution that you would in any other major urban area, I assure you that the neighborhood around the hotel is safe.

I hope that you will consider staying with us again should your future travel plans bring you back to Baltimore.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gastonia, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2014

This was our first time in Baltimore so we didnt know what to expect. This hotel was in close proximity to all of the Inner Harbor restaurants and shops and a short 10 minute walk to the Convention Center. The staff were friendly, the breakfast was great with a variety of items - they switched it up each morning too, which was nice. Rooms were nice and the our room was very spacious. We will definitely stay here again if we are in Baltimore!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 23 April 2014
Dear Melanie B.,

Thank you for your kind review of our property. I am happy to hear that the staff took good care of you and that you enjoyed our complimentary free hot breakfast before heading out to explore Charm City each day. Being located just 2 blocks from the Inner Harbor, we are in a perfect spot for first time visitors to Baltimore as well as for guests that are already familiar with what the city has to offer. Please do consider us again in the future should you be coming to B'more.

Best regards,
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Houston, Texas
Level Contributor
251 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 17 April 2014

This Hampton Inn has the standard amenities. The staff was polite and helpful. The location is perfect for the Inner Harbor area. The large rooms are great for the family. The lobby is very nice with free coffee and lots of seating.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FayeJ42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonInnerHarbor, General Manager at Hampton Inn & Suites Baltimore Inner Harbor, responded to this review, 23 April 2014
Dear FayeJ42,

Thank you for choosing to stay at the Hampton Inn & Suites Baltimore Inner Harbor and for your kind review of our property. As a Top Contributor to Trip Advisor your opinion is very is very important to us. We are pleased that you and your family found the location, the size of the accomodations and especially the service to be worthy of your high praise. We do have a unique little property that is within a short walk to most of the exciting things to see and do in Baltimore. The free Charm City Circulator also picks up right across the street and will take you to some of the places that are a little farther away.

Please do consider us again for any future plans that bring you to B'more.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Baltimore Inner Harbor

Property: Hampton Inn & Suites Baltimore Inner Harbor
Address: 131 E Redwood St, Baltimore, MD 21202-1225
Phone Number:
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Baltimore
#10 Romantic Hotel in Baltimore
#15 Business Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Baltimore Inner Harbor 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hampton Inn And Suites Baltimore Inner Harbor
Hampton Inn & Suites Baltimore Inner Harbor Hotel Baltimore
Baltimore Harbor
Hampton Inn Baltimore
Baltimore Hampton Inn

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