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“Never, Never Again”

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Comfort Inn & Suites BWI Airport
Ranked #55 of 67 Hotels in Baltimore
Reviewed 20 June 2014

I have stayed at this Comfort Inn in the past on trips to Baltimore - it was OK if a little shabby. This Choice Hotel chain member underwent a renovation in the spring of 2014 so I decided to try it again. Arriving with a confirmed reservation through the hotel's website, imagine my surprise when the hotel was closed and looked like it was under construction (Friday the 13th of June - not funny).. The renovation apparently took longer than planned. No signs were posted as to what to do. No notice even though they had my contact information and confirmed reservation. After speaking with the on-site renovation foreman I learned there was no one from the hotel on site. I located an adjacent Choice Hotel chain property, the Sleep Inn, and they too were undergoing room renovations. Realizing my dilemma, the front desk found a room that was almost complete (pull down paper shades, no refrigerator...) at a price less then my original room so the weekend was not a complete loss. BTW, the front desk suggested I cancel my original reservation so I wouldn't be charged for not checking in! Two calls to customer service on return home has produced no satisfaction. The latest comment was I should have received an email from the Comfort Inn's manager apologizing. Hasn't happened. Bottom line - I will never, never again use any hotel in the Choice Hotel chain.

Room Tip: Never, never stay at a Choice Hotel chain hotel.
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  • Stayed: June 2014, travelled with family
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3  Thank Will_C757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 - 204 of 205 reviews

Reviewed 4 June 2014

We stayed here for a brief visit while passing through. The staff was very helpful and informative with information about the area. The room was small but clean. It was perfect for what we were looking for.

  • Stayed: April 2014, travelled with friends
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2  Thank sspartyof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 February 2017

Thank you for taking the time to post your review. We to see you again soon!

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Reviewed 17 November 2016 via mobile
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Stayed: November 2016, travelled as a couple
Thank fernandowyllie
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Management response:Responded 23 January 2017

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Reviewed 29 July 2016 via mobile
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Stayed: July 2016, travelled as a couple
Thank YannickZoldermans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Comfort Inn & Suites BWI Airport, responded to this reviewResponded 4 August 2016

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Reviewed 30 June 2016
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  • Stayed: February 2016, travelled with family
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1  Thank mc01barroso
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Reviewed 23 June 2016
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  • Stayed: February 2016, travelled with family
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1  Thank Angel_guimaraes
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KanaHotelGroup, Manager at Comfort Inn & Suites BWI Airport, responded to this reviewResponded 25 June 2016

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Reviewed 31 May 2015
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  • Stayed: May 2015, travelled with friends
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Thank 38carine75
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GuestRelationships, Guest Relations Manager at Comfort Inn & Suites BWI Airport, responded to this reviewResponded 5 June 2015
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Additional Information about Comfort Inn & Suites BWI Airport

Address: 6921 Baltimore Annapolis Blvd, Baltimore, MD 21225-3361
Region: United States > Maryland > Baltimore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 67 Hotels in Baltimore
Price Range: £39 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites BWI Airport 2.5*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to the Comfort Inn & Suites BWI! Our hotel just completed a multi-million dollar renovation and we are now a 100% non-smoking hotel. New flooring, new paint, new decor, new furniture - from top-to-bottom this hotel is brand new. Located just 3 miles from the Baltimore Washington International Airport, we are here to make your travel to Baltimore, Washington, DC and Virginia smooth and painless. In town for a Baltimore Ravens or an Orioles game? We're just a 20 minute light rail ride from their stadiums. Avoid the parking hassles - stay with us. If your meetings are with L3 Communication, Raytheon or Ciena we are within just a few miles of them. Bringing soccer, hockey, basketball or baseball teams in to Baltimore for a tournament? Need space for a family event or class reunion? We are the perfect hotel with meeting space for all of your needs. We offer free shuttle service to BWI Airport, are just one block from the MTA Light Rail or a short ride away from Inner Harbor and all of Baltimore's sports, historical and cultural attractions. Ask about our Park and Fly Packages - we make it easy to stay at the Comfort Inn & Suite and travel from BWI. ... more   less 
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