I have stayed at this Comfort Inn in the past on trips to Baltimore - it was OK if a little shabby. This Choice Hotel chain member underwent a renovation in the spring of 2014 so I decided to try it again. Arriving with a confirmed reservation through the hotel's website, imagine my surprise when the hotel was closed and looked like it was under construction (Friday the 13th of June - not funny).. The renovation apparently took longer than planned. No signs were posted as to what to do. No notice even though they had my contact information and confirmed reservation. After speaking with the on-site renovation foreman I learned there was no one from the hotel on site. I located an adjacent Choice Hotel chain property, the Sleep Inn, and they too were undergoing room renovations. Realizing my dilemma, the front desk found a room that was almost complete (pull down paper shades, no refrigerator...) at a price less then my original room so the weekend was not a complete loss. BTW, the front desk suggested I cancel my original reservation so I wouldn't be charged for not checking in! Two calls to customer service on return home has produced no satisfaction. The latest comment was I should have received an email from the Comfort Inn's manager apologizing. Hasn't happened. Bottom line - I will never, never again use any hotel in the Choice Hotel chain.
- Official Description (provided by the hotel):
- Welcome to the Comfort Inn & Suites BWI! Our hotel just completed a multi-million dollar renovation and we are now a 100% non-smoking hotel. New flooring, new paint, new decor, new furniture - from top-to-bottom this hotel is brand new. Located just 3 miles from the Baltimore Washington International Airport, we are here to make your travel to Baltimore, Washington, DC and Virginia smooth and painless. In town for a Baltimore Ravens or an Orioles game? We're just a 20 minute light rail ride from their stadiums. Avoid the parking hassles - stay with us. If your meetings are with L3 Communication, Raytheon or Ciena we are within just a few miles of them. Bringing soccer, hockey, basketball or baseball teams in to Baltimore for a tournament? Need space for a family event or class reunion? We are the perfect hotel with meeting space for all of your needs. We offer free shuttle service to BWI Airport, are just one block from the MTA Light Rail or a short ride away from Inner Harbor and all of Baltimore's sports, historical and cultural attractions. Ask about our Park and Fly Packages - we make it easy to stay at the Comfort Inn & Suite and travel from BWI. ... more less
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