First off, I'm not a picky traveler and I realize that when you buy with a Kayak or Priceline that you're going to get what you pay for. HOWEVER...the pictures on travel websites do NOT accurately portray this horrible, run down, dangerously located property. We were supposed to stay at the Red Carpet Inn, paying for a non-smoking pet friendly room, only to find out they don't allow pets and the rooms aren't non-smoking. My hubby checked the room out while I waited in the parking lot with the doors locked (with people screaming and fighting with each other) and said we couldn't stay there. The door didn't close all the way and it stunk to high heaven of cigarette smoke.
So, the guy at the front desk, who was very snarly, didn't speak English, didn't understand anything I was asking, shuffled us off to the Econo Lodge property behind the Red Carpet Inn. Apparently, it's the same company. They're non-smoking and pet friendly. We asked to have a new receipt to state the change and he wouldn't do it and said to come back. We checked into the Econo Lodge with no paperwork and the guy just handing us a key. I asked for a receipt and he said I'd have to get it from the Red Carpet. We'd deal in the morning.
The room there was okay. Didn't smell and I could at least sleep there without keeping one eye open. It was pet friendly, so our two cats were good. Until.....one of them started playing with something...a packet...looked like a bag of M&Ms. NO...it was a pack of rat/rodent repellent. The package was compromised and I didn't know if my fur baby had done it or if a resident rat had done it. So, off we go to the Pet ER thirty minutes away. Two hundred dollars later, we had to have our baby's stomach pumped to make sure he got no rat poison. He's fine -- thank GOD! -- and the next morning when we checked out, we tried to complain to the manager. Not one to be found. We got a hand written receipt from the Red Carpet Inn saying we'd stayed there, but that was it. When I tried to explain what had happened and I was forming a complaint, the guy acted like he didn't understand me at all. Pretending not to speak English.
This was such a frustrating experience! I'm still waiting to hear from Red Carpet/Econo Lodge about reimbursement for my pet's vet bill since their "pet friendly" hotel had RAT POISON in the room.
DO NOT stay here. Not alone. Not as a family. Not as a couple. Not as a business person. Never. Don't do it. Pay more money and stay somewhere else...or just keep driving. This was a horrible experience and someone WILL be reimbursing us for what happened.
Horrible customer service, questionable clientele, nasty section of town. Avoid at all costs. I'm not exaggerating.
- Official Description (provided by the hotel):
- The newly renovated, pet friendly Red Roof Inn Baltimore Northwest is located 1 mile from Pimlico Race Course, and is close to shopping, restaurants, and museums. The Maryland Zoo in Baltimore and Oriole Park at Camden Yards are close by, Inner Harbor area is 5 miles away, and John Hopkins University is 15 miles away. When you check in, check out the newly renovated rooms that offer free WiFi, cable television, hair dryer, microwave and refrigerator. We also provide our guests with complimentary coffee in the lobby. ... more less
- Reservation Options:
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- Also Known As:
- Red Carpet Inn Baltimore Hotel Baltimore
- Baltimore Red Carpet Inn