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“Smoking room, paid for non-smoking room, no help”

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Hampton Inn Baltimore-Downtown-Convention Center
Ranked #4 of 66 Hotels in Baltimore
Certificate of Excellence
Nokesville, Virginia, USA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Smoking room, paid for non-smoking room, no help”
Reviewed 15 July 2014

When you pay over $200 a night for a room you expect at the least to get they type of room you paid for. I checked in Sunday 7/13 for a 2-night stay. When we got to our room we were overwhelmed by the smell of smoke. I immediately called the front desk to arrange to be a put in a non-smoking room as that was what I paid for. I was told that the hotel was sold out and they couldn't move me to a different room. I explained to them that since I paid for non-smoking they needed to figure something out. All they would offer is a spray that would "help with the smell" we went to the Orioles game at 8pm and when we returned the room still reeked of smoke. I called the front desk again and was told that they couldn't do anything besides spray the room again.

We woke up with awful headaches and coughs from breathing the air all night long. We were finally able to switch to a non-smoking room Monday afternoon.

This is unacceptable in my book and I wont be returning. The ladies that work the desk during the day seem bothered with any question. To be fair the young man that works the desk at night was very apologetic and a nice young man. The valets were great to, especially Keon.

Great location for Orioles fans. You are a 2 minute walk to Camden Yards and are literally next to Pickles, the Bullpen and Sliders.

Room Tip: Make sure you ask that your room is non-smoking before you go to your room since after you walk away...
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank DCG28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustapha A, General Manager at Hampton Inn Baltimore-Downtown-Convention Center, responded to this review, 16 July 2014
Thank you for taking the time to tell us about your experience at the Hampton Inn Camden Yards. I am sorry that your request for a non-smoking room wasn't accommodated. Please allow me to express my sincerest apologies.

At the Hampton Inn Camden Yards, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future

Sincerely
Mustapha Agourram
GM
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1,369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviewed 14 July 2014

Stayed here one night for a O's game! Cannot beat the location, right across the street from Camden with alot of good pub options right there for before & after the game. Staff was friendly and helpful, especially the valet staff. Would definately stay again. Inner Harbor is about a 10-15 min walk with bus service available 1 block over. Would also work for a Ravens game.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank joyb82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustapha A, General Manager at Hampton Inn Baltimore-Downtown-Convention Center, responded to this review, 16 July 2014
Thank you very much for taking time to review out hotel. We are thrilled to read that you had a pleasant stay with us. Thank you for choosing our hotel for the Orioles games.
We look forward to extending our best hospitality to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2014 via mobile

Stayed for extended weekend for baseball games. Location is right across the street from camden yards! Best thing hotel has going for it.
Four bars attach right to hotel which is great for pre game tailgating. Don't try and take car out prior to games though as traffic makes it difficult. Also valet service? Not needed. 30 dollars a day for parking is ridiculous. No discount offered even while staying at hotel.
10 minute walk to inner harbor which isn't bad at all. 35 minute walk to fells point which is best night seen in baltimore.
The rooms are spacious and comfy. Not much a view unless you get room facing stadium but even though it was asked and we checked in early, was not giving. Room blinds not dark enough and can hear all street traffic from rooms. Not great if light sleeper. Morning breakfast typical free continental.
All in all not a bad stay. Again location great for ballgame, if looking to stay near harbor though have other locations we would try. Would we return...? Only for a good deal. Wouldn't go out of our way though to make it happen

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alijabber3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustapha A, General Manager at Hampton Inn Baltimore-Downtown-Convention Center, responded to this review, 13 July 2014
Thank you for taking the time to tell us about your experience at the Hampton InnCamden Yards. We very much appreciate your comments regarding your stay and our location. It is always a pleasure to receive positive feedback.
Our hotel prides itself on delivering exception service to each and every guest. The parking lot is owned and operated independently, but they stand by the same set of standards as we do.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Best Regards
Mustapha Agourram
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elkton, United States
1 review
Reviewed 10 July 2014

This Hotel is great for baseball fans as it is directly accross from the field. Also great central location for getting to other site seeing points in Baltimore. Parking is expensive but rooms are very comfortalbe. Being able to speak spanish would be an asset to your stay as most of the kitchen and cleaning staff speak little to know english.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Joel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustapha A, General Manager at Hampton Inn Baltimore-Downtown-Convention Center, responded to this review, 11 July 2014
Thank you very much for your feedback about your recent stay with us. I'll be sure to share it with my team.

Thank you
Mustapha Agourram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bluemont, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 9 July 2014

Absolutely perfect place to stay for an Os game. Valet parking is stupendous, but don't be in a hurry to get checked in...they only had one front desk person on a busy night. And it can be complicated to get there when the streets are blocked off for a game, but once you're there, it's an oasis.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustapha A, General Manager at Hampton Inn Baltimore-Downtown-Convention Center, responded to this review, 10 July 2014
Thank you for sharing your experience at the Hampton Inn Convention Centre. We are pleased to read your feedback.
We hope your next visit will be as pleasant as the previous one
Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 July 2014

Excellent location for downtown Baltimore and the sports venues, especially Camden Yards, which is right across the street. Very convenient to the highways connecting south to Washington, DC, and north to New York, Philadelphia, etc. Decent sports bars nearby. Not so near the Harborplace area, however.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Allen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustapha A, General Manager at Hampton Inn Baltimore-Downtown-Convention Center, responded to this review, 10 July 2014
Thank you so much for staying at the Hampton Inn convention centre and taking the time to review our hotel. I am so glad you had a wonderful stay and that you enjoyed everything at our hotel

Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Baltimore-Downtown-Convention Center

Property: Hampton Inn Baltimore-Downtown-Convention Center
Address: 550 Washington Blvd, Baltimore, MD 21230-2209
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Baltimore
#3 Business Hotel in Baltimore
#4 Family Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Baltimore-Downtown-Convention Center 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Within walking distance to many of downtown Baltimore's main sites, including Oriole Park at Camden Yards, The Convention Center, University of Maryland Medical Center, this hotel provides comfortable accommodations and modern amenities, in the heart of the city. Guests can also visit the nearby Babe Ruth Museum, the B & O Railroad Museum, M&T Stadium and the exciting Inner Harbor. Guests at the Baltimore Downtown Convention Center Hampton Inn can also relax on comfortable Cloud Nine beds and enjoy in-room movies on flat-screen TVs. The hotel also offers a delicious free hot breakfast as well as wireless internet access and free guest laundry services ... more   less 
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Also Known As:
Hampton Inn Baltimore Downtown Hotel Baltimore
Hampton Inn Camden Yards
Baltimore Hampton Inn

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