When you pay over $200 a night for a room you expect at the least to get they type of room you paid for. I checked in Sunday 7/13 for a 2-night stay. When we got to our room we were overwhelmed by the smell of smoke. I immediately called the front desk to arrange to be a put in a non-smoking room as that was what I paid for. I was told that the hotel was sold out and they couldn't move me to a different room. I explained to them that since I paid for non-smoking they needed to figure something out. All they would offer is a spray that would "help with the smell" we went to the Orioles game at 8pm and when we returned the room still reeked of smoke. I called the front desk again and was told that they couldn't do anything besides spray the room again.
We woke up with awful headaches and coughs from breathing the air all night long. We were finally able to switch to a non-smoking room Monday afternoon.
This is unacceptable in my book and I wont be returning. The ladies that work the desk during the day seem bothered with any question. To be fair the young man that works the desk at night was very apologetic and a nice young man. The valets were great to, especially Keon.
Great location for Orioles fans. You are a 2 minute walk to Camden Yards and are literally next to Pickles, the Bullpen and Sliders.
- Official Description (provided by the hotel):
- Within walking distance to many of downtown Baltimore's main sites, including Oriole Park at Camden Yards, The Convention Center, University of Maryland Medical Center, this hotel provides comfortable accommodations and modern amenities, in the heart of the city. Guests can also visit the nearby Babe Ruth Museum, the B & O Railroad Museum, M&T Stadium and the exciting Inner Harbor. Guests at the Baltimore Downtown Convention Center Hampton Inn can also relax on comfortable Cloud Nine beds and enjoy in-room movies on flat-screen TVs. The hotel also offers a delicious free hot breakfast as well as wireless internet access and free guest laundry services ... more less
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- Also Known As:
- Hampton Inn Baltimore Downtown Hotel Baltimore
- Hampton Inn Camden Yards
- Baltimore Hampton Inn