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“Dirty first room, glitchy tv second room, but great location and service”

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SpringHill Suites Baltimore Downtown/Inner Harbor
Ranked #34 of 67 Hotels in Baltimore
Certificate of Excellence
Reviewed 29 July 2012

Checked in friday night using points. weekend of Otakon, a soccer game at M&T and 3 Orioles games. I used the valet first night due to the madness then moved to the $19 garage on lombard.
First room smelled like garbage which I found in bags under the wet bar sink. they sent me a second key, but no help to move to another room which overlooked the road construction. I had used the valet/ bell staff to get there, so could have used a cart.
The desk manager sent a gift bag and called twice to apologize, which I appreciate.
The second room was nice except it overlook the road construction on lite street (which starts every morning a 7:30 andI know is not Marriott's fault) and the tv's would periodically "access information" and reset at full volume to the hotel starting channel. This was irritating during the olympic opening ceremonies and seemed to correct itself by saturday.
The people who do the breakfast buffet deserve a medal for dealing with all the extra people over the weekend. They were patient and I was impressed with the detailed cleaning on Sunday after everyone left. They have a nice variety.
Architecturally, the hotel is very interesting. An old bank and the conference room in the basement is the old vault.

Room Tip: if there's too much competition because of baseball games, eat on water street down the alley ju...
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  • Stayed: July 2012, travelled with family
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Thank xsiron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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347 - 353 of 461 reviews

Reviewed 18 July 2012

The Springfield Suites is perfectly located just a few blocks from the waterfront and has wonderful historic details from the lower lobby to the presidential floor. The staff is super friendly and went above and beyond to be helpful and accommodating. The rooms are huge and clean, as well. Bottom line is where else can you find huge rooms in a city without having to pay an arm and a leg? I will definitely be going back!

  • Stayed: July 2012
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2  Thank KKDennison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2012

We needed a last minute hotel. Reserved on Thursday stayed on Friday. Everyone was nice, Suite was clean, cool, and spacious, 2 Flat Screens. Breakfast was very nice, didn't leave hungry. Valet Parking is expensive, we alway park in a garage on Guilford and Baltimore, when we go to Camden Yards for a game, $5.00 after 5:00pm and on weekends. It's a bit of a hike to the Yard, but cheap and easy to get out of Baltimore from. This garage is only 2 blocks from the hotel, drop off your bags and then go and park at Baltimore St. and Guilford. We did not experience any noise from the street,infact it was one of the most peaceful nights that I had in a hotel. Make sure you go down to the basement, and take a look at the old Bank Vault, very cool.

Room Tip: We were on the 2nd floor on Street side, and we heard on noise.
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  • Stayed: July 2012, travelled with family
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1  Thank Laurie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2012

We booked a 2 room suite for an out of town Bachelorette party, the room was perfectly suited to having a small (6-8) group of people gather in the sitting area. A refrigerator, cabinet and sink were also in the outer room. Our floor also had tables, chairs and couches in the hallway in the event we didn't fit. The rooms were spacious, as were the bathrooms. Both were clean and updated.

The staff also went above and beyond for us during our stay! The Night Auditor came up personally to inspect the thermostat when we had a problem with the AC, then followed up with fans while we waited for the problem to be corrected. He was also very quick to provide information on the area, provide extra blankets and toiletries and even took a quick photo of our group. Additionally one of the night security officers (they employee several off duty police officers) escorted a female member of our party to her car in the middle of the night.

A complementary breakfast was provided to everyone including juice and coffee selections, breads, muffins, and fruit as well as oatmeal, rotating hot items and waffle batter and irons. The coffee and water station in the lobby is available all day and refreshed regularly.

The SpringHill Suites is also within easy (4-10) minutes from several locations in the Inner Harbor depending on your preference. We went to a light dinner at 17 Light, just up the block and didn't have to worry about a cab! Overall we could not have been more pleased with our decision to stay at this hotel for the cost and amenities it provided.

  • Stayed: July 2012, travelled with friends
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Thank Cewilliams115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2012

Convenient location to Inner Harbor and to catch the Charm City Circulator to surrounding neighborhoods. We were on the 3rd floor front and it was a little noisy in the evening with sirens and delivery trucks at 6:00 am. As far as the neighborhood, we were only out in daylight but felt perfectly safe.

  • Stayed: July 2012, travelled as a couple
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1  Thank Quilter20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thank you for your review of SpringHill Suites by Marriott Baltimore Inner Harbor. I greatly appreciate your feedback and thank you for staying with us. If I can be of any further assistance, please do not hesitate to contact me.

Thank you.

Jason Curtis
General Manager

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Reviewed 3 July 2012

Moved into this hotel for 2 nights due to a power outage. Although I've stayed at many higher-end hotels in Baltimore, I actually really liked this Springhill for the uniqueness it offers. This location has seen many changes of the years, from bank to Gucci to office to hotel and it was a pleasent surprise to find some Easter eggs nestled about the property, this really gave it some standout flair to me. Probably will not stay again, as I'm more of a full-service hotel guy, but hey if the Four Seasons is booked again I could see myself getting a room here just for the comfort and local flair. $32 for overnight valet felt a little high, but the service more than made up for it.

  • Stayed: June 2012
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Thank EDanielC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thank you for your recent review of SpringHill Suites by Marriott Baltimore Inner Harbor. I really appreciate the very honest review. We know we're a "Modern Essentials" brand by Marriott, but our customer service is one thing that we're very proud of....and we do our best to give the Four Seasons a run for their money in the customer service department! :)

Sorry you had to stay with us under such circumstances, but we hope all is well now.

Please visit again soon!

Jason Curtis
General Manager

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Reviewed 15 June 2012

Valet service $32/day. Average price. A necessary evil in a big city. Hotel location in super! Only 2 blocks from the Inner Harbor. Room was on the 9th floor, view was of building in repair. Room was very clean but no wow factor. Bed was comfortable and room was not too hot or cold. (a real plus for many hotels, especially the older ones). Breakfast was adequate. Daily hot was the same. I would recommend more fruit and oatmeal/cereal selections. No pool or spa. The staff were very friendly. Would stay here again.

Room Tip: Try to get a room above the 5th floor.Street noise can be an issue
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  • Stayed: May 2012, travelled as a couple
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Thank MsKarenNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Baltimore Downtown/Inner Harbor

Address: 120 E Redwood St, Baltimore, MD 21202-1207 (Formerly SpringHill Suites by Marriott Baltimore Inner Harbor)
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#16 Romantic Hotel in Baltimore
#34 Business Hotel in Baltimore
#34 Family Hotel in Baltimore
Price Range: £91 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Baltimore Downtown/Inner Harbor 3*
Number of rooms: 99
Official Description (provided by the hotel):
The SpringHill Suites by Marriott Baltimore Inner Harbor Downtown Hotel provides spacious suites 25% larger than comparably priced hotel rooms with complimentary internet and a daily breakfast buffet. We are a short 10 miles from the Baltimore-Washington International Airport (BWI) and within walking distance of Inner Harbor and the Baltimore Convention Center. The SpringHill Suites Baltimore Hotel is near several of the area's most exciting points of interest including Harborplace Baltimore, Ravens Stadium, The National Aquarium, Camden Yards and Harbor East. SpringHill Suites is located on the Purple Line, which provides free transportation to Penn Station and the historic Mount Vernon and Federal Hill neighborhoods. ... more   less 
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Also Known As:
Springhill Suites By Marriott Baltimore Inner Harbor Hotel Baltimore
Springhill Suites Baltimore Downtown

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