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“Perfect Location for visiting inner harbor”

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Brookshire Suites Inner Harbor, BW Premier Collection
Ranked #20 of 66 Hotels in Baltimore
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect Location for visiting inner harbor”
5 of 5 bubbles Reviewed 27 August 2014

We really enjoyed our stay at the Brookshire! We couldn't ask for more! Hot breakfast included...The staff was extremely courteous and helpful...Discount aquarium tickets were available for guests...The location was perfect, being right downtown, a block from inner harbor. There is also a parking garage right across the street that allows overnight parking, and you can reserve it by using parkingpanda.com. And, although we should have brought ours, they allow dogs of all sizes! Everything was so convenient! We will definitely be staying there again!

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TrucAnh E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, Front Desk at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review, 28 August 2014
TrucAnh E-

Hi, It's Yolanda from the front desk. Just wanted to send you a quick note to say "thank you" for reviewing us.

I'm glad you had a great time at the hotel and in Baltimore. Thank you for comments about the staff. We really appreciate the recognition.

Thanks for spreading the word about the hotel and for choosing us!

See ya soon.
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589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

The room my friends and I stayed in was much larger than expected (a king sized bed with a pull out couch) and was just as nice as the pictures online. We were constantly greeted by amazingly kind and friendly employees every time we entered and left the establishment, especially the General Manager Jason Curtis. He was actually the one who mentioned to me to write a review on trip advisor, and I NEVER write reviews. He actually chased after me and my friends as we were leaving the hotel just to recommend to us one of his favorite noodle restaurants, it touched my heart. There were a few additional fees that i did not know of until i checked in, but it was nothing too big.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review, 27 August 2014
Kevin G,

Thank you for the review...your FIRST review! How does it feel? :)

I'm glad you guys had an enjoyable stay in Baltimore. There are so many fun unique things to do and so many non-branded restaurants to explore. We're pretty lucky to have so many great options for dining.

Thanks again for the review. I hope to see you again on your next trip to Baltimore.

Stay Safe.

Jason
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Honesdale, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

Nice place excellent staff nice value 1 block from harbor not a newer hotel but very nice walking distance to all inner harbor activities very helpfully staff let us in early could not do enough parking valet excellent go in and out with your car as you want ..2 thumbs up

Room Tip: Harbor view not on the harbor a block away some rooms have a view excellent staff
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Juliejim2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review, 25 August 2014
Juliejim2014,

Thank you for your review of Brookshire Suites!

I am glad we were able to check you into your suite early so that you could spend more time in the Harbor. How was the renovation? While we're not a 'new' hotel, we did recently renovate all of our sleeping rooms.

Thanks for visiting with us. We hope to see you again in the future.

Jason
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Philadelphia, Pennsylvania
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

We first visited the Brookshire Suites a couple of years ago prior to the renovations. At that time the facilities were adequate and the service was very good. This time they have stepped up their game in every aspect of customer experience. The newly renovated rooms are very comfortable and the level of service was unmatched. Upon check-in we were asked if we were celebrating a special occasion. When I mentioned that we were celebrating our anniversary we were immediately upgraded to a nice roomy two-room suite. While our suite was quite nice despite a rather small bathroom, the real reason to stay at this hotel is the outstanding staff. Everyone we encountered greeted us with a smile and an offer of assistance. They were so eager to please that I felt a little guilty for not needing any help. With its reasonable rates, Inner Harbor location, nicely appointed rooms and excellent service, I can't imagine a better hotel option than the Brookshire Suites.

Room Tip: Choose an upper floor as Baltimore's traffic noise and vibrations from passing trucks might dist...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank bonketoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review, 25 August 2014
bonketoo,

Congratulations on your Anniversary!

Thank you for commenting about the renovations and the service from the staff. We understand there are many options and appreciate you choosing Brookshire Suites. Every hotel has beds, showers, etc....but not every hotel has OUR TEAM!

Thank you for taking time to comment. We hope to see you again on your next anniversary!

Jason
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Mason
Level Contributor
163 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 22 August 2014 via mobile

Boutique hotel with great service,, comfortable rooms, and amazing location.Brookshire is 1 short bloch from Inner Harbor and everything that's there!
Be aware of the required $9.95 daily fee for breakfast & phone, as well as high valet rates. However, there an easy tradeoff for a hip downtown hotel.

Stayed August 2014, travelled as a couple
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Island Heights, New Jersey
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 21 August 2014

Located a short walk to the Inner Harbor, room was large and comfortable. Staff was very friendly. "Free" breakfat was just ok. Valet parking was efficient and helpful.
But, I do not like extra charges, a $9.95/day for bottled water and the breakfast would have been acceptable if I was told in advance. Drain stopped in bathroom sink did not work. The room lacked a reading lamp for the lounge chair and their tv cable net did not carry the home baseball team.
If you plan to use valet parking, turn right at the corner just as you get to the hotel to avoid a long trip around a series of one way streets and allies.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank BobHorn818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review, 22 August 2014
BobHorn818,

Thank you for your review of Brookshire Suites. I do appreciate your feedback.

I am sorry you felt the $9.95 Destination Fee was "hidden". We do our best to ensure that this fee is fully disclosed. It is disclosed on our website, on our confirmation email letters, advised of at the time of reservation and all of our partners disclose the fee on their websites as well. In addition, we post the notice at the front desk so that there isn't any confusion as to what is included in the fee. I'd appreciate any feedback on other ways to advise guests of this fee.

The Destination Fee was actually created to be a cost savings for our guests. You know, most hotel charge per local and long distance domestic telephone call. We include this in our DF. Most hotels charge $4 - $5 per bottle of water in your room. We include this in our DF. Most hotel charge for a breakfast, per person, while we include breakfast for everyone in the suite for one fee of $9.95. Where can a family of four eat breakfast for $9.95? We've bundled all these fees together to help our guests save money and it isn't intended to be a hidden surprise. We're very open and honest about the fee.

Thank you again for choosing Brookshire Suites. I do hope to see you again on your next trip to Baltimore.

Jason
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Ruther Glen, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

The Brookshire Suites is a home away from home!! What keeps me coming back? The experience! The staff is extremely friendly and provides superior customer service. Yolanda will greet you every morning with a smile that not only starts your day, but her positive energy takes you through your day. Tyler, Kelly, Melinda and Aaron brings it home with a warm welcome back in the afternoon. The renovations, including the Red Bar, provides a relaxing experience. Steve, the bartender is awesome! Blair and Linda in housekeeping both share my high expectations of a clean space and always greet me by name and with a smile. Frank in maintenance and Jason, the GM, do a great job with making sure that the hotel is comfortable for their guest. Brookshire is an awesome place to stay. -SP

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Sabrina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason C, General Manager at Brookshire Suites Inner Harbor, BW Premier Collection, responded to this review, 22 August 2014
Sabrina P,

Thank you so much for the great review! Wow! We really appreciate your loyalty and the relationship we've developed over the year you've been staying with us.

Thank you so much. See you soon.

Jason
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Additional Information about Brookshire Suites Inner Harbor, BW Premier Collection

Property: Brookshire Suites Inner Harbor, BW Premier Collection
Address: 120 E Lombard St, Baltimore, MD 21202-5541 (Formerly The Brookshire Suites Inner Harbor, Best Western Premier Collection)
Phone Number:
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in Baltimore
#19 Business Hotel in Baltimore
#22 Family Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Brookshire Suites Inner Harbor, BW Premier Collection 3*
Number of rooms: 97
Official Description (provided by the hotel):
A Contemporary Downtown Baltimore Hotel, The Brookshire Suites, BW Premier Collection, is a blended combination of Baltimore's urban spirit and the vibrant energy that comes from its community. We have crafted a lifestyle boutique hotel that welcomes you to Baltimore. Industrial elements, bold black and white photographs of local artists and street inspired art celebrate the creativity and speak to the hotel's artistic and unique feel. Charm City is alive and on the walls, thanks to local artist, Michael Owen the creator of the Baltimore Love Project. The lobby is home to RedBAR, where you can experience the local flavors of Baltimore by enjoying coffee, craft beers and local wines. Settle into the communal space and enjoy light conversation with fellow travelers or play board games while enjoying music. ... more   less 
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Also Known As:
Brookshire Hotel Baltimore
Brookshire Suites

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