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“Never Again”

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Doubletree Inn at The Colonnade
Ranked #23 of 66 Hotels in Baltimore
Certificate of Excellence
Houston, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Never Again”
Reviewed 3 April 2014

Stayed one night, room smelled of cigarette smoke, numerous maintenance issues in the room. Staff generally un-interested in finding a solution. Internet speed was worse than dial-up, even in the business center. Towels were torn and paint peeling from door frames in bathroom. A warm cookie is supposed to make me feel better??

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 12 November 2014
thank you for taking the time out to share your experience with us with the details of the isues in your room, that is not our standard and i am very sorry you encountered your room that smells like smoke we are working harder to make sure our policy for smoking in the rooms are stern for those who cant obey the rules. I sincerely apology again that we could not exceed your expectations. We will love to see you again in the future so we can make it right.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
Ocean Springs, Mississippi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

The hotel staff is excellent. The warm chocolate chip cookie was a great greeting after about 4hrs of flying. Brandon and George are 2 of the concierge at the Colonnade, they are always very helpful and greet me daily with a smile. I would recommend this hotel to anyone needing to have the prefect stay in this area.

Room Tip: I like the rooms on the second floor best.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Civenna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 2 April 2014
Thank you for the kind words, Brandon and George are two of our newest members and they have been a phenominal addition to our team! The warm Doubletree cookies are the best, and the haulmark of our brand. We look forward to seeing you back soon and appreciate your business.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ponte Vedra Beach, United States
1 review
Reviewed 30 March 2014

Excellent staff and facility; everyone very helpful; no complaints. Parking area very easy in and out. Location close to wedding attended. Observed several security personnel in area of John Hopkins--was reassuring. Hotel staff helpful with location and maps.

  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Orris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 31 March 2014
Thank you for the kind words about our hotel, and hopefully you enjoyed the wedding you attended. Our hotel is definitely in one of Baltimore's safest areas due to Johns Hopkins and their security team, doing a great job. We hope to see you back soon.

Steve
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Rye, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 March 2014

I was there with my wife and son visiting Johns Hopkins university. We had a suite that was $300 a night and it ended up being on the second floor. My son slept on a pull out couch bed that was all-spring zero-bed. There was dirt on the floor of the shower and the lighting was quite poor.
The best thing about the hotel was the vegetarian restaurant right across the street where we had dinner and breakfast the next morning. Johns Hopkins is a great school!

  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Russell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 31 March 2014
I am sorry to see you did not enjoy your stay, I would love to further discuss your stay, please feel free to email me at Steve.Nyitrai@hilton.com.

Steve
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Houston, TX, United States
1 review
Reviewed 27 March 2014

Mr. Michael Francischelli and the front desk staff did an excellent job. The room was very clean, quiet, and comfortable. Saturday Brunch was varied and delicious. This is the second time I've stay here and both experiences have been wonderful.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 31 March 2014
Thank you for choosing the Colonnade while you visited Baltimore. I appreciate the kind words about Michael and the front desk staff, Michael has been with us since December and doing a FANTASTIC job! I am biased, but I must agree our culinary team does a great job on all meals, but our Sunday Brunch is even better! Thanks again and we hope to see you soon.

Steve
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Westlake, United States
1 review
Reviewed 27 March 2014

The people were friendly, the location was perfect for our College Visit to Loyola of Maryland. The restaurant in the hotel was excellent! The beds could have been a little more comfortable, but over all it was fine!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 31 March 2014
Thank you for your response, we are so glad you enjoyed your stay! I hope you enjoyed your tour of Loyola University, it is a great school! Hopefully you will be regulars with us for the next four years, if you need anything please do not hesitate to reach out to us.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, BC, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 26 March 2014

My husband and our two teens stayed at the Inn for 5 nights in March 2014. We arrived around 8 pm to be checked in quickly and given delicious warm cookies. Our room included breakfast each morning -- the continental buffet includes cereals, hot oatmeal, muffins, bread and bagels, croissants, yogurt, fresh fruit and fruit salad, plus coffee, tea and a variety of juices. The rooms are spacious and quiet inside, the beds comfortable, and the bathrooms very clean and well stocked. But it's really the staff who make the stay at the Inn special -- they are friendly, extremely helpful and always busy sweeping the floors, tidying the lobby, greeting guest and offering a smile to all who walk by. The hotel is across the street from the Johns Hopkins campus and just around the corner from several good restaurants (the hotel recommended the Ambassador -- fantastic Indian food in a cool apartment lobby about a block and a half away.... Definitely recommend the Inn and a big thank you to the staff for making us feel so welcome during our stay.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skeenyvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
snyitrai, General Manager at Doubletree Inn at The Colonnade, responded to this review, 31 March 2014
So glad you enjoyed your 5 day stay with us and our warm Doubletree cookies, they are the best. I am glad you were able to experience the hospitality our staff show to try and make every guest feel like family. The restaurant has some incredible local favorite specials as well as the normal favorites, Ricardo and the Chef make every meal feel like home cooking. We hope to see you back soon.

Steve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Inn at The Colonnade

Property: Doubletree Inn at The Colonnade
Address: 4 W University Pkwy, Baltimore, MD 21218-2387
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Baltimore
#29 Business Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Inn at The Colonnade 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Richly appointed in European style, our guest accommodations positively envelop you in luxury and comfort. All 125 guest rooms and suites feature Biedermeier-inspired furnishings, two phones with data port, hairdryer, coffee maker, ironing equipment, and On-Command Video with first run pay-per-view movies. ADA compliant rooms available. ... more   less 
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Also Known As:
Doubletree Inn At The Colonnade Hotel Baltimore
Doubletree At The Colonnade
Doubletree Hotel Baltimore

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