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“Could not have asked for a more accomodating, helpful staff”

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Doubletree Inn at The Colonnade
Ranked #23 of 66 Hotels in Baltimore
Certificate of Excellence
tampa fl
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Could not have asked for a more accomodating, helpful staff”
5 of 5 bubbles Reviewed 19 January 2010

It was the purchase of a certificate at a charity event that led us to consider this hotel for our annual ‘girls getaway’ weekend. The hotel had a spa, a restaurant and is near BWI, so it seemed it would be a great place for us to relax and enjoy our weekend together. As the weekend for our getaway drew near we called to schedule our spa appointments only to learn the spa was temporarily closed. Once the hotel staff learned the purpose of our trip they were exceptionally accommodating in finding us the perfect space in the hotel to relax and enjoy our time together. We started and ended each day in the hotels restaurant where the food was excellent and the staff very friendly and attentive. Our planned spa time went to shopping and sightseeing at Baltimore’s Inner Harbor and Fells Point. We had a wonderful weekend and were very pleased that each and every staff member that we encountered was graciously accommodating and made us feel very welcomed in their hotel and restaurant.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caroltampabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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990 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Salisbury
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 January 2010

I recently stayed at the Inn at the Colonnade in Baltimore the night before my surgery at Union Memorial. The staff treated us extremely well. Warm cookies were given to us on our arrival. We had to have our car brought to us the following morning at 5:20 a.m. to go to Union Memorial Hospital. The valet parking was extremely helpful and the valet even wished me well with my surgery. Great customer service. The rooms were beautiful. Starbucks coffee in the room. Hopefully, my next visit will be for leisure and not medical related. Awesome hotel and staff.

  • Stayed December 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 11 January 2010

I used to love this hotel. I went to Johns Hopkins in the mid/late 1990s and this hotel was great, five-star restaurant, elegant rooms, top-notch staff. What the heck happened? The restaurant where I had the continental breakfast with my wife offered grey-colored bananas, highly watery oatmeal, and the server delivered our coffee and told us if we wanted milk we'd have to get up and get it ourselves from the bar - do we carry our full coffee cups across the room to the milk and then back? or go across the room, get the silver milk pitcher, bring it over to our coffee, and then back to the bar, and then walk back to our table? Not only is this not fancy, it's crazy. The heat in my room blew from a vent in the side/top of the ceiling directly on my head the whole night. The room decor looked old. The only saving grace was a really nice front desk lady.

Stayed January 2010, travelled as a couple
Helpful?
Thank JJF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abingdon, Maryland
Level Contributor
223 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 bubbles Reviewed 1 January 2010

I stayed at this property as part of a New Years Eve package that included a 5-course dinner at Alizee and $59.00 for a king size suite. The dinner and service at Alizee was impeccable as was the case when we dined there for Thanskgiving. However, the Doubletree check-in service left much to be desired. The gentleman who checked us in was unimpressive and we simply felt unwelcomed. The room was acceptable, but we were disappoined that the king size suite did not contain a refrigerator (as is custom in all of the Hilton King suites I've stayed). On New Year's Day we awoke to barely have hot water to shower and used it as an opportunity to share a shower. I reviewed my bill to find I was charged $24.99 for valet service that was included as a part of the package. This was removed from my bill, again by a staff member who again was unfriendly and seemed bothered by my request to have the charge removed. As a Hilton Honors Status Member, not a property I would ever recommend.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ladyinmaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
1 review
5 of 5 bubbles Reviewed 23 December 2009

The hotel was a bit off the highway - but with the GPS, it is easy to reach. The lobby was decorated BEAUTIFULLY for the holidays and the staff was very friendly when I arrived, late in the evening. I was greated with a warm chocolate cookie (their trademark) and two friendly faces at the registration desk.
My room was luxurious leading me to wonder what the rate was - $85.50 for the night with AAA! The bed was so comfortable I never turned during the night. Absolutely beautiful, and I have every reason to return!

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephnickAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teaneck
2 reviews
5 of 5 bubbles Reviewed 17 December 2009

Mr.. Milton DeVaughn, your Front Office Manager, is a professional and wonderful employee who we are hoping you value very much. He’s in the hospitality business and it must be his vocation because he’s spot on! He welcomed us with a sincere smile, when I shook his hand to thank him for the cookie, his good service and quick check-in, he noticed my hands were cold from the winter air and he began warming them and again, with a warm smile. How personable this professional is. He is naturally charismatic along with being charming; he was concerned with our comfort, he’s a sincere gentleman my husband and I think, and Milton gave us the wonderful room of #321 and we were quite happy in that room. The way an employee can be rewarded for such service is most certainly with comments and encouragement but also bonuses, raises and title changes. This man is worth you investing in. Please value and take care of this very excellent employee. Thank you for your time, Kathy & Joe

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeaneckKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colorado
2 reviews
5 of 5 bubbles Reviewed 10 December 2009

Sending our daughter off to college for the first time is an exercise in letting go. We originally stayed at the Colonade back in August as a family (when dropping our daughter off for her freshman year at JHU). During our week long stay, we became friendly with many of the staff members at the hotel. The hospitality extended by the employees made us feel welcome in a city that can otherwise feel big and intimidating to people like us who come from a small town. One of the employees who made our stay most enjoyable was Paul Masai. He greeted us with a smile and warm cookies every day of our stay and seemed genuinely concerned and attentive as to how our stay was going. Since the Colonade is right across the street from the JHU campus, we talked with Paul about the possibility of having our daughter stay at the Colonade during stressful times (e.g., during finals) so that she could have a brief respite from the chaos of dorm life and get a restful night's sleep on occassion. Paul told us to call him anytime and he would personally make sure that her visit was nothing short of relaxing. With finals week ahead of her, we decided to book a stay in December and as promised we contacted Paul to let him know when our daughter would be arriving. Paul returned our call right away and he assured us that he would make sure that everything was taken care of when she arrived. True to his word, Paul not only made sure that our daughter's stay was restful, he also put her safety first by reserving her a room on an upper floor in a non smoking room, with no adjoining rooms. Paul arranged the perfect room for her where it was quiet enough for her to study and where she felt safe. My husband, our daughter and I are so grateful for the extra care and attention that Paul (and his staff) gave to our daughter during her stay. It is comforting to know that even though she is far away from family, there are kind people (such as Paul and staff) who care enough about others to make sure that they provide a safe and restful environment for their patrons at the Doubletree Inn at the Colonade. Many thanks to Paul for arranging such a comfortable stay for our daughter.

  • Stayed December 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckpost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree Inn at The Colonnade

Property: Doubletree Inn at The Colonnade
Address: 4 W University Pkwy, Baltimore, MD 21218-2387
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Baltimore
#29 Business Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Inn at The Colonnade 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Richly appointed in European style, our guest accommodations positively envelop you in luxury and comfort. All 125 guest rooms and suites feature Biedermeier-inspired furnishings, two phones with data port, hairdryer, coffee maker, ironing equipment, and On-Command Video with first run pay-per-view movies. ADA compliant rooms available. ... more   less 
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Also Known As:
Doubletree Inn At The Colonnade Hotel Baltimore
Doubletree At The Colonnade
Doubletree Hotel Baltimore

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