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“Not special” 3 of 5 bubbles
Review of Royal Sonesta Harbor Court Baltimore

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Royal Sonesta Harbor Court Baltimore
Ranked #7 of 66 Hotels in Baltimore
Certificate of Excellence
Ringwood, NJ
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not special”
3 of 5 bubbles Reviewed 5 June 2012

We spent one night at this hotel on our way home from Virginia. The hotel was in the process of changing from an Intercontinental Hotel to a Royal Sonesta Hotel on the day we arrived. While I can't fault the staff for the apparent discord and confusion during the changeover, I found their customer helpfulness less than helpful. Our room was adequate, not special, with an unpleasant view of a parking lot. There were no trash pails in the room or bathroom and no ice bucket. We were greeted by $5.00 bottles of water for sale in the room. There were no informative brochures available at the concierge when we asked. We had a breakfast credit but were told we could not have the breakfast buffet, only able to order off of the regular menu.
On the positive side, dinner at the Brighton Restaurant was quite good and Ashley, our server, was outstanding as were Marion, our server for breakfast and Zoe and Joshua, baristas at the Illy espresso bar adjacent to the lobby. Henry the bellhop was helpful and efficient. The location, directly across the street from the science center is unbeatable.

  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jepagey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, 27 June 2012
Thank you for your feedback on your visit to the Royal Sonesta Harbor Court Baltimore. Please accept our apology for the inconveniences you experienced. As I read your comments I completely understand your frustration with the service. As you mentioned we were in the middle of a conversion and it was a very hectic time, although the staff tried their best to make everyone feel at home. Your feedback is helpful in the sense that this will give us a better understanding when it comes time to renovate our rooms.

I am glad to hear that there were some positive notes during your visit. I will be sure to pass along your comments to Ashley, Marion, Zoe and Joshua. They will be delighted to hear that your interaction with them was a pleasant experience.

Thank you.

Regards,
Diane Waite
Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,364 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (396)
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English first
Covington,VA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 June 2012

We stayed here April 1-4. After a long and late arrival by train this was a wonderful finish to the day. Our room had a view of the Harbour and was average size. We ate breakfast in the coffee shop each morning before our daily activities and after a long day of walking the pool and hot tub was most welcome to relieve our feet and muscles. We will stay here again when we return to the city, because it id so convenient.

Room Tip: The extra price for the view is worth it!
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  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrclean1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Sonesta Harbor Court Baltimore

Property: Royal Sonesta Harbor Court Baltimore
Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Baltimore
#4 Romantic Hotel in Baltimore
#4 Luxury Hotel in Baltimore
#7 Family Hotel in Baltimore
#20 Business Hotel in Baltimore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Royal Sonesta Harbor Court Baltimore is ideally situated on the picturesque waterfront of the Inner Harbor. The hotel is a short walk from the downtown business district and the city's best attractions, including the National Aquarium, Oriole Park at Camden Yards, American Visionary Arts Museum, The Maryland Science Center and historic Federal Hill. ... more   less 
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore

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