I booked my stay at this hotel through Priceline and was treated like a second class citizen from beginning to end.
First off, let me say that by booking through Priceline, I only saved about $20 per night. Had I known it would affect my experience to this degree, I would have paid full price and booked through the hotel.
We were planning to have four people stay in the room and I called right when I booked it (about a month out) to request a room with two queen beds instead of one king. I was told that they could note the request, but that there was no way to guarantee it (this was not said nicely, the person I spoke with on the phone was actually quite rude about it). I explained that I wasn't aware that you weren't allowed to request a specific room type when booking through Priceline and asked if I could simply apply what I had paid through Priceline to the cost of a regular room booked through the Holiday Inn, as it was quite important that we had two separate beds to sleep in. I was simply told "no." No explanation, no apologies, no suggestions.
A friend of mine, who happens to have elite status through his points with the hotel group, called about 3 days prior to check-in to request an upgrade to his room and asked if mine could be taken care of as well. They assured him on the phone that my room would be handled and not to worry. Well of course I check-in and not only does the room not have two queen beds, it has ONE QUEEN bed (not a king). Now I didn't even know that rooms with one queen bed still existed in hotels, but apparently at the Holiday Inn that's what you get if you book through Priceline. I once again spoke with the front desk and was given no answers, no apologies, and no suggestions.
Finally we decided that we would simply request a cot for the room - hoping that we could find a way to make it all work. Once again we were told no, with no apologies, suggestions or explanations. I'm sensing a pattern here... We ended up having to get another room all together, at another hotel, just to accommodate the two other guests we were staying with.
The room at the Holiday Inn was dingy, the pillows were lumpy and very small, the blankets were incredibly thin. Not that I was expecting a five star hotel, but I've stayed in some Best Westerns that were much cheaper and much nicer than this place. We were there for two nights and they did not come in to clean our room or make the bed in between days. We made one call using the hotel phone and were charged $1.50 for a two minute local call.
I gave this place one extra star because of the location, but other than that the experience was probably one of the worst I've had. DO NOT use Priceline to book this hotel because you will be treated as if they are accommodating you because they have to, not because they want to.
Horrible customer service and rude people is my takeaway impression of this place.
- Official Description (provided by the hotel):
- From the moment you enter the Holiday Inn® Inner Harbor hotel until you return home, you experience all the charms that give our hometown its "Charm City" moniker. The hotel is conveniently located three blocks from Baltimore Inner Harbor attractions, and it's across from the Baltimore Convention Center, 1st Mariner Arena and Camden Yards, home of the Baltimore Orioles. The hotel was recently renovated and features spacious guestrooms each equipped with a flat-screen television, refrigerator, microwave, and free high-speed Internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Holiday Inn Baltimore-Inner Harbor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Inner Harbor Hotel Baltimore
- Baltimore Holiday Inn